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Sheraton At The Falls

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1,547 Reviews from our TripAdvisor Community

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Showing 1,408: English reviews
Brampton, Canada
Reviewed 2 weeks ago via mobile

I have been to many Niagara Falls hotels on both Canadian and American side. This hotel exceeded my expectations from the moment we entered to the time we left. Kary at the front desk was an outstanding customer service host. She always had a smile and went above and beyond for us. The club floor was a nice surprise and...

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Helpful?
2Thank bobophattydawg
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We could not be happier to learn how impressed you were with your stay from the moment you walked in. It is always our goal to exceed the expectations of our guests and we sincerely appreciate your compliments. Thank you for also sharing that your children enjoyed our newly renovated pool area, The Reef...

Reviewed 2 weeks ago via mobile

Went there with my mom, sister and daughter..it's right across from the casino. The room was nice. Our view was of the roof. The staff was pretty helpful..not too long of a wait at the front desk. My only complaint..The walls are paper thin not just between rooms..But the entry area to the room... To the hallway..We heard people walking...

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Helpful?
2Thank Mary Ellen J
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are happy to hear that you found our staff helpful and that you were pleased with your guest room and our proximity to the Seneca Niagara Resort & Casino. Please accept my apology on behalf of the hotel for the inconvenience you experienced as a result of...

Canton, Ohio
Reviewed 2 weeks ago via mobile

This was our first visit to the Falls! It was amazing! We stayed on the club level. We got free drinks and appetizers in the evening & a free wonderful breakfast. The room was so nice! It was clean and very spacious! The casino was directly across the street. We walked thru the tunnel from the hotel. There is a...

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Helpful?
2Thank Susancathy
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier that you had such an amazing weekend at our hotel! It is always our goal to exceed the expectations of our guests and we appreciate all of your wonderful feedback. Thank you for sharing that you enjoyed our Club Lounge and your upgrade to the club level. We are also pleased to hear that you...

Reviewed 2 weeks ago

The Sheridon at the Falls was a wonderful time. First of alt, they had 'The Reef" Beach Club which is not only a pool and hot tub but a shark tank (for real) and a gorgeous fish tank! So very cool! Also, the rooms were beautiful and well equipped. The hotel is directly across the street and there is an...

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Helpful?
1Thank Evurkett
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your glowing review! We are absolutely thrilled to hear how satisfied you were with our property and everything we have to offer. We are also very excited about all of the updates made to our pool area, The Reef Beach Club, and are glad you enjoyed it! Thank you for also sharing that we have a variety...

Cleveland
Reviewed 3 weeks ago

We booked a Groupon package here and had a fantastic time from the time we checked in the front desk staff were very friendly and professional. The pool was not over chlorinated and the the gigantic hot tubs were awesome. The shark tank was next to the pool and amazing just to watch. The was also a pond of bright...

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Helpful?
2Thank Elsie C
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We are pleased to hear that you had such an enjoyable experience at our hotel. As you have mentioned, our newly renovated pool area, The Reef Beach Club, has a variety of exciting updates including hot tubs, a shark tank, and a coral reef lagoon of tropical fish. We are glad that you enjoyed...

Tel Aviv District, Israel
Reviewed 3 weeks ago via mobile

Perfect location , few min walk to Niagara Falls ( NY , USA ) and two blocks away from Canadian border ( driving option ) Friendly , clean , basic fitness , pool . And TGI Friday - everything you need

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Helpful?
2Thank Sergey Y
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your stay with us. We would also like to thank you for sharing our proximity to the Falls and the Canadian Border. We hope to see you again soon! Thank you.

Mississauga, Canada
Reviewed 3 weeks ago

Spent a weekend at this hotel. It was very comfortable , great location, upgraded pool good restaurants within the hotel , the rainforest cafe right around the corner. There is also fantastic shopping at the Niagara Falls outlet. If you are interested there is also a casino walking distance.

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Helpful?
2Thank Tara4496
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are thrilled to hear that you found our hotel comfortable and convenient, and that you enjoyed everything that we had to offer on-site. We are very excited about our newly renovated pool area, The Reef Beach Club, and our Rainforest Cafe that opened just last year. We look forward to your next stay with us! Thank you.

Midland
Reviewed 3 weeks ago

We have stayed at the Sheraton At The Falls many times. The experience this time was a wonderful as before. Check in was courteous and fast. We stayed on the SPG floor and had lounge access. The staff there was excellent and very helpful with any questions that we asked. The food was brought ;in from the rainforest café and...

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Helpful?
2Thank Ilarion M
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful feedback! We are very happy to hear that you had a relaxing stay at our hotel. Thank you for sharing that you were pleased with every aspect of your stay, from check-in, to your guest room and Club Loung access, to our new enclosed walkway to the Seneca Niagara Resort & Casino. Please know that...

Reviewed 3 weeks ago via mobile

One if the best hotels on the US side of the falls! Def worth the price! I recommend staying here. Next time I go back to the falls I will make sure to book here! The staff was extremely friendly. The plus is that there is a starbucks inside the hotel to help with the coffee fix. The falls are...

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Helpful?
1Thank John S
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier to hear how pleased you were with your stay at our hotel! Thank you for sharing that our staff members were friendly and helpful and that you enjoyed our on-site Starbucks. It is also great that you were able to take advantage of our proximity to the Falls. We look forward to your next stay...

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

The only reason I'm not giving this hotel a 5 star is this. The pillows were very flat and difficult to sleep on. The bed itself was very comfortable. We stayed 2 nights using a groupon, our room was not cleaned until 4:30pm. This made it very inconvienent for us, we wanted to take a nap and use some fresh...

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Helpful?
1Thank Suzy844
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are happy to hear that you enjoyed your overall stay at our property. Thank you for sharing that you were pleased with our location and that we are just a short walk from the Falls. Please accept my apology for the inconvenience you experienced as a result of your room not being cleaned early in the day. It is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $156 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
44 questions
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South Euclid, Ohio
over a year ago
Chesterfield, Virginia
Mayport
1 month ago

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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at Some other hotel”
 of 5 bubbles MarkhamTravelMomma, 3 Dec 2016 | Read review
“We were on sixth floor was very nice. Great views.”
 of 5 bubbles montrosecampsites, 1 Dec 2016 | Read review
“Ask for road view - half the rooms look to the roof”
 of 5 bubbles VirginiaH526, 1 Dec 2016 | Read review
“we have stayed on all sides and the side street view is really quaint especially in November when they decorate for xmas”
 of 5 bubbles Z8975BCdebbiel, 30 Nov 2016 | Read review
“Higher rooms have better views.”
 of 5 bubbles revphysherman, 30 Nov 2016 | Read review
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