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Homewood Suites Rochester/Greece

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511 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites Rochester/Greece
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Showing 503: English reviews
Greece, United States
Reviewed 29 April 2016

2 really bad experiences - a) Left headphones and ipod in the room when I checked out, called around noon. We wil get back to you. 3 days later, after multiple calls, messages, etc. No ipod and headphones. No callback, no sorry, just finally someone answered and said we did not find them. very disappointing. Recently no breakfast except toast....

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Helpful?
Thank Ronald B
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time out to fill out a survey. I sincerely apologize for the length of time it took someone to respond back to you, and I will certainly address this issue with the staff. I also apologize for the experience you encountered during breakfast. Please know that we do take your comments and concerns very seriously...

Clemmons, North Carolina
Reviewed 28 April 2016

I HAD been staying at this hotel for many years on my regular trips to Rochester. My most recent stay is my last. Over my last 4 trips (approximately 1 years worth of time) I kept thinking, "it has to get better". But it hasn't. The housekeeping is beyond horrible. 4 straight trips and each time my room has not...

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Helpful?
Thank pbpreston
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

I am so sorry to hear about your experience here at The Homewood Suites. We are working with the housekeeping staff to ensure a high quality of cleanliness in our guests rooms. Your comments are very important to us, and have been verbalized to the appropriate department. I would certainly like to speak with you further in regards to your...

Reviewed 25 April 2016

The hotel was very clean and all the employees were helpful. Great breakfast and evening social food. Would definitely stay here again. Close enough to restaurants to walk, sidewalks around the area made me feel safe and comfortable.

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Helpful?
Thank 826kathiem
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you so much for taking the time out to fill out the survey. I am very pleased to hear that the staff was helpful, and that you enjoyed the breakfast and social hour. We hope to welcome you home again, should your travels bring you back to the Rochester area. Natalie Miller Director of Sales

Reviewed 21 April 2016

Where to begin? How about at the beginning where it foreshadow a terrible experience. Checked in online the day before on the Hilton Honors app. Selected my room and time of arrival, 3 pm. Arrived at 4:30 and was told my room was not ready and it would be 15 minutes. Sat at chair next to desk and waited and...

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Helpful?
Thank pwn17
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

I am truly sorry to hear about your experience here at our hotel. We're working with the entire staff to ensure that issues that you encountered do not happen again. Please accept my apologies, and should your travels bring you back to the Rochester area, I hope that you will consider us. Natalie Miller Director of Sales

Buffalo, New York
Reviewed 18 April 2016

Hotel is going through management changes. Housekeeping needs training. Stayed over a month and everyday the cleaning was different. Some days not even cleaned. Food selection for both breakfast and evening were simple. Same food each week.

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Helpful?
Thank Paula S
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time out to fill out this survey. We are continuously working with the housekeeping staff to ensure the highest standard of cleanliness. We are also trying out different options for our breakfast and dinner to have a different variety of selections. Should your travels bring you back, we hope you will choose our hotel again...

Tampa, Florida
Reviewed 15 April 2016

Don't stay there if you going for business you would not be able to sleep no housekeeping breakfast not good. So noisy at night people smoking drugs. Will you tell the front desk is like they're afraid to approach the people. But when you're staying somewhere for work it is hard to sit there through all of this. Take your...

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Thank 231annettas
Reviewed 11 April 2016

This facility is very new and staff are so wonderful in greeting customers throughout the stay. It is tucked behind freeway 309 and route 104 next to a creek. Quiet and good view over the waterway (stay on the rear side of the hotel to get the view). Room is decent in size and very clean. Good basic variety of...

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Thank Frank P
Latham, New York
Reviewed 5 April 2016

We stayed at this hotel last weekend for 1 night. The carpets in the halls smell like mildew. The room and beds smelled like smoke. The white blanket on one of the beds had yellow stains on it. The ceiling fan was covered with thick dirt and dust. The bathroom door was broken and would not close completely. The bottom...

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Thank SwimMOM12110
South Mountain, Canada
Reviewed 5 April 2016

We were only in town for one night and this hotel was fine for what we needed. The only issue we had was that we found the room quite hot and could not seem to get it cooled down. The breakfast was fine, but we had plans to go out so only had a very small sampling There is a...

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Thank Portera63
Vienna, VA
Reviewed 5 April 2016

This hotel was very clean and comfortable. We stayed in a two queen suite which was perfect for my wife, daughter and I. The suite has a small kitchen complete with refrigerator, stove, utensils, dishes, and microwave. We brought wings and salad in with us and watched a basketball game in the suite part of the room. The breakfast wasn't...

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1Thank MisterMVA

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel featuring 95 studio, one and two-bedroom suites, offers all the comforts of home, from splendid in-room amenities to exquisite hotel services. Each of our suites is large enough for work, study, entertaining and extended stays and includes much more. ... more   less 

Additional Information about Homewood Suites Rochester/Greece

Address: 400 Center Place Dr, Rochester, NY 14615-4013
Region: United States > New York > Finger Lakes > Rochester
Price Range: $134 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Rochester/Greece 3*
Number of rooms: 95
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Also Known As:
Homewood Suites Rochester/Greece Hotel Rochester
Hotel Style:
#2 Family Hotel in Rochester
#2 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Rochester/Greece staff and other travellers.
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Questions? Get answers from Homewood Suites Rochester/Greece staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevator is located in the center of the hotel. A room on the first floor or close to elevator would be great”
 of 5 bubbles Pansey43, 9 Nov 2016 | Read review
“When we checked in on line, we got to choose our own room so we chose one in the corner.”
 of 5 bubbles DMSNYC, 19 Oct 2016 | Read review
“High floor”
 of 5 bubbles daydream11, 28 Sep 2016 | Read review
“ik schat in dat alle kamers hier wel rustig liggen”
 of 5 bubbles JeroenXLphotoW, 27 Sep 2016 | Read review
“Request rooms on a higher floor and away from the elevator.”
 of 5 bubbles GLADSTONEW, 26 Sep 2016 | Read review
5 of 5
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