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Garden Inn & Suites

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270 Reviews from our TripAdvisor Community

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Showing 219: English reviews
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 15 June 2016 via mobile

I stayed st this hotel on my way to Colombia. Because there were no safety mats in the tub i slipped and fell out of the tub on my lower back and cracked my tailbone After emailing them 3 times to tell them about it and Finally spoke to the manager Daniel and he basically accused me of making it...

Thank A TripAdvisor Member
Philadelphia, Pennsylvania
Reviewed 23 May 2016

Honestly, we thought this was short-term, overflow housing for rehab patients. There were scary people lurking in hallways, people leaving the doors unlocked. Husband had to threaten someone who was standing outside of our door. We only stayed there because it was close to JFK. We'd rather stay AT JFK on a steel bench next time. And this comes from...

4Thank Almaz K
Dubai, United Arab Emirates
Reviewed 8 April 2016

We booked this room for a 10h stay in JFK after some flight disruption. After waiting 40 minutes for the shuttle we came to a dirty room (hair in shower) and stains on the floor, with no heating what so ever. After asking the lobby staff, they told us the heating wasn't working in our room, and that we could...

1Thank glapira
Chicago, Illinois
Reviewed 25 March 2016

Ten times the price that it should be. Actually, I would not pay anything for this. I was forced due to flight complications. Airport shuttle ends at 12am so it's a 15dollar taxi ride to the hotel. Front desk is not happy, but professional and pleasant. Lobby is deceivingly nice. But then once out of the elevator you enter the...

1Thank MDGypsy
Reviewed 22 March 2016 via mobile

Scenario: Me and my friend (21 yrs old, female) check into this hotel around 12:30 AM after getting into a late flight at JFK, we have a room on the first floor. 1:30 AM there is a Hispanic man banging loudly on our door, loud enough to wake us both up. I go to the door and stare out the...

6Thank Laurel B
Sydney, Australia
Reviewed 15 January 2016 via mobile

In short; - poor staff and service - room was INCREDIBLY noisy with airconditioning... I mean like a car was idling in the room. - breakfast room was so cold you needed a snow jacket, apparently it's been this way for 6 months and management won't fix it (unhappy employee said this) - what appeared to be random, u employed...

Thank Graham85Martin
Atlanta, Georgia
Reviewed 13 December 2015 via mobile

Upon checking in, our reservation had errors. When we got to our room, bypassing a homeless man sat in the hallway along the way, the room door was open, television was on and the smell of marijuana permeated the air. The room phone did not work. We went back down to the front desk, got another room which also smelled...

1Thank Dawn S
Jacksonville, Florida
Reviewed 8 December 2015

My first impression, walking up to the front desk, was of the Jamaican front desk clerk arguing with someone on the phone. When she told the caller "I'm not being rude to you" I started expecting drama. The lobby is dimly lit and old-looking. Obviously this property has seen better days. It was, however, relatively clean and pleasant-smelling. The clerk...

4Thank GaryStripling
Brisbane, Australia
Reviewed 16 November 2015

Booked 6mths in advance. Get there, no room for us. No care either. They found us a room that didn't have the 2 queen beds like we requested, so no where for the kids to sleep. They didn't care. Didn't offer a discount rate for the room they offered as a consolation. I took it as we needed it before...

3Thank Steve C
Pretoria, South Africa
Reviewed 12 November 2015

Manager wasn't available to answer 10+ calls during various times of the day and many different days, additionally they charged us for a "no show" even though the booking was cancelled months before the time..

2Thank NSADrake
GardenInnManagement, Director of Operations at Garden Inn & Suites, responded to this review

Hello. I am sorry you say you have tried to contact me. I have responded to all my calls. Some calls I cannot make out a name or number to call back and this leads to us to disconnect. I do not know if this was your situation. Please email me at Daniel@GardenInnJFK.com and let me know your reservations last...

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Room/Suite (23)
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Room/Suite (3)
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  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Garden Inn & Suites

Address: 15120 Baisley Blvd, Jamaica, NY 11434-2803
Region: United States > New York > Queens > Jamaica
Price Range: $191 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Garden Inn & Suites 2*
Number of rooms: 185
Reservation Options:
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Garden Inn & Suites Jamaica, New York
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Questions & Answers

Here's what travellers have asked, with answers from Garden Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Garden Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles katrinag894, 26 Dec 2016 | Read review
“Go to another hotel”
 of 5 bubbles AndrewD150, 30 Jun 2016 | Read review
“Avoid this place!”
 of 5 bubbles glapira, 7 Apr 2016 | Read review
“No options”
  • Is that blood?!
  • walls
 of 5 bubbles MDGypsy, 24 Mar 2016 | Read review
“Don't bother.”
 of 5 bubbles stevecQ6769NW, 15 Nov 2015 | Read review
5 of 5