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Hilton Garden Inn Rochester/Pittsford

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Hilton Garden Inn Rochester\/Pittsford
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480 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Sarasota, Florida
Reviewed yesterday NEW

Took my wife on a business trip. The hotel was fantastic. Would book here over and over again. Nice location near Erie Canal. Wooden bridge walkway at rear of hotel and landscaped grounds. Easy access to hotel.

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Helpful?
Thank Dennis E
Canandaigua, New York
Reviewed 3 days ago NEW

I had an excellent overnight recently with my wife. Location is excellent with easy access to 490 and Bushnell's Basin around the corner. Staff at the front desk were among the most polite and welcoming I've ever encountered. Our 3rd floor room was clean, well-appointed (microwave, fridge, Keurig) and quiet. The previous reviewer said it well that A/C units and...

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Helpful?
Thank Hotel_Hank
Fredericksburg, Virginia
Reviewed 5 days ago NEW

Front desk staff and management are very helpful, friendly and polite. They seemed genuinely concerned that my stay exceeded expectations! It did in that the HVAC system in the rooms is extremely quiet -- rare in this hotel category. Also, the doors to the room firmly closed but did not slam-- also rare. Was not awaken at night by air...

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Helpful?
Thank golftravel_11
Mebane, United States
Reviewed 1 week ago

Warm welcome for tired travel group. Efficient check in and friendly staff. Lobby bar was welcoming and open. Rooms were clean and quiet. Breakfast coupon was included. Breakfast was cooked to order - a great way to start the day.

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Thank Robert M
Reviewed 1 week ago

This hotel is perfect for a family stay. The staff is VERY responsive and polite. On our most recent stay and a previous one, we had an issue with the beds. Some, but not all, are of a design that most definitely needs to be replaced - a plywood board sitting on a thin frame, which causes the beds to...

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Helpful?
Thank Tarheel S
Lockport, New York
Reviewed 1 week ago

I would consider spot checking rooms Compliment u r service staff they are great Consider complimentary b fast Nice to have pool to use Food quality good Fun idea to recognize a honors guest Bed was so comfortable

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Thank Q2937YNbethh
Loudonville, United States
Reviewed 1 week ago

Great location and fabulous staff...very accommodating, clean rooms, always helpful; one exception though -- need more handicap parking spaces...the first row of parking spaces can be turned into 3/4 to 100% handicap.

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Thank Cathy B
Reviewed 1 week ago

all went very well from service, to wounderfull people and food was great too. the pool is clean and even the deck around the pool. i found over the last 3 years this hotel is in a safe place outside the city of rochester, not that rochester is unsafe but being next to a major route 490 and rte 96...

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Thank 801stephens
Queensbury, New York
Reviewed 1 week ago

We have family in the area and have stayed here several times. The staff is incredible, the room comfortable, the location convenient. You won't be disappointed! One Thanksgiving Eve the power went out due to a storm and the staff went above and beyond to get us hit coffee, food and cocoa for the snowman-making kids!

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Thank catherine317
Newmarket, Canada
Reviewed 1 week ago

Really great service. standard room was larger than usual. the location of the hotel is perfect, near many malls, plenty of restaurants. great touch having a coffee/tea station in the centre of the lobby.

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Helpful?
Thank 90crystalr

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: $167 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
5 months ago
Dayton, Ohio
7 months ago

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Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
 of 5 bubbles Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
 of 5 bubbles golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
 of 5 bubbles TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
 of 5 bubbles micheleh918, 31 Aug 2016 | Read review
“Our room on the 3rd floor was set up for a person with special needs.”
 of 5 bubbles kerrysU7233ED, 24 Aug 2016 | Read review
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