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Four Points by Sheraton Niagara Falls

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Traveller (308)
Room & Suite (97)
Dining (32)
Overview
  • Excellent32%
  • Very good41%
  • Average17%
  • Poor6%
  • Terrible4%
Travellers talk about
“river view”(49 reviews)
“hotel restaurant”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Four Points by Sheraton Niagara Falls
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Niagara Falls
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (757)
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Traveller rating
221
274
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31
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221
274
120
43
31
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All reviewsriver viewfree bottle of winehotel restaurantgrand islandpool areaking suitewhirlpool tubvery nice hoteloutlet mallfront desk staffcanadian sidemin drivehockey tournamentfree parkingnew yorkbeds were comfortableseneca casino
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1 - 5 of 689 reviews
Reviewed 4 days ago via mobile

We stayed at this hotel 8/8/2018-8/9/2018 in room 321. My first impression of the exterior is that it was acceptable, but certainly not what I would call well-maintained. The staff was adequate but definitely not overly helpful or friendly. I got the key card and...More

Thank TravelingPete007
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded yesterday

Dear TravelingPeter007 Please allow me to start off by apologizing for your recent stay and the issues you experienced. We have shared these comments not only with the executive housekeeper but also with our staff also. We take your comments very seriously and assure you...More

Hotel's Favourite
Reviewed 26 May 2018 via mobile

We stayed here while visiting Niagara Falls. The rooms were very nice and the beds were comfortable. The rooms are a bit small in size. The view on the river side is very pretty. There is a restaurant in the hotel where you can choose...More

2  Thank Trina B
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 27 May 2018

Dear Guest, We are so excited to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again on your next trip to the area. Thank You

Reviewed 1 week ago

Made a reservation online and called to confirm. On the phone a person on the front desk told me as a Gold member I was absolutely not entitled to any upgrades. He said he worked there only 3-4 wks, so I asked him to get...More

Thank ManofTastes
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 5 days ago

Dear ManofTastes, Please allow me to personally apologize for the issues that you experienced with our front office agents. At your convenience I would like to speak with you directly to obtain additional information regarding this in addition to ensure we refund the points that...More

Reviewed 1 week ago via mobile

Worst hotel it is so noisy that you can't sleep because of ice machine next door every15 minutes the machine starts to work with the noise. there is 10 $charge for parking bed is comfortable so is the pillows only 2 elevators and always full...More

Thank Ali H
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 4 days ago

Dear Ali H, Thank you for taking the time to share your comments with us. We are deeply sorry that you did not have a restful sleep during your stay due to the noise of the ice machine. We have shared your comments with our...More

Reviewed 1 week ago via mobile

It was a nice and exciting two days family gathering, for a special happy event. Family members came from France and Canada ,, me from Beirut Lebanon and close friends from USA , visit to the falls was an exciting experience

Thank maykoleilat
View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$150 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$150 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (308)
Room & Suite (97)
Dining (32)
Pool & Beach (14)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Sherri H
14 July 2018|
AnswerShow all 3 answers
Response from cid65 | Reviewed this property |
The hotel I reviewed is called "Four Points". I believe it was Sheraton, but might have been Mariott. Reason for my confusion is a merger, at least regarding points programs was being implemented...Anyway. The hotel called... More
0
Votes
johnnyhuma
5 January 2018|
Answer
Response from nikkitravelbug |
No 4points does NOT ! ONLY the Sheraton (connected to Casino) offers Casino credits with all rooms. Also, they do not charge for parking! 4points charges $10/day for parking in an open parking lot...rip off!
0
Votes
ping2575
4 January 2018|
AnswerShow all 8 answers
Response from bengalwin | Reviewed this property |
Yes free parking
0
Votes
Room Tips
"River view is nice"
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"Their is no drive up to ground floors, so if you have to use the elevator, try to get a river view"
Read review
"Ask for room on the river side (back)"
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"The top floors have very nice views"
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