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The Giacomo

Booking.comUS$186*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Giacomo
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859 Reviews from our TripAdvisor Community

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Showing 815: English reviews
New Mexico
Reviewed 24 September 2015

I thought I was staying in a deluxe room until the front desk (helpful and friendly) told me that it actually was a standard room. Standard? It was large, beautifully decorated, and came with a Keurig machine and a small hidden refrigerator. The bathroom had a large shower, and comfy robe. The bed was a plush pillowtop. This was a...

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Helpful?
2Thank OffbeatTravel
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us on your trip to Niagara Falls. We appreciate you taking the time to provide such detailed feedback about your stay. I will be sharing your wonderful comments with all of the staff since they all take great pride in providing exceptional service to all of our guests. Thank you again and we look forward...

Pittsburgh, Pennsylvania
Reviewed 23 September 2015

I visited Niagara Falls for a quick weekend getaway. The Giacomo was only a few blocks away from the Falls. The staff was all very friendly and willing to help me out printing some directions since the printer available to guests was out of toner. Valet parking and Wi-fi were included in the nightly room price, which anymore is a...

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Helpful?
Thank SoloTraveler1977
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am happy that you found your stay acceptable and would stay with us again. I do apologize for our shortcomings and we will be using your feedback to improve for all of our guests.

West Milford, New Jersey
Reviewed 23 September 2015

Great place. Rooms were clean and elegant. Staff were friendly ,and attentive to every need. Especially Jade, and Jessica, who went out of their way to get flowers for me at the request of my husband. Breakfast was always fresh and hot. Staff was great. Short walk to border so bring passport to visit Canada. Wow great place!!!

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Helpful?
1Thank ptsanti
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay with us and choosing to stay at the Giacomo. I will be sure to let Jessica and Jade know you were pleased with their service. We all hope to welcome you back again soon.

Reynoldsville, Pennsylvania
Reviewed 22 September 2015

From the moment we walked into the lobby we were impressed. The customer service was outstanding. The rooms are very well done with a large bathroom and a walk in shower with a built in seat, heat lights, and robes. The beds were comfortable and the biggest treat was the Kuerig coffee pot. They offer valet parking that is included...

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Helpful?
1Thank Darby15
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased when we exceed our guests expectations. It is especially rewarding when our guest want to return. I am glad I was able to have a small role in your enjoyment of...

Howell, New Jersey
Reviewed 20 September 2015

We stayed at the Giacomo in Niagara Falls. The building itself is extraordinary. The staff were very courteous and went out of their way to make us comfortable. Due to the location, we parked the car and walked everywhere while on our vacation. It is next to the Culinary Institute which was very enjoyable for lunch or dinner. The breakfast...

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Helpful?
Thank Linda K
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to give us your feedback about your stay at the Giacomo. I'm glad that you found our location convenient and were able to explore the area. Our breakfast is a great way to start the day off right and the views from the top of the building are the best in the area. If...

Pleasantville
Reviewed 16 September 2015

The staff is wonderful with great ideas of what to see and where to eat but the noise level in the rooms due to exposed pipes is unacceptable. From our room we heard all water noise from the room above us. It got to the point that it woke us up! If you go, bring your passport to visit the...

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Helpful?
2Thank JanisPleasantvi... G
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review. I am happy that overall your experience was positive. I am glad you found our staff helpful. I am disappointed to hear that we did not exceed your expectations. I do apologize that the noise levels from the exposed piping ruined your sleep.

Reviewed 16 September 2015 via mobile

Vane with my family for 3 nights. The receptionists were the coolest people I've ever met! The cookies they give in the evening are really good. Breakfast staff were very friendly. The hotel truly lives up to the good reviews on trip advisor.

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Thank Arturo G
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing the Giacomo. I am happy you enjoyed your stay in Niagara Falls. Our nightly cookies are very popular with our guests and our breakfast staff are a great group. We all look forward to having you and your family again as guests at the Giacomo.

Reviewed 16 September 2015 via mobile

I loved the vibe of this hotel with the swanky furniture and cool feel. The staff were very friendly from the valets to front desk and wait staff. They explained how to walk to the falls and gave us pointers on what to see while viewing them. We arrived late in the evening and wanted to go see the falls...

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Helpful?
Thank Cesscr2003
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to seeing you again soon so you can take advantage of our Sky View Lounge on the 19th floor that you missed on this trip.

Bowling Green, Ohio
Reviewed 16 September 2015

Fabulous grown-up hotel, plush luxurious rooms, spotless environment, good breakfast and a top of the hotel lounge where you can see the sunset from the 18th floor. Add a second lounge off the lobby with elegant furnishings, have a glass of wine and enjoy live music after a long day of walking at the Falls. You will nod off and...

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Helpful?
Thank carriejean
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting such a nice review. I am delighted you were able to experience some of the services and amenities we provide for all of our guests. We really appreciate your recommendation to other travelers. I look forward to having you as a guest again at the Giacomo when you return to Niagara Falls.

Rotterdam, New York
Reviewed 15 September 2015

Great Welcoming Staff. Very clean, nice room. Great Free breakfast. This hotel was part of the Choice One Privilege program. So glad because I would go there again. We were there July 24-26th. Across the street and up one block they blocked off a road and there was a live band and vendors, very nice, unexpected fun afternoon. Close to...

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Helpful?
Thank sawyershane
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your positive review and for celebrating your anniversary at the Giacomo. I am so glad to hear that you enjoyed your stay with us. I will be sharing your nice comments with the staff. It is nice you were able to enjoy your afternoon on Old Falls Street. We look forward to your return in the future.

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Rainbow Grand Deluxe with Fireplace (37)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $244 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
17 questions
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8 months ago
Jacksonville, Florida, United States
Cincinnati, Ohio
4 days ago

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Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a corner room”
cj9439, 18 May 2017 | Read review
“You can get a simple king size bed room to a room with a fireplace and Jacuzzi, obviously it will cost extra, but not that much more.”
423guyw, 20 Mar 2017 | Read review
“get as high as you can, spend extra for the view . off season lower rates..Winter ice on the Falls is awesome”
michaelsP5602QV, 18 Mar 2017 | Read review
“Our room in the back was very quiet.”
  • View from 19th floor lounge area
kdfrench, 5 Mar 2017 | Read review
“I would ask for rooms on the back of the hotel for a view of the rivers. The front is a view of the street and casino.”
  • Sky View Lounge
  • Room
  • From the Sky View Lounge
RebeccaRushlow, 1 Mar 2017 | Read review
5 of 5
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US$186* /night
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