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All reviewshardwood floorsblu stonewalk in showerrestaurant attachedfifth floorclose to the airportnice hotelc unitwould stay here againairport hotelstayed one nightbusiness travelersitting areafront desk staffan early flightholiday innwater pressure
I was never so uncomfortable ever, on any of my many stays at a hotel.
I was getting ready to leave for the day, I wanted to leave money for house keeping.
I only had a 20.00 bill. As I opened the door there was...More
1 Thank 829MikeB829
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded 1 week ago
I am extremely sorry that you had to go through this ordeal while at our hotel. This is very clearly an unacceptable situation, and our guests should never feel this way. We have never had any issues like this before, therefore we take...More
I stayed at Hotel Indigo during a business trip to the Albany area and wanted a hotel close to the airport due to an early flight when departing. The hotel was right off the freeway and less than a couple miles from the airport. The...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded 8 November 2017
I am so glad that you found our hotel to be so convenient and that our restaurant hit just the right spot during your stay with us. I appreciate you notifying us of the condition of the AC unit in your room, though...More
I have always loved the Hotel Indigo in Albany and have stayed there quite a few times over the past 10 years or so.. I often have conferences at the Desmond so the Indigo is in a great location being across the street. The restaurant...More
Thank Tim R
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded 2 weeks ago
Dear Tim R,
I sincerely appreciate your feedback, and we very glad to have your continued business. However, the experience that you had in this room is certainly not typical of our hotel, as stated by even yourself. I apologize that this particular stay did...More
For starters, shuttle took two phone calls and 25 mins to arrive for pick up at Albany Airport. Then the TV did not work properly. Adjacent rooms’ remotes affected the channels and kept changing them. Then the TV kept turning off. Damned annoying!
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded 11 December 2017
I apologize that you ran into a few issues during your time with us. This is certainly not typical for our hotel, and we will be sure to use your comments to address this directly. I sincerely appreciate you expressing your concerns, and...More
Pluses: convenient location near the airport and very sharp lobby typical of Indigo hotels. Service was excellent.
Minuses: the room was underwhelming compared to other Indigos I’ve booked. Fresh, but very plain Jane. I wish the room matched the lobby. The bathroom was quite dated;...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded 15 November 2017
Thanks for your review! It's really wonderful to hear that our team was able to deliver top notch service to you, and I'm glad that you found the location to be perfect for what you needed. I am sorry that you were let...More