Very organized staff. Noisy hotel. Doors that don’t fit door frames with big gaps so the sound of slamming doors is constant. Maids that work from morning to afternoon slamming doors all day long. They don’t even keep quarters at the front desk if you need to do laundry in only hotel’s one washer and dryer?
Took three tries before they found us a room. First room looked out on two large trash barrels. Second try was 83 degrees and no one could fix the air conditioning. Finally the nice manager found us a room. Since the hotel seemed to be only a quarter filled cant see what the problem.was. We were given two $10 coupons and used them for breakfast the next morning where the server didnt bring the full order my husband asked for.
I am a Marriott Platinum who has visited many Courtyard by Marriott hotels. The hotel was nice and clean (above Courtyard average). General Manager Christina Crespo is wonderful and pleasant. Other staff members are friendly and courteous.
We made reservations over 4 months in advance for two rooms, one with 2 beds for my teenage son and daughter. We spoke to them twice before check-in to confirm that the rooms we booked were reserved, which they assured us they were. We arrived at the hotel after a very long day of traveling from FL and were met at the front desk with a disgruntled night manager that looked as if we just woke her. She said there are no more available rooms with 2 beds, with the excuse that they "overbooked". The other employee was actively vaping behind the desk while talking to us. They then told us if we need bottled water we should go to the bar. Long story short, no water in the entire hotel. The bed was worn and uncomfortable and there was no hairdryer in the rooms. For over $300 a night per room and being a Marriott member, this is absolutely unacceptable! I could go on, but I think this is enough to share...…
Staff friendly and accommodating. Room clean and comfortable. Glad I wasn't in a hurry, as it took an hour to complete breakfast. Bistro was evidently short-staffed with only one employee trying to run the front and kitchen. Self-serve coffee ran empty. When food finally arrived, it was luke warm and no condiments offered (salt & pepper only at the counter). Several potential customers left before being serviced. Did not live up to the breakfast advertised in the room flyer.
Anita is the best! Fantastic check-in as Anita answered all the questions and was incredibly warm and welcoming! Can't wait to return and visit this area again. Nice room and pool and outdoor area. Convenient to many places of interest and great coffee in the morning.
Stayed here on our way up to Hunter and should have just drove the extra time to stay up that way. Service was great and the room was clean (found 1 sock by the bed but not a huge deal for us, we have certainly found much worse left behind). These are 2 things I have come to expect from any Marriott hotel though. The hotel itself seemed like old, like it had some new paint slapped on it in hopes it covered the dings. Just from the outside pulling in I could tell the chose the wrong Marriott, There is a Residence Inn directly across the street which from the outside (and lobby, we went over to look) looked much newer and maintained. Also, I'm sure I'm not the only person to mention this... There are train tracks down the hill that echo up each time a train passes and blows their horn. Bother my wife more than me because once I'm out, I'm OUT. Average stay at an average hotel.…
We stayed here one night while visiting a nearby college. The employees at the hotel were very courteous and professional. Our room was clean and comfortable, and we were pleased to find a microwave and mini fridge. Bedding and linens were soft and plentiful. Our double room was larger than we expected and included a small sitting area near the windows. Wi-fi was easy to use. The hotel is near a Target (you can walk there), and is near other stores and restaurants. I would definitely consider staying here again if in the area. Critiques/suggestions: Our fridge didn't seem to be very cold, and it had a slight stale odor, but it was good enough for one night. I wish the coffee supplies in the room included tea bags, plus we only had one packet of creamer/sugar despite having 3 packs of coffee. The hotel does NOT offer any kind of continental breakfast, though there is a bistro where you can order and pay for food. I also found it interesting that the type of room we reserved online, a month in advance of our stay, was not available when we arrived; it was okay because we ended up not needing that type of room, but it seemed odd that their reservation system didn't seem to be well-matched with the online booking (we booked directly through the hotel and not a 3rd party site).…
Stayed at the Courtyard one night on our way up to VT. Staff was pleasant and the room clean. The hotel is a little "tired", but typical for a Courtyard. Layout of room with king bed was a little wonky, but spaced out okay.
We stopped here for the night on our way to Hunter mountain to go skiing. The rooms were clean and spacious. The woman at the counter was able to give us connecting rooms. The cafe in the lobby had great food and service for breakfast. We were very pleased with the accommodations and wound stay here again.