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Fort William Henry Hotel and Conference Center

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Fort William Henry Hotel and Conference Center
Fort William Henry Hotel and Conference Center
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886 Reviews from our TripAdvisor Community

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Showing 877: English reviews
Westchester, NY
Reviewed 23 August 2015

So I purchased a Groupon for this stay which was supposed to include "breakfast for two". Instead, I was given a $5 coupon. When I asked about it they said "oh, most things are under $5", which was NOT true and we ended up spending over $40 on breakfast for four, including the $10 off! Since then, they have changed...

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2Thank msotonyc
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear msotonyc, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. We are sorry that our guest rooms did not meet...

Reviewed 22 August 2015 via mobile

This place is a rip off. I have worked in the hotel industry and traveled extensively. I have never seen such a disgusting place that was so expensive. I have never stayed here because of the price amd having friends nearby. I was shocked when I arrived. This place is on par with a motel 6. It is clean however...

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3Thank bakersmt
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear bakersmt, Let me start by thanking you for sharing your experience at our hotel with other Trip Advisor Travelers. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. We update our rooms and public areas regularly in...

Buffalo, New York
Reviewed 20 August 2015

totally handicapped friendly, fun atmosphere, will return again to any venue that may suit my taste. the pool area very nhice the hotel room was very roomy for my personal needs being handicapped, and so many quaint shops and restaurants to chose from

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Thank Thomas W
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear Thomas W, Thank you for commenting on our hotel and sharing your thoughts with other Trip Advisor Travelers. We appreciate your compliments and kind words. Many of our guests enjoy our accommodations, not only for the view, but also because of our Olympic size outdoor pool. Again, thank you for this useful feedback! It was a pleasure having you...

Franklin, Massachusetts
Reviewed 20 August 2015

This hotel is perfectly located on Lake George with breathtaking views. We stayed in one of the motel type rooms. They were definitely older and need some updating. If it wasn't for the view, the nightly rate for the room was pricey.

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Thank mishreed09
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear mishreed09, Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, including public areas and restaurants. It was a pleasure having...

Reviewed 20 August 2015

We stayed a Sunday-Tuesday here. We were not able to check in until 4pm. Our first room was supposed to be a mountain view, it was very much a parking lot view. We also paid for a fridge in the room, after putting all of my son's milk and food in the fridge and heading to town, we got back...

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Helpful?
Thank calilove16
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear calilove 16, Let me start by thanking you for your comments in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short....

Oakland, New Jersey, United States
Reviewed 19 August 2015

Rooms unavailable upon arrival. They wouldn't say why our reservation did not matter...we did not get the room we booked. They gave us a cheap room for free and we needed to check out and re register the next day, moving our things out to a friend's room. This happened to another couple in our group. They got a fireplace...

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2Thank Denise L
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear Denise L, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The front desk staff undergoes extensive training to make...

Suffern, New York
Reviewed 19 August 2015 via mobile

Staying in main hotel. Checked in Saturday, today is wed, room has yet to see a vacuum or clean sheets. No wi fi in rooms, only one working elevator (second is out of order). Pools are badly maintained. Trying to ignore dust and debri at edges of rug and under furniture and coming out air conditioner vent.

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1Thank M T
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear M T , Thank you for strong, constructive criticism. We use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. Your critique will be brought to the attention of our Executive Housekeeper, the Maintenance Director and the Front Desk Manager. We are sorry that our guest...

baltimore
Reviewed 16 August 2015

We thoroughly enjoyed our visit to this hotel and which seems to have it all. Our room had an outstanding view of the lake. My only caution is that hotel has lots of activities so be prepared to be in the center of activity. The hotel staff is excellent and always greeted by a smile. The hotel has an great...

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1Thank caa007
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear caa007, Thank you for sharing your experience, at our hotel, with other Trip Advisor patrons. We appreciate your kind words. Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to...

Moriches, New York
Reviewed 16 August 2015

PROS Beautiful View of the Lake Location in the Town is perfect Back Patio Great CONS Room was dusty shower stall very small bed very uncomfortable elevator problems management was rude wifi did not work indoor pool retro 1980 For paying almost $400 a night you would expect better service and a higher quality room. If you dont care much...

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4Thank Keith S
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear Keith S, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The front desk staff undergoes extensive training to make...

New York City, New York
Reviewed 15 August 2015

If you plan on staying in the main building, then I would definitely recommend a stay here. But if you're going to be staying in the motel section, then I would say to look elsewhere. My husband booked a room here, not realizing when booking that "Std Mtn View" meant "Motel". So be very careful when booking that you know...

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2Thank kristenb731
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review

Dear kristenb731, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. We are sorry that our guest rooms did not meet...

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Amenities (16)
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Grand Lake Double Double Jacuzzi (27)
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Grand Lake King (24)
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Grand Lake King Fireplace (24)
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Indoor Pool (16)
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Outdoor Pool (12)
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Premium East Lake Double Double (20)
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Standard West Lake Double Double (24)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 

Additional Information about Fort William Henry Hotel and Conference Center

Address: 48 Canada Street, Lake George, NY 12845
Region: United States > New York > Lake George
Price Range: $142 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George
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Questions & Answers

Here's what travellers have asked, with answers from Fort William Henry Hotel and Conference Center staff and other travellers.
8 questions
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Questions? Get answers from Fort William Henry Hotel and Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view in the new hotel section”
 of 5 bubbles heidihedden, 20 Feb 2017 | Read review
“Two views - lake side or mountain side. Note: the standard room and premier room wings are two floors and there was no elevator.”
 of 5 bubbles napngs, 19 Feb 2017 | Read review
“ask for lake view”
 of 5 bubbles ckayakne, 14 Feb 2017 | Read review
“request a view of the lake.”
 of 5 bubbles familyoffiveMissouri, 13 Feb 2017 | Read review
“no elevators on the Premium side so if that is an issue ask; specify a king bed if you need a King”
 of 5 bubbles ThereseD284, 13 Feb 2017 | Read review
5 of 5