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Sheraton At The Falls

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Sheraton At The Falls
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1,582 Reviews from our TripAdvisor Community

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Showing 1,442: English reviews
United States
Reviewed 2 weeks ago

Great location, walking distance to the falls and the staff was good and helpful too. Quiet a lot of options to the eat in the hotel vicinty and also few more at 10mins walk-able distance. Would defi recommend staying here.

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Helpful?
Thank ChunkyTraveller
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review and recommendation! We are happy to hear that you enjoyed your stay with us. Thank you for sharing that we are within walking distance of the Falls and a variety of restaurants, in addition to having multiple dining options on-site. We look forward to your next stay with us. Thank you!

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

I love this hotel! Super clean rooms and ultra comfy beds. I didn't want to leave. Our room had a lovely view of the casino - especially at night the stained glass windows were beautiful. This hotel is a short walk to Canada too. The staff gave us great recommendations on where to go for best falls viewing. My family...

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Helpful?
Thank Kuz1105
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! It is always our goal to provide every guest with an exceptional stay and comfortable accommodations. Thank you for sharing that we are within walking distance of Canada and the Seneca Niagara Resort & Casino, as well as the Falls themselves. We look forward to your next stay! Thank you.

Toronto, Canada
Reviewed 2 weeks ago

Hi, My family and I went to your hotel to spend New Year Eve. We enjoyed the accommodations like the Reef Beach Club and Pool and the restaurants and Arcade, we had great time; it is great see and experience a really pet friendly hotel, family oriented. In the other hand I have to say that we made our reservation...

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Helpful?
Thank ON_Travel_CO
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share you feedback with us. Although we are pleased to know that your were satisfied with your overall stay, we are disappointed that we fell short in some areas. Please accept my apology on behalf of the hotel for the inconvenience you experienced as a result of our roof updates. Please know that...

Rochester, New York
Reviewed 3 weeks ago

I was looking for an impromptu getaway for the night were I could unwind and this place was great! I stayed in a King Suite that was clean and cozy, the bed was super comfortable. Every staff member I encountered was very friendly and polite. The best part this hotel is Pet Friendly, I love traveling with my dog. We...

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Helpful?
Thank rwoodhouse99
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! We could not be happier to hear that you had such an enjoyable stay with us. It is always our goal to provide every guest with great customer service and comfortable accommodations, and we all know how important our pets are! Thank you for sharing that we are within walking distance of the Falls...

Reviewed 3 weeks ago

This hotel had nice staff, clean rooms and was close to the falls. Everything is walking distance from the hotel and there is a huge casino across the street. The Rainforest Cafe is located within the hotel too.

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Helpful?
2Thank Kyle I
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very happy to hear that you received great customer service and that you were pleased with our location. We hope to have you stay with us again soon! Thank you.

Perth, Australia
Reviewed 3 weeks ago

If you can look pass the roof renovations going on, the old type of shower screen, a small club room where you may have to stand due to limited seating, sound of others walking down the hallway and a bit of maintenance needed then the hotel is good. Checkin was easy. Staff are pleasant. If we had children it was...

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Helpful?
Thank Luckyjw70
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your overall visit. We also appreciate the time you have taken to help us clearly see where we have opportunities for improvement throughout our property. Thank you for sharing that you were pleased with the service you received from our staff as well as the location of...

Shenzhen, China
Reviewed 3 weeks ago via mobile

We arrived on New Year's Eve. Niagra was awful on NYE with lots of closed off streets and casino specials. The Sheraton was a nice escape! Several rooms were water damaged so the manager upgraded our room and we only had to wait 15 minutes for the last minute switch. He also gave us buy one get one drink vouchers,...

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Helpful?
Thank StephCaliforniaBound
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for choosing Sheraton At The Falls for your New Year's Eve and for sharing your feedback with us. We are happy to hear that you enjoyed your stay and your upgraded guest room. Thank you for also sharing that we are within walking distance of the Falls and that parking is convenient to the hotel. We hope to...

COTU
Reviewed 3 weeks ago

I can't say enough about this hotel. From the moment we arrived we were treated extremely well. Our room was on the 5th floor and was perfect. We opted for the Green choice so I can't comment on housekeeping but they were very friendly in the hall ways. The location is perfect. Looking forward to returning.

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Helpful?
Thank FredTracie
Ron D, Front Office Manager at Sheraton At The Falls, responded to this review

We are pleased to hear that you were satisfied with your stay and that you received great customer service throughout your entire visit. Thank you for choosing to take part in our Make A Green Choice program! We look forward to your next visit. Thank you.

Toronto, Canada
Reviewed 3 weeks ago

Visited the amazing Sheraton at the Falls again this year for our annual Polar Express Trip from Toronto. Once we check in, our kids just don't want to leave! What can I possibly say? From check-in to check-out, and every moment in between, our stay was perfect. It just feels like home to us. Our children never want to stay...

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Helpful?
Thank MamafromTO
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review. There is nothing more fulfilling than a guest returning time and time again as a result of multiple exceptional stays and great customer service. We could not be happier to hear that our staff continues to make every visit memorable and that our property feels like home for you! Thank you for also sharing...

Liverpool, New York
Reviewed 3 weeks ago

We stayed here for a wedding and this place had a good choice of restaurants within the hotel mall. Free parking and an enclosed walk to the casino. I plan on coming back in the summer to visit Niagara Falls on both the American side and the Canadian side.

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Helpful?
Thank coteconnor
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback! We are very pleased to hear that you enjoyed your stay with us. Thank you for sharing that we have a variety of on-site restuarants and that we now have an enclosed walkway connecting us to the Seneca Niagara Resort & Casino. We look forward to having you stay with us again soon! Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $147 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
48 questions
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South Euclid, Ohio
over a year ago
Chesterfield, Virginia
Mayport
3 months ago

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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose any room, but make sure to refuse to pay the DMF fee. It's voluntary (but they won't tell you that!)”
 of 5 bubbles roccoz18, 10 Jan 2017 | Read review
“The rooms facing toward the falls.”
 of 5 bubbles irfanmirza651, 5 Jan 2017 | Read review
“Ask for Casino facing room for a nightime glow!”
 of 5 bubbles Kuz1105, 3 Jan 2017 | Read review
“Rooms at front of hotel overlooking casino are best views.”
 of 5 bubbles granoscmae, 16 Dec 2016 | Read review
“Family suites are very spacious”
 of 5 bubbles Rodger-Pgh, 14 Dec 2016 | Read review
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