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800 Frank Sottile Blvd, Kingston, NY 12401-1553
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Traveller (89)
Room & Suite (62)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Kingston
Updated 04/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 10 hotels in Kingston
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Breakfast available
Snack bar
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Hotel links
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205Reviews5Q+A40Room tips
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mkbnj wrote a review 2 Jul
marlboro, New Jersey, USA65 contributions73 helpful votes
Checkin was quick. Room was ok, recently refurbished bathroom with lots of counter space. Bed was too soft and sinking into the middle. Where tile floor meets carpet there was four feet of duct tape, perhaps the divider between floor/carpet was missing. Sofa cushions were sinking in the middle, rendering sitting on the sofa uncomfortable. The worst part was breakfast. Front desk and kitchen staff confirmed no deliveries made in last couple of weeks. So there was none of: juices, yogurts, cereals, whole fruit, sliced fruit, oatmeal or containers of milk. Basically eggs, potatoes and bread. Front desk said recent management changeover occurred and they have not arranged for new food service. Ugh, then tell me before I arrive so I can decide to stay elsewhere. This is another step down, among many, for the Marriott name. I stayed here five years ago and it was wonderful.
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Date of stay: June 2022
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded yesterday
We appreciate your feedback. We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.
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rcorbett1 wrote a review 1 Jul
Chesapeake, Virginia, United States62 contributions35 helpful votes
As a Marriott Titanium Elite member, I suggest staying as far away from this Residence Inn as humanly possible. The management team at this property is an example of investing no more than what is required to keep the doors open. Walk in the door-every luggage cart is broken. Go to your room (RM 122) and the bathrooms are dirty. Go to the kitchen and the oven pan is full of grease. Kitchen utensils barely exist. Turn off the plug-in scent products and after a day the smell of urine is obvious. Go to the closets-no hangers or luggage racks. Light bulbs are burned out. You want maid service-after the 7th day. Go to the gym-treadmills barely work and the videos on the ellipticals were out. Go to breakfast-plenty of water but almost nothing else-no fruit, no healthy cereals-you can get plenty of the hot eggy things that look and taste like powdered milk.
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Date of stay: June 2022
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Room Tip: Don't stay here
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 2 days ago
We appreciate you taking the time to share your feedback. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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worldtraveler952015 wrote a review Jun 2022
Naples, Florida149 contributions197 helpful votes
The grounds are pretty outside and it is conveniently located, and nice to be dog friendly with nice grassy areas, the kitchenette is great, but the interior needs remodeling and upgrades. The breakfast is meager, the coffee station and hot water are not available 24/7 as most places are, the fitness room needs a front desk person to unlock the doors and they take reservations for hourly time slots for one room at a time! I know this is due to New York law or something, but in Westchester the fitness room in a higher end hotel does not have to do this with their pool and fitness rooms at all, so it is strange and inconvenient. The exercise cardio equipment are falling apart with buttons that don't work, and they were unplugged and I had to plug them in! Wheels don't work well, buttons don't operate. I have never seen a worse fitness room in my life! The staff are not super friendly. The rooms need new carpets and steam cleaning carpets. The amenities were lacking in bathrooms. They need to improve this place.
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Date of stay: June 2022
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 1 week ago
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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Keimanu wrote a review Jun 2022
Gales Ferry, Connecticut76 contributions3 helpful votes
+1
I recently checked into the Residence Inn Kingston, NY at 2:15 pm on a Saturday afternoon for a two night stay over Memorial Day, The grounds unkempt with dead bushes, weeds and uprooted edging. The attendant wore crumpled chino pants and a white undershirt with no shirt or name label. No welcoming smile, no hello, no greeting whatsoever. He said the room wasn’t ready yet and it’d be about 20 minutes and when it was clean, he’d let us know right away so we decided to just wait in the hotel lobby. Granted, I could have asked for an early check in beforehand but I am dubious if that even would have been honored. I explored the pool area, thinking it’d be nice to enjoy the hot tub but it was topped off and broken ( for how long, who knows)? After over an hour, I approached the front desk agent and asked about our wait. He mysteriously found a clean room pronto even though he told us he’d let us know as soon as one was available and asked if I’d like Marriott points OR an amenity. I said, after waiting for over an hours when he said it’d be 20 minutes, I would like both. He said he couldn’t do that, I asked for a manager, which he said there were none and he was here all alone. I then tried to express our inconvenience and explained that if we had known it would be over an hour to get the room clean, we could have gone elsewhere for lunch but instead he set the expectation of 20 minutes which was terribly inaccurate. I asked his name since again, had no name tag and Robert proceeds to have a mini emotional break down; saying he was left here all alone once again by management, he was doing the best he could, he has no real idea when rooms will be ready and in a huff walked away as I was speaking to him. When we got to the room, naturally the room Keyes did not work and had to go back down to the front desk to get them rekeyed. There at the front desk, was Robert on the phone venting to hotel management about how he was going to quit and was so tired he was being left alone again, etc. I told him that his behavior was really inexcusable, poor customer service and inhospitable. Twice more during our two night stay did our room Keys not work properly. The room was clean, quiet, a/c worked well although the mattress could have been improved. The breakfast was dismal. Prepackaged tasteless burritos and quiche, no fresh fruit, no orange juice and a pitiful selection of breads, white and wheat. The quests congregate in the breakfast area so there really is no COVID excuse for this woeful offering, especially since the virus is transmitted by aerosol, not by surface. I definitely get a sense that the abbreviated breakfast is done for the convenience of the hotel management instead of the desire of the quests. After being given the room key , I asked Robert for the manager to call me the next morning. I also mentioned this to another front desk person ( an African American woman ) to have the manager call me and never got a response. I even tried several times calling to speak to a manager in person and on the phone about this horrible check in experience and each time was told there was not one there or unavailable. The events above tell me that this Marriott is badly managed, has disgruntled and unhappy employees that evidently do not feel supported, valued or care about their quests. The job of a front desk agent is fairly straightforward; to greet quest nicely, make them feel welcome and accommodated, assign them a room promptly and handle any issues calmly and politely, all of which Robert and consequently the hotel management failed miserably in providing.
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Date of stay: May 2022
Value
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Room Tip: void front desk agent ROBERT unless you want drama
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 3 weeks ago
Thank you for taking the time to share your feedback. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our breakfast offerings, facilities, and service didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
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MTLSteve wrote a review May 2022
Montreal65 contributions147 helpful votes
I don't like writing poor reviews because I know there are staff who are trying their best sometimes in less than ideal circumstances. We had a one-night stay planned for this hotel and chose it based on location along our route (road trip). I was disappointed to realize that many of the negative reviews previously posted were accurate in our case. We were upgraded to a 2-bedroom suite on arrival, which was a pleasant surprise. Destiny, who was working the front desk, was very pleasant. To our surprise, the pool was open (despite the website indicating it was closed, and prior reviews also stating it had been closed for a long time). However reservations are required and guest key card access did not work. The hot tub is still closed. For a relatively new property, the guest room was in poor shape. Housekeeping was not good, I will leave it at that. We ended up working it out with Destiny at the front desk. Additionally, the hotel seems to have had previous and ongoing plumbing issues which have caused damage to some rooms. Our room had clearly been repaired following plumbing issues but there were definite signs. A lot of things about the hotel just seemed off compared to a typical Residence Inn experience. Primary issue was the state of the room we were assigned (and credit to Destiny for helping to rectify). Morning staff interactions were not overly pleasant. The breakfast was definitely below average for Residence Inn. Would not return to this property when back in the area. It's located across from a Target and some other big box stores, and near many restaurants. It still looks new from the outside and I don't know what's gone wrong here... but we were disappointed. I'd give it less than 3 stars but I appreciate the help we did receive from Destiny at the front desk.
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Date of stay: May 2022
1 Helpful vote
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 28 May 2022
Thank you for the feedback. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our location and your interaction with Destiny, it's unfortunate our housekeeping service, features, and accommodations didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
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beachyrock wrote a review Apr 2022
Baltimore, Maryland77 contributions3 helpful votes
We stayed in a 2 bedroom suite for two nights. The hotel is clean and inviting. From the moment you walk in the door the front desk staff are friendly, polite, and efficient. The 2 bedroom has a great layout, the beds are comfortable, and the living area space was a generous size. We will definitely stay here again when we are in the area.
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Date of stay: April 2022
Location
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 13 Apr 2022
We're delighted your time at Residence Inn Kingston was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our cleanliness and great front desk staff as well as our comfortable bedding. We look forward to hosting you again soon for another fantastic experience.
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Dennis Wright wrote a review Mar 2022
1 contribution
After a horrible start of the weekend at the best western plus in Kingston NY we left there after one night. We found Residence Inn in Kingston NY as we walked in we were greeted with a very professional staff, they had a smile on there faces the whole time and very helpful. The two staff members that waited on us were Robert and Tarik, they both were the best staff members I have ever felt with in all the hotels I have stayed at. I would recommend Residence Inn in Kingston NY for any of your stays. I will definitely return to this hotel even if I had to drive to my event for a little while it is worth the excellent service!!! This is the first time I have done a review before and this is worth my time. Thank you so much Robert and Tarik!!!!!!!!!
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Date of stay: March 2022Trip type: Travelled with family
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 29 Mar 2022
We're delighted to hear that you had an amazing experience at Residence Inn Kingston! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Robert and Tank! We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review.
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Mila W wrote a review Mar 2022
1 contribution
The beginning of my trip to Kingston was very tough. The first couple days were rough because of delayed flights, weather, etc. But the wonderful staff (Specifically Tarik and Robert) made it a great stay! Because of the amazing staff, I’ve had a great stay thus far and am enjoying my time here. They are a very busy hotel for sure!
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Date of stay: March 2022Trip type: Travelled on business
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 21 Mar 2022
Thanks for the fantastic review! It's excellent you had such an amazing stay at Residence Inn Kingston! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon!
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Inna Z wrote a review Mar 2022
Glen Rock, New Jersey38 contributions33 helpful votes
Stayed here with my family for a ski vacation. As others have noted, it is a newer hotel and impressive-looking from the outside and the lobby. However, our experience here was subpar. The room was shabby, with stains on the couch and ripped carpeting -- but it was a two-bedroom with a good layout and a nice size. If not for the size of the suite, I would have rated the hotel one star...especially given their inability to be transparent and properly deal with guest issues. The biggest one was the pool. Apparently, the pool and hot tub area had been closed for weeks (if not months) and the hotel made no effort to notify guests or update their website. Beautiful pictures of the pool area is what drew us to this hotel in the first place. Having come there with a young child and the intention to use the pool and hot tub for several evenings after skiing, this was a huge disappointment. When we asked the front desk about when the pool would be fixed, they had no ETA and just laughed at how long it had already been out of service. Aside from this, we had an incredibly bizarre incident upon checkout. A few hours after we left the hotel, we realized we forgot a pillow that we brought from home, on the hotel bed in the room. It was a completely different size and color from the standard hotel-issued pillows, and we called the front desk to let them know we were still in the area and returning for it. However, they told us not to come because they did not have it. Even though it was the same day and just a few hours after we checked out, the pillow was nowhere to be found. It was a comfortable, higher end pillow and I called the hotel several times that day and the following few days and even sent the manager an email... But it somehow disappeared into thin air. Despite this incident and the closure of the pool during our entire stay, the hotel did not offer any kind of compensation or apologize for the pool closure. We definitely expected a better experience from the Marriott brand.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: If you're looking to use the pool and hot tub, call ahead to make sure it's actually working....
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Daniel M wrote a review Feb 2022
2 contributions
Best place in ulster county and pet friendly and nice people and staff Tarik and rob are the best and the night staff kim & Destany .The room is the best and they can help u and trucker friendly & great amenities.
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Date of stay: February 2022Trip type: Travelled solo
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Response from A K, General Manager at Residence Inn by Marriott Kingston
Responded 23 Feb 2022
Thank you for the outstanding review, Daniel! We're delighted your experience at Residence Inn Kingston was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!
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PRICE RANGE
US$241 - US$381 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkCatskill RegionKingston
NUMBER OF ROOMS
92
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Frequently Asked Questions about Residence Inn by Marriott Kingston
Which popular attractions are close to Residence Inn by Marriott Kingston?
Nearby attractions include Hudson Valley Mall (0.3 km), Starry Nights Studio (0.5 km), and Duns River Felh (0.6 km).
What are some of the property amenities at Residence Inn by Marriott Kingston?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Residence Inn by Marriott Kingston?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Kingston?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Residence Inn by Marriott Kingston?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Kingston?
Conveniently located restaurants include SushiMakio, Texas Roadhouse, and Jolly Cow.
Are any cleaning services offered at Residence Inn by Marriott Kingston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Kingston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Kingston offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Residence Inn by Marriott Kingston?
Many travellers enjoy visiting Senate House State Historic Site (4.8 km), Hutton Brickyards (4.5 km), and Montgomery Place (7.4 km).
Is Residence Inn by Marriott Kingston accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.