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Comfort Suites Rochester

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142 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Rochester
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Showing 138: English reviews
New York City, New York
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 May 2016

We stayed here on a trip to see the lilac festival. Would definitely stay here again if in the area. It was convenient, clean, spacious and everything you would want for a good nights sleep. We think it deserves five stars!

Helpful?
Thank Carol M
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Dear traveler133nyc, Thank you so much for choosing the Comfort Suites Rochester during your travels, ware so happy that you enjoyed your stay with us! The Lilac festival is always a fantastic time! We can't wait to see you again next year! Sincerely, Brandy Klink General Manager 585 334 6620 More 

Clinton, New York
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 May 2016

Just stayed one night with my sister who arrived from South Carolina. Needed some sister time before we went to my home in Clinton, NY the next day. Front desk staff was great, room was clean and comfortable and the beds gave us a great night sleep. There were many shops and restaurants nearby. We stayed in a room with... More 

Helpful?
1 Thank kjgardeski
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi kjgardeski! Thank you for taking the time to write a review about the Comfort Suites! We are so happy you loved your stay! The staff takes pride in assisting all of our guests, and I am glad you had a great nights sleep. Sister time is always the best! We can't wait to see you and your sister again... More 

Richmond, Kentucky
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2016

My bride and I were headed for the Berkshires, and needed an overnight stop. We chose the Comfort Suites on Hyland Drive. The location was convenient, just off of the highway, and the room was clean and comfortable, the staff courteous. Breakfast was undistinguished, but that's pretty much what motel breakfasts are like. Some of the people eating that breakfast... More 

Helpful?
Thank Eric G
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Eric G, Congratulations to you and your new bride! Thank you for choosing the Comfort on your travels. Our hotel staff takes pride in the cleanliness of our rooms and courteousness of our team, we all love coming to work every day! We look forward to seeing you again along the way! Brandy Klink General Manager 585 334 6620 More 

Oswego, New York
1 review
Reviewed 23 March 2016

Stayed their fro a couple days of our spring break. Very Clan and Friendly Staff. Sandra the Front Desk Lady was very Helpful and nice. Will Defiantly come back there this summer for some concerts. Great Location right off the highway and next to Cracker Barrel and near a nice mall.

Helpful?
Thank brandondaycaden
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your comments. I am glad that you were able to enjoy our hotel during your visit to Rochester. Our location to the Cracker Barrel and other great restaurants make us a great choice. I hope to see you again over the summer when you come back to Rochester. Brent Palmer General Manager More 

Cooperstown, NY
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 February 2016

This hotel is conveniently located, close to the mall, shopping, restaurants, the hospital and more. The rooms are huge with 2 queens, and a pull out sofa, fridge, microwave and seating area. The room was clean and breakfast was a good--typical hotel breakfast with waffles, yogurt, cereal, eggs, bread offerings. There were a few signs of wear--few broken tiles in... More 

Helpful?
Thank amarielle
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. We have started to see some signs of age but we do have plans for some updates in the near future. We hope to see you again soon. Sincerely, Brent Palmer General Manager Comfort Suites Rochester/Henrietta 585-334-6620 More 

Utica, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2016

The hotel was conveniently located to NYS I-90. Every restaurant you could imagine was within 1 mile of the hotel. All areas of the hotel were very clean including stairwells and hallways. Bed was very comfortable. Highly recommend.

Helpful?
Thank Raymond_413
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. With all the restaurants in the area we are a great place to stop and get a rest from I-90. Thank you again for the comments and we look forward to seeing you again soon. Sincerely, Brent Palmer General Manager Comfort Suites... More 

Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2016

I really enjoyed my stay here. The hotel is close to Nazareth College and right next to a Cracker Barrel. The bed was clean an comfy and there was a pull out couch with a divider between. There was also a 2 chair dining area next to the fridge and microwave. The internet connection was strong and I was able... More 

Helpful?
1 Thank Dulcé S
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your business trip. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and accommodations... More 

New York City, New York
2 reviews
Reviewed 9 February 2016

Convenient location, right off the thruway. Lots of local restaurants nearby and shopping mall is right down the street. No complaints here. Hotel is very clean, beds are extremely comfortable...love the many extra pillows :) I have stayed at a couple other hotels around the area and none can come close to the amazing customer service at Comfort. Sandra and... More 

Helpful?
Thank MzSunshine1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Milliken, Colorado
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 November 2015 via mobile

Not the comfort suites that I'm used to. This is an older property that by Choice Hotel standards should be a Comfort Inn and that's being generous. The latest round of upgrades looks to have been performed by the lowest bidder. The caulking in the bathroom looks like a five-year-old did it. The hotel is clean and in good location... More 

Helpful?
Thank laffin_ol
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2015

Clean comfortable Comfort Suites, not as large as other that we have stayed at. Room was clean and beds were very comfortable. Breakfast area was larger then most and much the same items.Limited choice of a hot breakfast (Ham and Eggs only) Close to the interstate.

Helpful?
Thank Mayno1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see you again soon. Kind Regards, Brent... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 

Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr, Henrietta, NY 14623-4219
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $114 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Rochester staff and other travellers.
2 questions
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11 months ago
11 months ago

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Questions? Get answers from Comfort Suites Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one not near noisy kids, unless you have noisy kids.”
 of 5 bubbles tu2rgirl, 2 Jul 2016 | Read review
“Got it on hotwire 2 1/2 star suites in Henrietta NY, Should be a 3 star.”
 of 5 bubbles dealr, 11 Jun 2016 | Read review
“Get there early”
 of 5 bubbles ericg0wins, 4 May 2016 | Read review
“Free Breakfast”
 of 5 bubbles brandondaycaden, 23 Mar 2016 | Read review
“Anywhere would be just great”
 of 5 bubbles 121ronir, 7 Jul 2015 | Read review
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