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All reviewsstayed hereroom was cleanautomatic pancake makeramtrak stationeast greenbushone night staydecent hotelfree breakfastcomfortable staycapital districtthird floornew york citywalmartdeskyankeeshowerheadrefrigerator
We booked here due to a Wedding. The staff was friendly and accommodating. They honored our request for a room fridge and also threw in a microwave. The internet worked well at antiquate speed. Bed and room was comfortable and bathroom was clean. I didn't...More
My son got me a room with a view of the skyline and it did not disappoint. The staff were polite and friendly. I use Oxygen and the staff helped me bring in my suit cases and equipment. They were amazing. The hotel was amazingly...More
April 14 2018
This hotel didn't have a restaurant. The front desk needs to be trained better.I ask the person in the front desk, where is there a place to eat and she told me the restaurant is to the right of the hotel. This...More
Thank Caesar A
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 5 weeks ago
Hello Caesar A,
Thanks for choosing to stay with us, we're glad to have hosted your overnight. I'm pleased to know that you found our room and facilities adequate. On the downside, it's concerning that Front Desk missed to properly handle your concern. The service...More
I stayed here for one night.. When we woke up we wanted to shower the lever that turns the bath to a shower was missing. We called the front desk they said maintenance will check after we leave. When we were leaving we told them...More
Thank Lindsay N
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 26 April 2018
Hello Lindsay N,
Thank you for taking time to leave us a candid review about the Holiday Inn Express East Greenbush(Albany-Skyline), NY. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so...More
I stayed 4 nights in the past month & there has been issues every time!
Checked in 2/27/18 around 8pm( i kinda work 2nd shift) to see a young lady get verbally abused by several people because they overbooked the hotel and these people had...More
2 Thank Steve L
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 18 April 2018
Hi Steve L!
We appreciate your time in detailing and sharing your concerns.
First off, I'm very sorry about the multiple unhonored late check out agreement and housekeeping disturbance that you experienced from your recent stays with us. I also recognize your unpleasant encounters with...More