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The Giacomo

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830 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Las Vegas, Nevada
Reviewed 11 July 2015 via mobile

My fiancée and I came to Niagara Falls to get married. We stayed at the Giacomo from July2-July6. We loved the hotel- it is a lovely property. The staff was very friendly and incredibly hospitable. The hotel is in close proximity to the park, close to the pedestrian bridge to Canada. We had a great breakfast every morning at the...

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2Thank RobynH2005
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your wedding! We appreciate you staying with us on such a special occasion and thank you for taking the time to post a review. Our staff love being apart of our guests memories of Niagara Falls. Our location is perfect for exploring Niagara Falls and it is great that you enjoyed our hot breakfast buffet. The next time...

Warwick, Rhode Island
Reviewed 9 July 2015

I love his hotel! I will definitely return! The room was beautiful, the view was great. The staff was awesome, breakfast was very good! The location is perfect! We parked our car and didn't use it for 2 days. We did a lot of walking, even walked to Canada all the way to the Skylon Tower. It was a long...

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1Thank Digz2013
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. We are so happy you enjoyed your stay with us. It was a pleasure talking with you and your husband during our Sunset Toast. I am glad you enjoyed many of the amenities and services we provide our guests. Thank you for being so understanding about the issue we...

Reviewed 6 July 2015 via mobile

We stayed at The Giacomo over Fourth of Juky weekend. The location is perfect, walking distance to the falls, central to restaurants, and very close to the bridge to Canada. The service was exemplary in every way. The rooms were clean and beds very comfortable.Breakfast was delicious every morning and the staff was friendly and helpful. The concierge Jeffrey was...

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2Thank Ebmac6
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and for your recent stay at the Giacomo. Our staff take pride in their positions and will be delighted to know you enjoyed your stay. I will be sure to share your comments with Jeffrey. Our location is perfect for exploring Niagara Falls. We are lucky to have some great restaurants and attractions all...

Milan, Ohio
Reviewed 2 July 2015

All the provided services were outstanding.The valet parking was very nice and I was pleasantly surprised by the hotel room:modernly decorated and very, very clean. The morning hot breakfast was extraordinary. The people working at the hotel were very courteous and happy to help with any questions. It was a great stay. we liked hotel being located in the middle...

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2Thank danro98
Doug U, General Manager at The Giacomo, responded to this review

We would like to thank you for choosing the Giacomo for your stay in Niagara Falls and posting a review. It is gratifying to receive such positive feedback from our guests and staff enjoys seeing their hard work recognized. We are happy you enjoyed your stay with us and look forward to you visiting Niagara Falls in the future and...

Buffalo, New York
Reviewed 1 July 2015

The hotel is very luxurious and well maintained. The outside gives off the appearance of being a regular apartment building, however the inside is quite nice and the fresh baked cookies left out for guests was one of my favorite parts. It was also nice being within walking distance of one of the seven natural wonders of the world. The...

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2Thank zzzAdamzzz
Doug U, General Manager at The Giacomo, responded to this review

It is always rewarding when we make our guests happy and help make their stay in Niagara Falls enjoyable. Our location is perfect for exploring the Falls. Our nightly cookies are a guest favorite. I will be sharing your review with Veronica, she will be delighted that she made an impression on you. We appreciate you staying with us at...

Reviewed 30 June 2015

this property is not what it look like. From outside you have this impression of a block of appartement but a few level are hotels. The rooms are very nice and the design is art deco, bathrooms are big and breezy, bedding is very confortable. Wifi is free. The breakfast in the morning is in a big room and you...

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Thank EmmanuelleB
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo. We appreciate your business and for taking the time to post a review. We value all guest feedback and use it to improve the service and amenities we provide all of our guests. I am happy you found many things to enjoy about your stay, and we hope you consider staying...

Reviewed 24 June 2015 via mobile

We booked our stay at The Giacomo last minute when my passport didn't arrive in time for us to check in to our Canadian hotel. We wanted a jacuzzi tub and a nice romantic extended weekend. We did get that, even though (perhaps even because) it was "off season." Staff was welcoming and helpful. There's so much (including the falls)...

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3Thank Amanda S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for spending your anniversary at the Giacomo. We appreciate you taking the time to post a review. Our location is very convenient to visiting the many sights Niagara has to offer. The view from the top of the building is outstanding. I will be talking with our head of maintenance to investigate the issues you had with the...

Reviewed 23 June 2015

My husband and I recently stayed here on an unexpected trip June 16th - 20th. I must say all of the folks here are very helpful and kind! While the building is very old, (we discovered when there was loud banging one morning) that they are doing some remodeling of some of the rooms. BUT, the front desk right away...

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3Thank TeamGarza
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a review of your recent stay. We are in the process of replacing the carpeting throughout the hotel and I am sorry for any inconvenience. Our staff strives at all times to provide exceptional service to all of our guest. We all really enjoy helping people have a great time during their...

Media, Pennsylvania
Reviewed 23 June 2015

I travel to Niagara Falls a couple times a year and for the first time stayed at the tall, interesting building I pass every time I visit. What a great experience! From the moment I checked in I felt so welcome and comfortable. I stayed with my niece for one night in their "Standard Room" and she loved it. The...

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2Thank needavacationplanned
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo. It was nice of you to post such a positive review. Our building is quite distinctive and draws your attention when you are in Niagara Falls. I am glad you enjoyed your stay. The Sky View Lounge is an awesome spot to watch the fireworks over the Falls every Friday and Sunday. We...

Reviewed 23 June 2015 via mobile

Booked a Father's Day weekend to Niagara Falls it was really hard to find a two bedroom suite. Typed in 2 bedroom suite and found The Giacomo. I made the phone call Thursday and the Wonderful ladies set up everything for us (the all-american travelers experience). They made sure all our accommodations were met. They even made wonderful goodie bags...

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4Thank Tangela Q
Doug U, General Manager at The Giacomo, responded to this review

What a nice review, thank you. We are so pleased we could play a role in your weekend away. Our suites are fantastic for a family and it is great that you were able to experience many of the services and amenities we provide. I will be sure to share your comments with the staff. We hope you consider staying...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $157 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
“small rooms, nice decor, art deco”
 of 5 bubbles daniellew334, 2 Jan 2017 | Read review
“Don't believe web site when it says one (1) room left. I checked 5 minutes after booking and it continued saying 1 room left for 3 days.”
 of 5 bubbles jrproductionsdj, 30 Dec 2016 | Read review
“High floor toward the falls.”
 of 5 bubbles researchtraveler2010, 22 Dec 2016 | Read review
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