Clean hotel. Make sure to ask if there are any wedding parties staying there at same time before booking. We literally had to leave hotel around 1 a.m. and drive the 3 hours home due to unruly guests partying in their rooms and in hallways. Loud music, stomping, cursing, you get the idea. The phone call to the front desk did nothing. The woman said to give it time, the people are just returning from a wedding event. On the way out, in the lobby was a group of young people all holding beers in their hands and apparently partying is permitted in entry of hotel at 1 a.m. as well. A total waste of over $300.00
The positive reviews here convinced me to stay at this property instead of saving a few dollars and staying elsewhere. I am glad I did. This location was friendly, clean, quiet, well-located, and accommodating. (Regarding the last, I needed to switch to have an extra bed). I spoke to a couple of the front desk employees and they were both helpful and bright. When we were checking out I said that this hotel is, in theory, exactly like all the others in the brand, but it's better. I asked why. The woman at the front desk said it was because they have created a culture of pride. They actually take pride and pleasure in their work and that makes all the difference. This location is a model for the brand. I think Holiday Inn should send in secret observers and learn some best practices for all their locations. Every employee was masked and I noticed sanitizing stations in several locations. Plus the dedicated employee serving the hot food for breakfast. This made it possible for guests to enjoy a whole buffet (cinnamon buns and sausages included) without the danger of others contaminating the food. Should all locations do this? Yes! Will it cost money? Yes. But would this mark Holiday Inn Express as a leader in safety? Yes. The chain might not do it, but this location does. You have choices. Stay here.…
Wonderful! Clean, friendly. Had everything you need. If you stay, I recommend the nearby Mexican cantina. Special shout outs to Winston and Lauren who went above and beyond. Nice pool. The nearby Ashokan Resevoir trail was fabulous. Superb breakfast.
Loved the room, bed, full length mirror, closet, drawers and bathroom. Water pressure was minimal as usual and because I was in a hearing impaired room, a light kept flashing all night. Also, I was by the elevators so I heard the doors open and close. You will also here the train whistle at night, but otherwise I would stay there again. I use white noise at night to sleep so I was okay.
We stayed recently for a 1 night stay. Checkin was a breeze and staff were kind. If you are part of the IHG rewards program and are staying more than2 nights, if you skip housekeeping they deposit points in your account. On to the hotel. It appeared to be recently updated which is nice. The room included a built in shelf for a suitcase. The room was clean. The bathroom had the shampoo/conditioning/body wash pumps in the shower. Breakfast- here was a line to get your omelette and says safe that a staff would grab for you out of steam Ian’s and place in to go boxes. One thing I never thought of to look at before we stayed- trains. You can see them from your room. And the whistles keep going off. Even as a mid tier rewards person, they put us on the back side where the tracks were. We got very little sleep in the morning.…
The hotel is nice, clean, modern and in pretty good condition. The staff were pleasant. Good adherence to Covid preventative measures. The location is marginal. The hotel is not very soundproof. Guests were loud, caused a ruckus. Could smell pot smoke strongly in our room though, through vents or something. Police ended up at hotel in the morning, for reasons unknown, likely to do with the angry screaming woman who interrupted our slumber. Overall below par experience.
Clean place, but I do not recommend: Although this is a new hotel, the service was terrible. We checked in, and getting ready to unwind for the evening we realized there were no cups, coffee, or other amenities expected for basic stay. We called the front desk, who said we had to come down and get it. already in our pajamas and getting ready for bed, I asked can’t they bring it up? They said no ,only one attendant on duty. In addition, they provided one small bar of soap for us to share, no blow dryer ,shower caps ,lotion. In the morning the front desk asked how our stay was, we told them. Response was they explain that to everybody as they check in because of COVID-19. I said no one explained it to us ,and if they did we would’ve asked for the cups and coffee then. Lastly, the beds were very uncomfortable.…
I recently stayed at this hotel for four nights. I did feel that precautions were taken and I felt clean and safe. However, it was the WORST bed I have ever had to sleep on in a hotel. Also, because of the pandemic, there was no service to the rooms at all. If you wanted clean towels, a fresh trash bag, more coffee, or anything at all, you had to ask for it. Shouldn't they have taken the price down?
In these times it is so reassuring to know and feel that the place we are staying takes every precaution to keep us safe, while at the same time making our stay pleasant. Kudos to the staff that work so hard to make this happen. The room was spotless and the breakfast was plentiful, with all the precautions we need to take. We could have it outside or even inside, we were not confined to our room, but that's where the microwave is (btw, microwave and fridge in the room, that's a great perk). This hotel is very centrally located to a lot of various places we wanted to visit during our " foliage trip". It's within a few miles from the beginning of the Catskills scenic drive route 28, as well as the towns of Kingston and Saugerties.
Only one “bad” thing to say. Pool was cold. But other then that, the hotel was spotless. Hard working housekeeping. Friendly staff. Quiet at night. Lots of stores nearby. Great Mexican restaurant nearby called Casa Villa. Will stay again in the future.