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Quality Inn

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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212 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Bellmore, New York
Reviewed 3 October 2014 via mobile

Place is being renovated, so there is little parking, it's noisy, and there is no real kitchen. By 7:30am they had to send someone to go buy more orange juice, milk, tea, coffee, etc. Last year this place was great...it's just a bad time now.

Thank michelle j
Jennifer F, General Manager at Quality Inn, responded to this review

michelle j, We are all looking forward to the lobby and breakfast bar being completed as much as our guests. We can't wait to move back to the front and move past this difficult time. We appreciate you staying with us again after having a great stay last year. Hopefully you will stay again after completion. Best, Jennifer Foster General...

Audubon, Pennsylvania
Reviewed 27 September 2014

We checked into this hotel in the evening and the staff was very nice and apologized that the only room they had was on the 2nd floor and there was no elevator. We didn't mind. The room looked clean and was large enough to be functional. Unfortunately it had a very bad musty smell that remained throughout our stay. The...

Thank Shawn R
Jennifer F, General Manager at Quality Inn, responded to this review

Shawn R, Thank you for staying with us. We are under an extensive renovation in the front part of our hotel. It is a difficult time and I apologize for the inconvenience. I appreciate your positive comments on our guest rooms, this will encourage our housekeeping staff. Thank you for letting me know about the musty smell, we will look...

Garforth, United Kingdom
Reviewed 12 September 2014 via mobile

One stay couldn't fault the hotel, our room was just fine, basic and clean with a very comfy bed and wifi. Breakfast was ok although no coffee and low on some if the offerings but we did leave it to 9am before we ventured for breakfast. Overall not bad accommodation for an overnight stay. Bonus the reception staff did recommend...

Thank MandiLoo
Jennifer F, General Manager at Quality Inn, responded to this review

MandiLoo, Thank you for your comments. We always try to improve ourselves and the hotel. I apologize for the shortage in breakfast. We are very excited and looking forward to our new breakfast area to be completed. Our desk staff is very knowledgeable about the area. I am glad you liked their recommendation. Hopefully you will stay with us again....

Reviewed 21 August 2014 via mobile

Ithaca hotels are all overpriced because of the proximity to the colleges. Having said that, the Comfort Inn was clean and a decent value at $120. The bed was very comfortable. Hot Breakfast was good and they kept it well stocked but the yogurt refrigerator was empty. This was our 2nd visit and we wouldn't hesitate to return.

2Thank David Z
Jennifer F, General Manager at Quality Inn, responded to this review

David Z, Thank you for staying with us again. We hope you return when visiting Ithaca in the future. Thank you for complimenting our beds and breakfast. Our staff works very hard and are a pleasure to have. I apologize for there not being any yogurt, I will make sure to address. Hope to see you again. Best, Jennifer Foster...

Reviewed 13 August 2014

The desk staff signing us in (during a steady down-pour) were congenial and helpful. The room was nicely equipped, with very comfortable bed and pillows. TV and WiFi were available and worked. Lighting at the bedside was excellent for reading. The location, just outside of downtown Ithaca, was excellent for our needs. We had spent the afternoon exploring Cornell Plantations....

1Thank Nancy W
Jennifer F, General Manager at Quality Inn, responded to this review

Dear Nancy W, Thank you so much for your comments. Our desk staff is very helpful, they all try to make our guests stay welcoming. I am glad you enjoyed our location. We are so close to everything in Ithaca. There is so much to do, see and experience. You visited some of the places we like the most. We...

Toronto, Canada
Reviewed 12 August 2014

Stayed overnight at this property. It was a pleasant room and we really appreciated the great service provided. We were offered a room with a jacuzzi, which we was very welcome at the end of a long day of driving. The only hitch was that rooms with jacuzzis were only available on the second floor. However, Joshua offered to carry...

1Thank 1001Ali
Jennifer F, General Manager at Quality Inn, responded to this review

Dear 1001Ali, Karyl and Josh are both a joy to have and work with. I will pass on your comments to both of them. I am happy to hear you had a nice relaxing evening and enjoyed the park the following day. We are close to so much in Ithaca, especially hiking. Thank you for thinking of staying with us...

Cicero, New York
Reviewed 6 August 2014

Our room had a musty smell. It wasn't bad enough for us to request another room, but it was not welcoming. At $200 a night, this property is significantly overpriced. I was traveling with my wife to a friend's wedding and this facility did not meet my expectations. Evidently there was some event nearby that drove up demand for rooms...

1Thank Mark M
Jennifer F, General Manager at Quality Inn, responded to this review

Mark M, Thank you for your comments regarding our facility. We always can and want to improve in any and all ways possible. We are however, looking forward to many changes around us and in our own building. The location next door to us is going under renovations and will become a much nicer area. We also are doing renovations...

Pittsburgh, Pennsylvania
Reviewed 6 August 2014

The room was clean (a bit of staining in the bathroom but no dirt) and relatively spacious. The location was very good and the staff were friendly. The tv had a few dozen basic channels, but no "on demand" or anything like that. The main issue was that the internet had a habit of slowing down to a crawl in...

Thank ABjorndahl
Jennifer F, General Manager at Quality Inn, responded to this review

Dear ABjorndahl, Thank you for letting me know about the internet issues you experienced. We will be looking into how we can make it smoother for future guests. I apologize for the inconvenience you had with it. We do have an excellent location for everything Ithaca has to offer from the colleges to entertainment and dining. Thank you for commenting...

Reviewed 22 July 2014

I'm usually very happy with Comfort Inn but this one was disappointing. The room was heavily perfumed to cover up something. I'm guessing it was the perpetually wet carpet by the sliding door/AC area. Either the AC leaks constantly into the carpet or the gutter system right over the sliding door is somehow letting water in. Whatever it is, fix...

1Thank J B
Jennifer F, General Manager at Quality Inn, responded to this review

Thank you for letting us know the issues you experienced during your stay. We have taken your information and addressed the issues with our staff. I apologize for the inconvenience you had. Our staff tries to accommodate and we unfortunately fell short. We can always better ourselves with information like this. If you are in the area again let us...

Reviewed 17 July 2014

Bathroom pictures are posted. The breakfast was non-existent.When I asked if there were any scrambled eggs I was told no. There was some sausage and bacon out but nothing else to eat with it. There was an out of order sign on the waffle maker with a burnt and dry waffle still stuck in it. There was a few breads/bagels...

2Thank RChristm
Jennifer F, General Manager at Quality Inn, responded to this review

VChrist, This is very poor on our part for allowing you to have an experience with us like that. Our staff tries to rise above expectations and in this case we did not. I apologize for you experience and we will be correcting the issues. Thank you for passing this info on for us to use. Best, Jennifer Foster GM

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11/06/2017 12/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Quality Inn

Address: 356 Elmira Rd, Ithaca, NY 14850-5115 (Formerly Comfort Inn)
Region: United States > New York > Finger Lakes > Ithaca
Price Range: $155 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
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Also Known As:
Comfort Hotel Ithaca
Comfort Inn Ithaca
Ithaca Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
1 question
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Candor, New York
2 months ago

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Questions? Get answers from Quality Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility issues be sure to request a ground-floor room.”
Carl021, 29 May 2017 | Read review
“Ask for ground floor on parking lot side. You can park your car right in front of the sliding glass doors of your room!”
444MelissaM, 17 Mar 2017 | Read review
“No good room”
dgynew, 30 Oct 2016 | Read review
“No elevator. Request a room on the lower floor if you have accessibility issues.”
muffingal, 12 Oct 2016 | Read review
“If you have mobility issues get a first floor room as there is no elevator.”
PennsylvaniaOnthego, 16 May 2016 | Read review
5 of 5
US$125* /night
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