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The Crossroads Hotel - Newburgh, Ascend Hotel Collection

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5 Lakeside Road, Newburgh, NY 12550
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Traveller (57)
Room & Suite (7)
Dining (4)

About

#2 of 9 hotels in Newburgh
Location
Cleanliness
Service
Value
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Vending machine
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Desk
Fireplace
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Housekeeping
Room service
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
198Reviews7Q+A25Room tips
Traveller rating
  • 75
  • 38
  • 32
  • 21
  • 32
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Most Recent
D F wrote a review Nov 2022
I love this hotel, priced very reasonable for the area. Clean, quiet and safe. Just wish they offered free breakfast but for the price you can't beat it. A hot breakfast is available on order, you have to pay extra for it. It's a really nice hotel, maybe a little past its prime but has a lot of potential. Used to be a Marriott Four Points hotel, hope they can bring it back to its glory days again. I'd stay here again, 100%
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniel H wrote a review Oct 2022
Northville, Michigan3 contributions
Customer service is not existent. Check in time is posted for 3 o’clock. We had a bus leaving for a wedding at 3:45. We were told only one of our two rooms was ready early and that the second might not be available until after 3 o’clock. We were told to check it only begins at 3 o’clock. Add to that that the electronic card system was not working so we had to be physically let into our room. That means you can’t leave your room without locking yourself out. Steph try to impress upon us that they needed time to clean the rooms after the 11 o’clock check out. Perhaps they should have sufficient staff. Rooms and the hallways are dimly lit. Furniture in the room is stained. Do yourself a favor and skip this place.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephanie wrote a review Sep 2022
1 contribution
This hotel is absolutely disgusting. Dirty rooms, bugs, mold in shower. The staff has no idea what they’re doing and BEWARE of your bill once you leave. Booked a room for a wedding with a discounted room code only to find our credit card was charged 3x that price. When we called to ask what happened no one would answer the phone and when we finally got through after 45 minutes of being on hold, they refused to send us an itemized bill. Do yourself a favor, you’re better off sleeping in your car at a rest stop.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daryl Ann D wrote a review Aug 2022
Walden, New York2 contributions1 helpful vote
My sister recently came for a visit from overseas. We haven't seen each other for three years. Of course 3 days before she arrives I came down with covid. Called everywhere for a hotel for 2 weeks for 3 people. Finally Victoria and Cathy worked a miracle to help us out. They were courteous and friendly and made a stressful situation easier. Not everything was perfect at the hotel but the staff worked hard to make my sister and nephews have a nice vacation.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dwight W wrote a review Sep 2021
1 contribution
Ok, I’ve been to multiple four points in the south and this is my first time at one here in New York and this has to be my best experience yet. My room was in perfect condition and the staffing has been so welcoming. I want to personally mention Briana at the bar who made me feel so at home as I’m here for a family funeral. Please let her know how great she’s been at her job, and thank you for a wonderful stay!
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David T wrote a review Aug 2021
Davidson, North Carolina4 contributions
I just can’t recommend it too highly! Outdated, understaffed and OVERPRICED! We paid more for one night here than for two nights in a nice, modern Hilton in Boston. And since I have to use at least 200 characters in my review, I must say that the TV had a nice “Bon Voyage” message as we departed.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kathmandu227 wrote a review Jun 2021
Newburgh, New York17 contributions8 helpful votes
After a couple of recent getaways to New England and the Jersey Shore I decided to stay local, opting for a much closer to home option. Stayed here during recent heat wave last week, primarily to jump into a cool pool. The professionalism of the entire front desk staff that I encountered (Brittany, Brianna, Geno, Shawn and Jose) at this hotel is top notch. So friendly and accommodating. Well stocked pantry with cold drinks, heatables, snacks, etc available for a nominal fee. Even with the Covid-19 restrictions in place the staff is extremely understanding that if the pool is being under utilized they will extend your scheduled pool time without hesitation, as long as they can do so safely. Really appreciated this as I was looking for a way to beat the heat with my 5-yr old grandson. The rooms are what I would expect from a Sheraton brand with a good price point for a family outing. Looking forward to staying here again as my new home away from home.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christine A wrote a review May 2021
2 contributions
Another great stay at this establishment! My boyfriend and i went to go visit our friends for the weekend, so we stayed here because we had such a great experience last time . Thank you Brittaney for making us feel welcome as always . People tend to forget small connections go a long way !
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jack C wrote a review Apr 2021
2 contributions
Friendly staff, nice rooms, great environment. The atmosphere was, in a word, electric. The complementary breakfast also slapped. I cannot wait to come back here. I would absolutely recommend this establishment!
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tee wrote a review Mar 2021
New York City, New York2 contributions
I didn't know such a place existed right here in Orange Cty, Five Points Hotel, was so inviting, warm, peaceful and secluded! The staff greeted me each day, made sure I was comfortable and safe! The hotel is kept to highest standard of cleanliness as well! From the GM to the amazing staff there, thank you for your hospitality!!! Who knew
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$100 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel newburgh, comfort inn newburgh, newburgh comfort inn
FORMERLY KNOWN AS
Four Points by Sheraton Newburgh Stewart Airport
LOCATION
United StatesNew YorkNewburgh
NUMBER OF ROOMS
124
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THE CROSSROADS HOTEL - NEWBURGH, ASCEND HOTEL COLLECTION: UPDATED 2022 Reviews, Price Comparison and 63 Photos (NY) - Tripadvisor

Frequently Asked Questions about The Crossroads Hotel - Newburgh, Ascend Hotel Collection
Which popular attractions are close to The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Nearby attractions include Motorcyclepedia Museum (7.2 km), National Purple Heart Hall Of Honor (7.1 km), and Chadwick Lake (5.0 km).
What are some of the property amenities at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Conveniently located restaurants include Cosimo's On Union, The Lakeview House, and Alexis Diner.
Are there opportunities to exercise at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Crossroads Hotel - Newburgh, Ascend Hotel Collection have an airport shuttle?
Yes, The Crossroads Hotel - Newburgh, Ascend Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Crossroads Hotel - Newburgh, Ascend Hotel Collection have airport transportation?
Yes, The Crossroads Hotel - Newburgh, Ascend Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Crossroads Hotel - Newburgh, Ascend Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Crossroads Hotel - Newburgh, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.