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BEST WESTERN University Inn

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456 Reviews from our TripAdvisor Community

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Showing 441: English reviews
New York
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

Most of my reviews on this site are positive. This one can't be, as this hotel does something that could cause guests' deaths. First, Good About This Hotel: It's close to Cornell U, in a quiet plaza with several eateries nearby. Hot breakfast is good; there's a complimentary shuttle van. Now The Bad: There were multiple hairs (animal? human?) in... More 

Thank CNYTravelView
Kingston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

This hotel feels like a two star hotel. The room was clean enough, but we did find some hairs on the sheets, and the bottom sheets were not fitted and pulled up in the middle of the night to reveal the bare mattress. Tiles in the bathroom were loose, and the door handle was half functioning. It gives the impression... More 

Review collected in partnership with Best Western

1 Thank Justin O
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Justin, We are disappointed that your stay was not a success. I have printed your comments for our maintenance and housekeeping department. I am surprised about the that you were not happy with the breakfast as we have gotten many positive reviews about what we have to offer. We hope to see you again in the future. Sincerely, Jim... More 

Travellers are raving about these Ithaca hotels

1 review
Reviewed 4 weeks ago

For visitors to Cornell University, the number one choice for lodging is typically the Statler Hotel, located in the middle of campus and largely run by students of Cornell's School of Hotel Administration. But if you can't stay there...The Best Western University Inn is a great option. Conveniently located a short drive or long walk from campus, it delivers great... More 

Review collected in partnership with Best Western

Thank Scot M
Alplaus, New York
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

After a little discomfort registering (got a little lecture about how much vehicle info is wanted by the hotel, why, and what happens if we do not provide what they request - my partner was clearly uncomfortable), we found that the room was interesting: a mix of old-fashioned mirrors with elaborate gold frames, and a soaring cathedral ceiling. The ceiling... More 

Thank drmjd
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear drmjd, Thank you for your review. I would like to speak with you further about your customer experience with your stay. Please don't hesitate to contact me at jmcmann@twintierhospitality.com Sincerely, Jim McMann More 

Level Contributor
181 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
Reviewed 22 October 2016

I chose to stay at the Best Western University Inn in Ithaca for one reason: The Cornell Campus-to-Campus bus will drop you off there (this bus picks people up in Manhattan and drives nonstop to Ithaca). Unfortunately, this convenience is the only really good thing about the hotel. The hotel is old and pretty bare bones. The furniture in the... More 

Thank fenwayman
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear fenwayman, Thank you for your recent review. We apologize that you felt the accommodations were unsatisfactory and I have printed this for your staff. We do strive to make improvements and your comments help us achieve that. Please contact me at jmcmann@twintierhospitality.com if you have further comments. Best, Jim McMann More 

Duncannon, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
Reviewed 19 October 2016

An older but for the most part well maintained BW. For the first time visitor to the Ithaca area, remember the student population is most EVERYWHERE on foot. Most are looking at their various devices with earphones / buds in use. They do not pay close attention to traffic most of the time.

Thank PerryCountyPA
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear PerryCountyPA, Thanks for your review! We do have a large student population due to the two colleges. Actually besides Agava, we have a chinese restaurant, Wingz Over Ithaca, and Collegetown Bagels. We hope to see you again in the future! Kind regards, Jim McMann More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2016 via mobile

I never left a bad review in my life, but the experience was really unpleasant. The hotel itself was pretty nice and basic, but upon arriving to our room, we have discovered that the blankets are paper thin. Like, literally thinner than the towels. The temperature outside was 0 degrees Celsius! We called the reception to ask for some warmer... More 

Thank Viktoria G
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Viktoria, It was so disappointed to read your comments. We should have paid more attention to your needs and for that we are sorry. I will post your comments for our staff and how we can best serve our guests in the future. Best, Jim McMann More 

St. Joseph, United States
1 review
Reviewed 17 October 2016

The Ithaca Best Western provided by far the best service I have experienced in a long time. The staff have guest services at the top of thier list. They have a "can do" attitude and really deliver quality service. Everything about this stay was excellent!

Review collected in partnership with Best Western

Thank Beverly M
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Beverly, It was gratifying to read your review. The staff does try to give the best service possible, and we certainly are happy to hear your comments. We hope to see you again in the future. Best, Jim McMann More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2016

Stayed for 3 nights over Columbus Day weekend. Location was great for going to many places - Cornell University, Cayuga Lake, Watkins Glen. Easy access to highways. Rooms was good size. Nice to see bathroom with 2 sinks!!! Fireplace in room worked on timer. Didn't really give off much heat to the room. Beds were comfy. Was surprised that there... More 

Thank Njmmom
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Mjmmom, Thank you for your recent review. Ithaca is a great location for many things to do in the Southern Tier. I did forward this review to housekeeping about the information book, which I believe was oversight as the rooms do typically have that information. We also appreciate your comments on the breakfast and will work with our rep.... More 

Hebron, CT, United States
1 review
Reviewed 15 October 2016

Best Western was very close in proximity to Cornell University. Although we had a difference of opinion with the final bill, supervisor fixed bill and gave us a lower price than the initial quote!!!!!!!

Review collected in partnership with Best Western

Thank Regina M

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Management photos: Courtesy of the property manager

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Room/Suite (2)
Hotel & Grounds (2)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Shuttle Bus Service
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 

Additional Information about BEST WESTERN University Inn

Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Region: United States > New York > Finger Lakes > Ithaca
Price Range: $159 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
Number of rooms: 101
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Hotel Style:
#9 Business Hotel in Ithaca
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN University Inn staff and other travellers.
2 questions
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West Hartford, Connecticut
over a year ago

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Questions? Get answers from BEST WESTERN University Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel promises pet-free rooms, but broke that promise!”
 of 5 bubbles CNYTravelView, 21 Nov 2016 | Read review
“"All rooms are the same" per the receptionist, which would mean that all rooms have old mattresses and slightly worn rugs.”
 of 5 bubbles jeremysmom, 2 Sep 2016 | Read review
“Go to Collegetown Coffee just a few steps away in the plaza. Much better fare for breakfast.”
 of 5 bubbles Fotogrrl247, 27 Jun 2016 | Read review
“I think there's an extra charge to accommodate pets; they also have a slightly discounted "hospital" rate.”
 of 5 bubbles 544pk, 4 May 2016 | Read review
“Ask for a room in the back wing with a fireplace.”
 of 5 bubbles allisona128, 12 Apr 2016 | Read review
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