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All reviewsroom was cleanparking lotyogurtpark flynice breakfastearly checkmake your own wafflesexcellent stayeasy accessan overnight stayclose to the airportnight's sleepconvenient locationshuttleexpresswaycomputersrpi
The room was very spacious with a flat-screen TV, microwave, and mini-fridge. The desk was small with no electrical outlets to be found nearby. It made it difficult to plug in a laptop and charge the phone. The breakfast was nice and very typical of...More
1 Thank ILOVERMONT4
Response from GMNY024, General Manager at Quality Inn & Suites Albany AirportResponded 19 September 2013
We would like to thank you for taking the time to complete your review. Feedback from our guests is very important to us. To address a couple of your concerns; outlets for the desks are located to the left of the desk in our Super...More
This hotel was horrible. The receptionist was very rude and unprofessional and she shouldn't have a job. The first room was extremely dirty the second wasn't much butter but she wouldn't give us our money back so we had no choice but to stay my...More
Response from GMNY024, Manager at Quality Inn & Suites Albany AirportResponded 23 September 2013
My apologies for your concerns during your stay. We really do strive to make each guest stay as comfortable as possible....
Passing through the Albany area on a day when the races were on at Saratoga. Moat hotels were booked up but the quality inn offered the best available option for a more or less reasonable price.
The good: quiet rooms, nice buffet for breakfast including...More
1 Thank Moved2Texas
Response from GMNY024, General Manager at Quality Inn & Suites Albany AirportResponded 4 September 2013
We would like to thank you for all your kind words. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look...More
We arrived about 9 pm for an overnight stay on a Friday night. Check-in was fast and the woman at the desk was great. We had requested a first floor room and at first we had been assigned to the second floor. My husband is...More
Response from GMNY024, General Manager at Quality Inn & Suites Albany AirportResponded 28 August 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we...More
I travel over 120 nights a year. This was one of if not the worse room I have ever had. Needed a handicapped accessible room. Only one available was disgusting.Maintenance and house keeping services were terrible. The front desk was no help but 'would report...More
Response from GMNY024, Manager at Quality Inn & Suites Albany AirportResponded 1 August 2013
Dear Valued Guest,
Thank you for taking the time to complete your recent Trip Advisor review.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with my maintenance and housekeeping...More