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BEST WESTERN Rochester Marketplace Inn

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363 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Rochester Marketplace Inn
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Showing 349: English reviews
Toronto, Canada
Reviewed 31 July 2015

This was our second time staying at Best Western. It was a nice stay, the hotel room was comfy and clean. There was a microwave and mini fridge which was cool. We only missed the bacon at breakfast, but the eggs were good. I'd definitely be back if in the area.

Review collected in partnership with Best Western
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Helpful?
Thank Natalie D
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Natalie, I am happy to hear you stayed with us on multiple occasions. I am also happy to hear that you enjoyed a few of our amenities. Hopefully your next trip in you’ll be first in line for some bacon! See you again soon

East Meadow, United States
Reviewed 30 July 2015

Room 107; the bathroom door would not close because the strike plate was not lined up with the latch, the carpet was stained and looked dirty, tub and sink had chips in the porcelain (that at first looked like bugs after seeing the carpet), wallpaper was pealing and bathroom was too small. Side door access only worked every 4th or...

Review collected in partnership with Best Western
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Helpful?
Thank Mark H
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Mark, Thank you for your comments. I apologize you had issues in the room as this is not a norm for us. You’d be pleased to know we are starting renovations late October and would like to show you the changes we are making the next time you are in the Rochester area. Should you need anything please feel...

Pottstown, United States
Reviewed 29 July 2015

The employees at this hotel were professional, courteous and friendly. They anticipated our problems before we had them. They didn't make a situation at the hotel our problem. They made our stay awesome!

Review collected in partnership with Best Western
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Helpful?
Thank Charles A
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Charles, thank you for choosing our property for your lodging needs. I am ecstatic to hear you enjoyed your stay. I will be sure to notify the staff on the awesome job they’ve been doing. Hope to see you again next time you’re in the area

Syracuse, New York
Reviewed 27 July 2015

This is a solid hotel. Nothing fancy about it, but as we needed a place for just one night, this was perfect. The front desk guy was great, even offering us vouchers for a free buffet at the neighboring hotel. We didn't need those so can't comment on that, but still it was a nice offer. We also didn't stay...

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Helpful?
Thank skrapd
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Valued Guest, Thank you so much for the nice comments about our property, I am glad to hear that you enjoyed your time. I will be more then happy to share your kind words with the staff and housekeeping team. Thank you for choosing the Best Western and we all look forward to seeing you again soon!

potsdam, United States
Reviewed 15 July 2015

stayed 1 night while attending concert in Canandaigua.room was clean and fridge and microwave was nice to have.bed and pillows were extremely comfortable.only minor complaint was bathroom sink was not in the bathroom but outside the bathroom door.kind of awkward.breakfast was good with the usual cold items along with eggs.sausage.waffles.overall would stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank Charles G
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Charles, Thank you so much for taking the time to share with us your thought on your stay. I am happy to hear that you enjoyed the breakfast and the very comfortable beds and pillows. I hope you enjoyed your time at the concert. Thank you for choosing the Best Western we look forward to seeing you the next time...

Rochester, United States
Reviewed 10 July 2015

Everyone was very professional and very helpful. the room was clean, the beds were a little too firm for my taste. Breakfast was well presented, tasty and filling. Very nice accommodations. I would recommend this to anyone and would stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank John S
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

John, Thank you so much for your kind words about your stay with us, I am happy to hear that we met and exceeded your expectations. I will be happy to share your feedback with the team, we all look forward to seeing you the next time you are in Rochester. Thank you for choosing the Best Western

Kokomo
Reviewed 3 July 2015

After driving for over eight hours it was nice to find a clean, safe reasonable place to stay. We were offered a complimentary dinner, as well as a complimentary HOT breakfast (more than donuts and coffee). The place was quiet, comfortable and conveniently located to us. Check-out was uneventful and quick. The clerk was helpful when asked about local dining....

Review collected in partnership with Best Western
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Helpful?
Thank John S
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

John, Thank you so much for the kind words about our hotel, we are happy to hear that you enjoyed your stay and would revisit us the next time you are in the area, I will be more then happy to share your kind feedback with the team, thank you so much for choosing the Best Western!

Reviewed 2 July 2015

Stayed 3 nights due to business in Rochester. The room is comfortable and comes with free wifi. The staffs are helpful. The complimentary breakfast is quite nice as well. Definitely will stay here again.

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Helpful?
1Thank mamazia
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you so much for taking the time out of your day to share with us about your stay. I am happy to hear that you enjoyed your time and the company of the staff. I know we are all looking forward to your next stay with us. Thank you for choosing the Best Western

Rome, United States
Reviewed 29 June 2015

Thank you for the pleasant stay at your hotel. Clean fully stocked room, full complimentary breakfast, and the added extra's that just make you stand out. EX: goody bag at check in, free cookies, DVD player in room, lap desk, etc... Definitely will stay again!

Review collected in partnership with Best Western
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Helpful?
1Thank Bonnie W
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Bonnie, Thank you so much for you kind words, I will be happy to share with the team that we exceeded your expectations. I am glad you enjoyed your time with us and we all look forward to seeing you again the next time you are in the area! Have a wonderful day

Toronto, Canada
Reviewed 26 June 2015

Stayed overnight due to business in Rochester. Very comfortable room. The old style with the sink outside the washroom makes for a cramped toilet/tub room. Internet worked well. Comfy bed. No outside noise (It was a weekday). The comp meal was soso but the drink was welcome. I'll stay again.

Review collected in partnership with Best Western
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Helpful?
1Thank Ken M
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Ken, Thank you so much for taking the time out of your day to share your enjoyable time with us. I am happy to hear that we met all your expectations and we all look forward to seeing you the next time you are in the area. Thank you for choosing the Best Western!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Region: United States > New York > Finger Lakes > Rochester
Price Range: $105 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com and Best Western so you can book your BEST WESTERN Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#2 Best Value Hotel in Rochester
#7 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rochester Marketplace Inn staff and other travellers.
2 questions
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Chicago, Illinois
Maryland
over a year ago

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Questions? Get answers from BEST WESTERN Rochester Marketplace Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not require you to use old locked side doors.”
 of 5 bubbles travelingrm, 30 Sep 2016 | Read review
“We were in the back on the third floor and had no problem with noise.”
 of 5 bubbles pennypit, 4 Sep 2016 | Read review
“Don't settle for the first floor.”
 of 5 bubbles Adirondacker1, 20 Aug 2016 | Read review
“if you can, please avoid staying in this hotel;”
 of 5 bubbles Avaantida, 8 May 2016 | Read review
“Rooms on the first floor are of course more desirable.”
 of 5 bubbles Parrotheadjoe, 9 Sep 2015 | Read review
5 of 5