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About
#3 of 5 hotels in Nanuet
Location
Cleanliness
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Value
See all that we offer at Hilton Garden Inn Nanuet hotel, a Hilton Family hotel, in New York. Our hotel is conveniently located just off of New York State Through way at exit 14 situated in Rockland County between Westchester, NY and Bergen County NJ. The hotel is conveniently located to several major corporations including Wyeth/Pfizer, IBM, Ingersoll Rand, Wachovia, KPMG, SONY, LeCroy, A&P, Praxair, Novartis and Creston. All are within five miles of our front doors! Looking for a great location for your next small meeting in or near Nanuet, NY? Our hotel offers nearly 2,200 square feet of meeting space that accommodates up to 80 people.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Kids' meals
Snack bar
Special diet menus
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
52Somewhat walkable
Grade: 52 out of 100
30Restaurantswithin 1 km
3Attractionswithin 1 km
270 West Route 59, Nanuet, NY 10954
Getting there
Car HireSee all Nanuet car hire
683Reviews3Q+A43Room tips
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I wanna thank Janayah for making me feel welcomed and right at home!! Excellent hospitality this young lady greets u with a warm smile and she is very professional, polite and very nice 5 starrs to Janayah you’re doing an awesome job keep up the good work thanks. For making my stay pleasant and comfortable I appreciate it
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We stayed 1 night. The hotel was clean and the staff was friendly. We basically just slept there. We did not use any of the amenities. The rate was good. About 2 hours after we checked out we realized that we left something valuable in our room. I called the hotel and the item was located in our room. We drove back to the hotel and the item was at the front desk. You cannot put a price tag on honesty. Thank you to the hotel staff for their honesty and professionalism.
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Date of stay: October 2021
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
richiedix wrote a review Dec 2022
Greater Manchester, United Kingdom165 contributions88 helpful votes
During my stay in the Rockland, NY area, I had stayed here one Friday evening. The hotel is clean, modern and quiet. The staff extremely friendly, professional and accommodating. Upon the arrival to my room, there were some rambunctious children yelling & screaming, then running through the hall. When I rang the front desk, without hesitation, they quickly changed my room to a quieter location. I slept like a baby! My only complaint is with the restaurant's breakfast. Whilst they have a nice choice of buffet items, they will nickel & dime you if you want certain things. I had a made-to-order breakfast which was highly recommended by the restaurant manager. When I opted to also have a self-prepared waffle, I was told it would be a few extra dollars. Be careful of what you go for when having your breakfast!…
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 14 Dec 2022
Thank you for your comments! I'm glad you had a great night sleep! I will speak with the restaurant staff and make sure we clarify our pricing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fire alarm at 7am with no courtesy call to inform what was happening. I walked from the 5th floor 4 times since the elevators did not work. I was told to ignore the alarm only to be told to leave outside for safety concerns. I've stayed here before but unfortunately will be looking to stay elsewhere.
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 14 Dec 2022
I am sorry for the experience and confusion regarding the fire alarm. We will use your feedback to help train staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel ever. Mold in the Keurig, dried macaroni under the bed, blood stains on the sheets, filthy Kleenex box cover, greasy Wendy’s bag in the microwave. When pictures were shown to the front desk staff upon arrival late afternoon, we we never offered a different room, or offered that the room be cleaned and linens changed. Horrible Hilton property! Stay somewhere else. Definitely not worth the price or frustration.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Room Tip: None! Stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room wasn’t clean and the bathroom was gross. There was no stopper in the tub and the tub was stained with red stuff. The towels were also stained. The restaurant staff was not pleasant. I tried to order food and a drink at 9:25 pm and the bartender said that they weren’t taking any more orders although the board stated that they were open until 10.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: There is a very nice diner close by if you’re hungry.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 19 Aug 2022
Thank you for taking the time to provide us with your feedback. I am sorry we did not exceed your expectation but will use your comments to help make us better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The experience was not a Hilton one. We were checking in on the 9th of July to celebrate our 30th wedding anniversary. Our kids had arranged a party at Stonypoint, NY and was the nearest hotel for our stay for the night. I am a Gold member with Hilton and as such called the hotel on the 8th and requested for a upgrade( if available) for my booking on the 9th of July. The lady at the reception said that the upgrade was available but was for money and that she did not care if I was a gold member. I requested her to connect me to the general reservations as she seemed to be unaware of the Gold member benefits. The gentleman I spoke to at the general reservation was kind and said that he would call the hotel to see if they had an upgrade room. He came back to me and said nothing was available ( which was a surprise). We checked in on the afternoon of the 9th. The room TV and the Coffee maker were not working. I called for a change. It took them more than a hour to get this done. In the while that we were waiting for this to happen, I realized we did not have tea bags in our room. I called the reception and asked if I could get 2 black tea bags. I was told that she would check and call me back if they had black tea bags. She never reverted back. I called her again after a hour and she stated that they did not have any. On questioning as to what tea they serve at breakfast in the morning, she asked me to wait and that she would find out. She came back on the phone after 5 minutes and told me that she had the tea bags but I need to come down and pick it up and there was no one to drop it to my room. This could not be Hilton Garden Inn...... I told her that I was waiting for the TV guy to come back and that I will wait here in the room. She never sent the tea back till the 10th morning and that too when I called and asked for them again. It appeared the room was not ready for occupancy as it was dirty and had hair in the bathroom. The room air conditioner was making so much noise( I have a recording of the same) that I could not sleep. I informed the evening receptionist and requested if we could be moved to another room or have this cleaned. He said the hotel was fully booked and that he could not do anything. He said the Manager would speak to me in the morning. Nobody cared to address this even the next morning. I am yet to understand why I paid so much for my stay. I anticipate better results from Hilton properties. This is not how a prestigious brand of hotels treats its guests. I am extremely unhappy and feel let down that I chose this hotel for my Wedding Anniversary.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 10 Aug 2022
I am sorry we did not meet your expectations. We will use your comments to help us improve and serve our guest better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I actually had a very good stay at Hilton Garden Inn in Nanuet, but after I checked out, I received a bill with unexpected and incorrect charges. I booked a room that included breakfast, and they charged me for breakfast anyways, despite the waiter telling me repeatedly that I would not be charged. I was also charged a $75 pet fee, even though on the hilton.com booking page, it clearly states a $50 pet fee. I called them to try and resolve this. I also emailed with screengrabs of the pet fee from their website clearly stated as $50. They were willing to remove the breakfast charge, but the manager refused to refund me $25 for the pet fee. He said the website is wrong, and his policy is $75. Even though I told them that that is dishonest, that when I booked, the fee was and still is listed as $50, the manager said he refused to refund me $25. I am appalled. This is completely dishonest and fraudulent. This is NOT a customer error. This was the hotel's responsibility and error. Customer's make their booking decisions based on what information is listed at the time of booking. To randomly change the fees from the time of booking is not right. This is terrible management. They had a happy customer that would have returned if they just refunded me $25 for the pet fee. Now I'm never going to be back. I had to call Hilton corporate to get my pet fee sorted. Only then, did the manager agree to refund the difference of the pet fee. Completely dishonest and unethical. If they're going to tack on whatever fees they want regardless of what's listed on the website, what else will they do?…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 7 Jul 2022
Lilvunnyhuhu, Thank you for the feedback. I have spoken with the manager and all adjustments have been made. I apologize for the miscommunication and hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well - I gave the General Manager and Front Desk Manager the old college try but after 2 calls with no response, I figured I would offer fair warning to any future potential "guests." We booked this room well in advance for a 50th birthday party we would be attending with family in town. The front desk called us at 4pm on the day of check in to confirm we would be coming. We stated that we would be there and looked forward to it. Fast forward to being exhausted after a wonderful party, we arrived a little after 1am to be told THERE WAS NO ROOM AVAILABLE. We were handed an absurd, error-riddled "Letter of Apology" (see picture) that handed us off to another "partner" hotel of "equal service" 10 minutes down the road (I find it ironic that they took the time to write this letter but not to call us to inform us to just head to the "partner" hotel...but I I digress). They advised they had made a reservation on our behalf for a discounted rate BUT we were still responsible for paying it. THANKS. We reluctantly headed over to the "partner" hotel which I shall not name b/c it was gross but they were involuntarily pulled into this review. We were smacked in the face with cigarette smoke and then told there was no reservation for us. I got the Hilton Front Desk rep on the phone and handed it over to the "partner hotel" clerk and they then proceeded to negotiate rates for 10 minutes while we stood there exhausted and just wanted a bed. At 1:45am now. Once my partner checked the lobby bathroom (it was gross as well) we decided to cut our losses and drive 2 hours back home, and arrived at 4am. So much for brunch with family and friends the next day (or a day at all, since we had to sleep most of it). This was an APPALLING experience - to be abandoned with NO room after 1am. I called the hotel multiple times and have received no response. 1. They should have called and let us know to go directly to the partner hotel instead of us wasting our time at 1am 2. Oh to that end they should have actually MADE A RESERVATION at the partner hotel 3. They should have offered to pay for our room due to the ridiculous inconvenience 4. My understanding in this situation is that Hilton policy is to offer the same standard or better, but the partner hotel was horrifying and not even close (THOUGH based on the other reviews of this hotel, maybe it was closer than we thought and we dodged a bullet) 5. Write your "Letter of Apology" on company letterhead and try to make it look like an adult wrote it and not a child in elementary school…
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Date of stay: June 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 7 Jul 2022
Tentwoman1969, I apologize for the situation that we did not have a room available for you. This is never our intention. The hotel that we moved you to, was the closest hotel within a 45 minute drive. I never received a message from you but please I can be reached at 845-623-0600.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a great location and very close to restaurants and shopping. It is directly off of the New York State Thruway and close to the Palisades Parkway. However there is NO free breakfast and the meals that you can purchase at the hotel are expensive. You are better off going to a nearby restaurant and save money. Glas it's in a great location.
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Fennell, General Manager at Hilton Garden Inn Nanuet
Responded 7 Jul 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$152 - US$202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn nanuet hotel nanuet, nanuet hilton garden inn, hilton nanuet
LOCATION
United StatesNew YorkNanuet
NUMBER OF ROOMS
88
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Frequently Asked Questions about Hilton Garden Inn Nanuet
Which popular attractions are close to Hilton Garden Inn Nanuet?
Nearby attractions include Regal Cinemas Nanuet Stadium 12 (0.9 km), The Shops at Nanuet (0.9 km), and ToyWiz (0.3 km).
What are some of the property amenities at Hilton Garden Inn Nanuet?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Nanuet?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Nanuet?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Nanuet?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Nanuet?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Patsy's Pizzeria, and Banchetto Feast.
Are there opportunities to exercise at Hilton Garden Inn Nanuet?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Nanuet have an airport shuttle?
Yes, Hilton Garden Inn Nanuet offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Garden Inn Nanuet located near the city centre?
Yes, it is 1.0 km away from the centre of Nanuet.
Are any cleaning services offered at Hilton Garden Inn Nanuet?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Nanuet?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.