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Extended Stay America - Rochester - Henrietta

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Extended Stay America - Rochester - Henrietta
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Reviewed 4 weeks ago via mobile

I had never heard of this branch of hotels before so didn't know what to expect. We had arrived late in the evening and were tired from the drive. The front desk personnel was very friendly and accommodating. Our room was spacious and very clean with a refrigerator,sink, and microwave which was a surprise to us. The beds were comfortable...

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Helpful?
Thank Lori D
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that your stay was enjoyable due to the customer service provided by our staff and your satisfaction with the accommodations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 5 weeks ago

Extended Stay Rochester is a very decent place to stay at a very reasonable price. The basic facilities including Kitchen and utensils for the kitchen are very good. Overall it is a very decent place.

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Helpful?
Thank Vijayakrishna K
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review. It is food to know you enjoyed the fully equipped kitchen in your room as well as the affordable price for accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Silver Spring, MD
Reviewed 10 October 2016

This was an overnight stay for a local event where all hotels in the area of this price range were already fully booked. It turned out our online reservation was an overbooking, but it sure beat another hotel chain routing my call to India. Clarence at the Front Desk was extremely attentive. We had arrived just a little earlier than...

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Helpful?
1Thank RamblingRose7
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

The team and I appreciate you positive comments about your experience We are so pleased to hear that our staff member, Clarence, was able to assist you so well and accommodated you promptly. It is also great to see that our amenities were to your liking. Thank you again for your review. We look forward to seeing you in the...

Wattsburg, Pennsylvania
Reviewed 4 October 2016

Great room, comfortable bed, plenty of space! Unfortunately I was only there to sleep and leave early this morning, but the room was absolutely great for a more extended stay. Very friendly front desk staff!

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Helpful?
Thank Dave H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your feedback is important. Thank you for sharing. All the positive comments about the room, the space, and the stay you had at our hotel are satisfying. We are glad to provide you with quality accommodations and customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

Reviewed 8 September 2016

The room was nice, spacious and more than adequate for what we needed. Glenn was awesome, he made sure everything was taken care of, and made sure we knew to ask him about anything---restaurants in the area, recommendations for things to do, etc...We had a bad experience at an Extended Stay(not this one), but this more than made up for...

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Helpful?
1Thank Metin E
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I am pleased to read you were presented with noteworthy customer service at our hotel. Our staff, especially Glenn, will be informed on the good job they are doing accommodating guests. Thank you again for your kind words. The staff and...

Williamsport, Pennsylvania
Reviewed 5 September 2016

Hotel is Clean, Comfortable & Convenient. The night desk clerk that checked us in (around 10pm on 9/3) was absolutely fantastic however the morning crew was far less splendid. The gentleman at night was super accommodating (we have a 6 year old in a wheelchair) and went above & beyond to make sure everything was perfect for us and then...

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Helpful?
1Thank Rik F
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am more than pleased to read that you were able to enjoy your stay and that our staff member was able to accommodate you and your family so well. Thank you again for sharing your experience with us. We would love to...

Reviewed 24 July 2016 via mobile

Love this place! OK, it's not a resort or a place you might take your lady to impress her, but if you are looking for a nice, convenient place to "crash" for a day or even a week and you do not want to break the bank, this is the place for you. Comfortable beds; adequate floor space; microwave/stove/full size...

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Helpful?
1Thank David L
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for your gracious review of our property. I'm thrilled that you enjoyed our in room kitchen, our location and our comfortable beds. We strive to provide a home away from home experience for our guests. I am going to pass along your comments regarding our soap to our purchasing department, this information helps us to make informed decisions...

Reviewed 16 July 2016 via mobile

-Pro's: Very friendly staff. Exellent price. Very close to airport, restaurants, grocery stores, and shopping. Kitchen with two burner electric range, microwave and fridge. Ironing board and iron. -Con's: Stayed 8 nights and never received housekeeping service. Even though they offer pots, pans, and dishes, it's first come first serve, so may not be available. Coffee in lobby is limited...

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Helpful?
1Thank alexgarcia6
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review of your stay. The stained sheets and lack of housekeeping you described is unacceptable, and I sincerely apologize for your experience. I am working closely with staff members to ensure that future guests do not check into a room that does not meet company standards. Thank you very much for...

Hollis, New Hampshire
Reviewed 13 July 2016

The room rate we got from their 800 # was $20 higher than on line rate we found, so pay attention to what they charge you. When we got to the room, we found pillows on the bed with no pillow cases, and none of the kitchen items we expect from similar properties. We had to go down to the...

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Helpful?
1Thank John H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. Please accept my sincerest apologies and I would like you to know that I have discussed your comments with our team. Thanks to your feedback, we can continue to work and improve on providing an exceptional...

Bengaluru, India
Reviewed 27 June 2016

I stayed in Extended Stay America for a business trip between April 2016 and May 2016. Rooms are very clean and neat. Hotel has a good connectivity to Airport and other malls /places. All the employees of hotel are very kind and helpful to resolve my queries. Mr Jason General Manager and Mr Glenn gave more information to try near...

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Helpful?
Thank Sathyanarayanan R
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your kinds words in your review are much appreciated. It's excellent to read that your enjoyed one of our comfortable rooms, amenities, and convenient location during your business trip. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Rochester - Henrietta

Address: 700 Commons Way, Henrietta, NY 14623-3147
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $99 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rochester - Henrietta 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Rochester - Henrietta staff and other travellers.
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Questions? Get answers from Extended Stay America - Rochester - Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in 3rd Floor.”
 of 5 bubbles vijayakrishnak2015, 4 Nov 2016 | Read review
“Room was quiet, despite facing a shopping plaza. We were on the left side facing the hotel entrance, on the third floor.”
 of 5 bubbles RamblingRose7, 10 Oct 2016 | Read review
“Priceline typically has rooms for halfprice in Express Deals--booked a $114 room for $45”
 of 5 bubbles 592metine, 8 Sep 2016 | Read review
“go elsewhere”
 of 5 bubbles C208BDjohnh, 13 Jul 2016 | Read review
“Rooms near to Reception/Main lobby”
 of 5 bubbles sathyanarayananr, 27 Jun 2016 | Read review
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