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Holiday Inn Utica

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Holiday Inn Utica
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67 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Derry
Reviewed 25 December 2016

My husband and I have stayed here more times than I can count as my daughters college is close by. The place is clean and easy to access. The staff is the excellent and very professional. The cost is good.

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Helpful?
Thank chinamay
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

New York City, New York
Reviewed 18 November 2016

Went to the front desk and the person there just raised her eyebrows at me. Usually when you walk in with luggage you're asked if you're checking in. There is one outlet on the desk and one next to the couch. That's it. Don't expect to plug in near your bed. The toilet flushed extremely sssslllloooooowwww. I didn't think it...

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Helpful?
Thank ilovepuntacana
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear ilovepuntacana, Thank you so much for staying with us and for taking the time to leave us your feedback. I am sorry for the service provided by our staff. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge...

New York
Reviewed 8 November 2016

I had high hopes as I received an email that we were upgraded to a king suite as a Spire member. We arrived late after a long drive. We asked for water at the front desk and they had none available. When we got to the room, we noticed the state of disrepair. There were stains on the walls (see...

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Helpful?
Thank meanchat
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look...

Rochester, New York, United States
Reviewed 1 November 2016

We were in Utica for a meeting and stayed at this Holiday Inn overnight. I was very pleased with the hotel. The room was large, updated and clean. The bathroom was also large. I loved the bed it was so comfortable. I wish I had a bed like that at home. The bedding was clean, crisp and fresh smelling. And...

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Helpful?
Thank Pamela L
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel, Holiday Inn Utica, to other travelers. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Reviewed 28 October 2016

The Holiday Inn brand, in my experience, isn't as reliable as one would think. This location is doing things well. The front desk made our group's check-in a breeze and the gentleman working was extremely polite. Room was quiet and clean, and even though the heat source was one of those window units, it wasn't clunky and loud. TV could...

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Helpful?
Thank Jordan S
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and will be sure to let them know how much of an impact they made on your experience. Looking forward to welcoming you back soon.

Saskatoon, Canada
Reviewed 12 October 2016

Great welcome by the staff on our bus tour. Rooms clean and well presented. Lounge and bar...great meal and drinks. Although a large wedding going on service was not interrupted. Bellman very attentive with our luggage. Kudos to the leadership. Someone is doing their job. Would not hesitate to recommend to anyone.

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Helpful?
Thank judyjudyjudy9
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay at Holiday Inn Utica is just around the corner. Call us if there is anything we can help you with.

Lawrence, New York
Reviewed 26 September 2016

Spent 4 days and 3 nights at this hotel on college move-in weekend. Nice hotel located minutes from Utica College, clean rooms, pleasant and accommodating staff, area to walk your dog, room service was good and reasonably priced, located a short distance from many popular retail stores and restaurants.

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Helpful?
Thank mystery8792
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Dear Happy Guest. Thank you for your kind review! I'm glad that you found our location convenient. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

Somerville, Massachusetts
Reviewed 9 September 2016

Stayed here for just one night last week but came away impressed. Room was clean, staff was friendly and accommodating, and the breakfast buffet was good. There was a desk to work at, plenty of outlets for my devices, and a comfortable bed. Was also quiet so sleep was no issue. Really can't complain about anything, this place met all...

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Helpful?
1Thank Al P
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you so much for your review of our hotel, Holiday Inn Utica. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Thomas L. Front Office Manager

Reviewed 3 September 2016

Let me start by saying I have stayed at this property numerous times and even rented a meeting room for a workshop I presented. it had always been my place to stay when I go to Utica. In the past I recommended it to anyone visiting the area. We stayed there August 18-21, 2016. The first night was a points...

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Helpful?
1Thank Jill H
Thomas L, Front Office Manager at Holiday Inn Utica, responded to this review

Hello Jill, I feel a lot better after our conversation yesterday. It is very important for our guests to consistently receive the best service possible and if we don't meet that goal, it's just as important for us to be made aware of it so it doesn't happen again. Thank you for your candid review. We apologize that your recent...

West Lawn, Pennsylvania
Reviewed 20 August 2016

We stayed here while visiting the Utica College which is located just down the street. The area is a bit run down, and the hotel feels a bit run down too. Our room door wouldn't completely shut unless you really gave it a slam. The bathroom door made a horrible creak and didn't close completely. The room furnishings however were...

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Helpful?
Thank Eksknight
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear Eksknight, We appreciate you taking the time to share your feedback regarding your stay with us. I am glad you found our staff to be pleasant and regarded our beds comfortable. However, I sincerely regret that you found our rooms and bathrooms to be run down and that the WiFi service and rates were a letdown. Your feedback is...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Road, New Hartford, NY 13413
Region: United States > New York > New Hartford
Price Range: $165 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms in the 250s seem to be nice and quiet.”
 of 5 bubbles 434jordans, 27 Oct 2016 | Read review
“Ask for special needs that suit you. The rear section was just what we wanted, . We parked close and had easy access to the room.”
 of 5 bubbles BruceWoych, 25 Apr 2016 | Read review
“Rooms and hallways were (seemingly) in wings. The near to mid wing room was very quiet.”
 of 5 bubbles 952bryanb, 24 Oct 2015 | Read review
“Road warriors staying more than one night would enjoy the kings size room with a couch, microwave and refrigerator!”
 of 5 bubbles FarmingtonOwner, 28 Jan 2015 | Read review
“Think all jars good except rooms away from lobby don't have easy access to elevators and will need to use the stairs.”
 of 5 bubbles markn250, 12 Oct 2014 | Read review
5 of 5