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Residence Inn Rochester Henrietta

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Residence Inn Rochester Henrietta
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230 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Leesburg, Virginia, United States
Reviewed 15 September 2015

This Residence Inn was a good place for us to stay on our trip. We had a suite with two rooms and two bathrooms which worked well for our family. It seems a bit older, but it was clean and well maintained. The staff was friendly and helpful. You do have to walk outside from your room to where breakfast...

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Helpful?
Thank Melinda R
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Melinda R. thank you for staying with us. I am glad that you had such a great experience and we hope to see you again.

Reviewed 15 September 2015 via mobile

The hotel is run by the nicest people. They provide a family like atmosphere. Management and staff will do their utmost to make the guests feel at home. The rooms are spacious and very comfortable. On weekdays, dinner is provided free of charge. Fruits and soft drinks are always available for free. Best value for money.

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Helpful?
Thank Zvi H
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Zvi H thank you so much for your kind words. We truly appreciate your loyalty and look forward to taking care of you in the future.

Buffalo, New York
Reviewed 7 September 2015

I've stayed and many Marriotts before including Residence Inn's; just as always the hotel was clean and everyone was nice. A great perk of the Residence Inn is the free hot breakfast (which was ok - but better than just then coffee and cold pastries most places give you). The worst part of the stay was the bed in the...

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Helpful?
Thank sabreguy409
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Sabreguy409, thank you very much for staying with us. I am glad that you enjoyed the hotel and apologize for the hard bed. I can most definitely understand that everyone has their preference on the type of bed. I hope that you will join us again and visit us after renovations.

Reviewed 5 September 2015 via mobile

Checked in and room was nice and clean so I thought until i killed 3 roaches. A big one and 2 small ones which means they were just hatched which means there more. I checked out after only 2 nights out of my extended stay into a Hilton. Never felt so grossed out. The pillows were so tiny, the fitness...

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Helpful?
Thank CJ J
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

CJ J I am taken aback that you had such an experience. I would welcome a call in order to discuss this further. Thank You.

Reviewed 29 August 2015

Overall I was fairly dissatisfied with my stay. Although I was greeted by a very hospitable front desk reception that is t truly all I can say that was enjoyable during my stay at this facility. Upon entering my room I was greeted by a heavy stench of cigarette smoke which most certainly is not good for those who sensitive...

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Helpful?
Thank cds1976
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

CDS1976, I am sorry to hear that your stay with us was not a positive experience. I can most definitely understand the need for a good nights sleep and to be interrupted in the middle of the night is disconcerting. We are in the process of renovating the entire hotel and I hope that you will allow us to be...

Reviewed 27 August 2015

Booked the 2 bedroom "Presidential Suite" here for a night. While the room was large with 2 baths, the whole place was unbelievably cold upon arrival (52F). Right away we turned on the furnace and set it to 72F. Over an hour later, we had only barely hit 60F. In the end we had to turn on the oven to...

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Helpful?
Thank Calvin M
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Calvin M., my sincere apologies for the temperature in the room. Rochester is cold enough and by no means do we want to hurry winter up. I will most definitely be speaking to the staff and instructing them in the proper temp settings for our rooms. I truly hope that you will stay with us again.

Boling, Texas
Reviewed 14 August 2015

We unexpectedly had to stay over night in Rochester. We got this for our family of six. I do not like how you have to walk a maze to get to your room. Also frustrating because NOOOoO parking. The room was clean and lots of room for us. It had a loft with stairs for the upstairs bedroom and bathroom.......

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Helpful?
Thank cljttravel
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Cljttravel, we are glad that you enjoyed the larger room. We are soon going to be done with one of our phases of construction and the parking issues you encountered should be remedied. I hope that you will join us when our renovations are over. Thank you for staying.

Buffalo, New York
Reviewed 13 August 2015 via mobile

Our room was clean and comfortable. However, they were doing construction and parking was hard to come by and people were forced to make their own parking spots. Also, the breakfast in the morning was not great. The eggs were spongy. We did enjoy the oatmeal and fresh fruit.

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Helpful?
Thank Lauren H
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Lauren H. thank you for staying with us. Parking during our renovation is at a premium but we do offer extra parking throughout the property and would be very willing to assist any of our guests in finding the proper space. Moreover, I apologze for the eggs on our buffet-we provide a varied amount of items and I will check...

Reviewed 10 August 2015

1st the Good: The rooms were clean and nice, the staff at the front desk were friendly and helpful, Breakfast was "ok" (That is a compliment in my book when it comes to continental breakfasts) The not so good: Parking is horrible. If you show up after 7 pm like we did, bring your hiking boots, because your going to...

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Helpful?
Thank Thomas W
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Tom W thank you for sharing your comments. We are glad that you enjoyed your stay overall. Parking during renovation is very tight and with the addition of the new tower we will have quite a bit more spots available. I hope that you will join us once we are completely done.

California Desert, California
Reviewed 4 August 2015

Stayed there many times over two decades. The place is dirty, noisy, and found mold, a lot of mold in the bathroom. I tried to complain to the GM Hulio but was told don't, he never listens, doesn't care!

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1Thank andrewtercer
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Dear Andrew I am saddened that you will not be returning and more so that I did not have the opportunity to speak to you. I welcome any and all input from our guests as this is the only true way to overcome our challenges and insure quality service. Please feel free to contact me at the hotel directly.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Rd, Henrietta, NY 14623-3197
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $199 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 116
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Rochester Henrietta staff and other travellers.
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Questions? Get answers from Residence Inn Rochester Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All goodwill seemed to be quiet.”
 of 5 bubbles 397TrishA, 8 Jan 2017 | Read review
“All the rooms are great - I stayed in the 2 bedroom suite initially and now I stayed at the studio King and both rooms were super spacious!”
 of 5 bubbles lchum2015, 31 Oct 2016 | Read review
“ask to be in the Tower. Join the Marriott Rewards Programme”
 of 5 bubbles johnandmarty, 17 Oct 2016 | Read review
“4th floor was very quiet!”
 of 5 bubbles CouponVinny, 4 Oct 2016 | Read review
“Ask questions regarding your stay prior to booking”
 of 5 bubbles Traysii, 27 Aug 2016 | Read review
5 of 5