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Residence Inn Albany Airport

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Residence Inn Albany Airport
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149 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Staten Island, New York, United States
Reviewed yesterday NEWvia mobile

Had an overnight stay in this hotel. I didn't feel that it was clean as far as the room goes. I took a few pictures to show what I mean. The desk chair was old and damaged and the seat was dirty. I had to put a towel on it before sitting. The sheets and bed seemed clean, but the...

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Helpful?
Thank Roseanne G
Henrico, Virginia, United States
Reviewed 1 week ago

The facility is clean, neat, new, well equipped and right across the parking lot from a retail store where you can buy the stuff in the bag that the airline lost. The free breakfast was more than acceptable and the staff were the best. The facility is convenient to the interstate (visible from the front door) even if located on...

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Helpful?
Thank Peter D
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our property. We are delighted that you found our location to be ideal for your needs and look forward to having you as our guest again. Thank you, Carrie F. General Manager

Central Square, New York
Reviewed 5 weeks ago

I had to stay at the Residence Inn for 2 weeks for work. When I checked in, they took my credit card number to hold for incidentals, I gave them a debit card number that I don't keep much money on. What they did NOT tell me was they would be charging my card $40 per week, so on the...

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Helpful?
Thank acrobat89
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Please accept my apologies for the inconvenience of the hold on your credit card. Unfortunately, your company has required us to obtain a card for incidentals from all guests as they are only covering room and tax. We do have a sign posted at the front desk notifying guests of debit card procedures. The computer system automatically determines...

North Carolina
Reviewed 21 October 2016 via mobile

I stayed one night for an event in Pittsfield, MA. The hotels closer to the event were much more expensive, and I'm familiar with the Marriott brand, so I chose to stay here. The room was clean, roomy, and had a full kitchen, large bathroom, and comfortable bed. I didn't eat the breakfast because I had to leave before it...

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Helpful?
Thank peaceluvrun
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for sharing your recent experience at our property. We are happy to hear that you were able to enjoy your stay with us and hope you will choose to stay with us again, should your travels bring you back to the Latham/Albany area. Thank you, Carrie F. General Manager

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 19 October 2016 via mobile

We spent to nights here and were very satisfied with our stay. Rooms were clean and well apportioned, the staff was most accommodating and helpful. The Monday night social was a fun and unique offering for visitors and was free! Very enjoyable!

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Helpful?
Thank A TripAdvisor Member
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for taking the time to post a review to share your recent experience at our property. I am delighted that you found the rooms to be clean and well suited for your needs. We are so happy that you were able to enjoy our Residence Inn MIX! Feel free to contact the hotel directly if we...

San Antonio, Texas
Reviewed 2 October 2016

We stay here every time we travel through Albany. The suites are most spacious.....always clean....staff friendly....excellent breakfast. Our room last evening had been updated, which was about time. Also great location for shuttle to the airport. The main objection is if traveling with a pet....$100/stay is over the top.

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1Thank David M
Dunstable, MA
Reviewed 19 September 2016

This hotel needs an overhaul. It was a very warm, humid day and the air conditioning didn't work. When I called the front desk, they said that the condenser may be frozen, so they asked me to shut off the AC for an hour and turn it back on. I turned it back on after an hour and set the...

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2Thank Mark S
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our property. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the maintenance issues you experienced during your stay. We have shared your feedback...

athens
Reviewed 13 September 2016 via mobile

Really nice and clean apartment complex style hotel. Especially nice if you have a flight early considering the airport is right up the road. Breakfast is in the main building and is good but I'd imagine it's a pain when winter comes. I'd also avoid this hotel if you have trouble getting up and down stairs with it being complex...

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Thank STulachanh
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for taking the time to post a review sharing your recent experience at our property. I am delighted that you enjoyed our location and "apartment complex" feel. If your travels bring you back our way you are welcome to request a room close to the main building and/or on a lower level; we want to do...

Glen Ridge, New Jersey
Reviewed 6 September 2016

Our first room had ants crawling on the nightstand, so we were moved to another unit. The condition was so not on par for a Marriott. Here's what we noticed: the desk clerk was not very friendly, there were numerous cigarette butts littering the rocks outside the unit, the door saddle was missing screws so it was loose and noisy,...

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1Thank MommaAndPoppa
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Thank you for taking the time to let us know about the disappointment you experienced at our property. Your feedback is vital to our continued improvement and has been shared with the appropriate personnel to ensure these matters are corrected moving forward. Feel free to contact me directly if you would like to further discuss. Thank you, Carrie...

Washington DC, District of Columbia
Reviewed 23 August 2016

Average at best for a Marriott property. The sink looked as if it overflowed and then not been cleaned. We were assured by the front desk staff that it would be cleaned while we were out for the day. Well, it was not. Also our keys stopped working and the front desk seemed annoyed to have to reprogram them. Not...

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Helpful?
Thank Michael L
AlbanyResidence, General Manager at Residence Inn Albany Airport, responded to this review

Dear Guest, Please accept my apologies for your recent experience at our property. Your feedback is important for our continued improvement and is greatly appreciated. Feel free to contact me directly prior to your next stay so I can ensure a better experience for you. We look forward to having you as our guest again. Thank you, Carrie F. General...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Albany Airport

Address: 1 Residence Inn Dr, Latham, NY 12110-1012
Region: United States > New York > Latham
Price Range: $166 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Albany Airport 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Residence Inn Albany Airport Hotel Latham
Residence Inn Latham
Latham Residence Inn
Hotel Style:
#5 Business Hotel in Latham
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Albany Airport staff and other travellers.
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Questions? Get answers from Residence Inn Albany Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only know the one I stayed in on the 5th floor facing the parking lot was fine.”
 of 5 bubbles 808peterd, 25 Nov 2016 | Read review
“Ask to check out your room BEFORE you move into it.”
 of 5 bubbles acrobat89, 3 Nov 2016 | Read review
“1st floor is better as there are no elevators.”
 of 5 bubbles J250OPdavidm, 1 Oct 2016 | Read review
“No elevators so request lower room if you cannot go up steep steps.”
 of 5 bubbles jmbc04, 30 Jul 2016 | Read review
“Very comfortable place to stay if you have early flight next morning.”
 of 5 bubbles SSDNY, 22 Jul 2016 | Read review
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