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Hilton Garden Inn Rochester Downtown

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Traveller (41)
Room & Suite (40)
Storyboard
Ratings and reviews
Certificate of Excellence
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor1%
  • Terrible2%
Travellers talk about
“stone street”(7 reviews)
“parking garage”(24 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
Featuring an impressive lobby, a central arboretum and an enclosed glass atrium from basement to ceiling, the beautiful Hilton Garden Inn Rochester Downtown hotel boasts a prime location in the heart of downtown Rochester, NY. We are just a short walk from the Rochester Riverside...
Offers from Hilton Garden Inn Rochester Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Location and contact
155 E Main St, Rochester, NY 14604-1605
Hotel website
6.6 km to Greater Rochester International Airport
45 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)
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526 results
Traveller rating
348
124
37
6
11
Traveller type
Time of year
LanguageEnglish
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348
124
37
6
11
Show reviews that mention
All reviewsstone streetparking garageconvention centerfront deskdinosaur bbqgreat hotelblue cross arenastrong museumroom was clean and comfortablewalking distancewould definitely stay here againcomfortable staylobby areamini fridgebusiness tripeastman school of musicroom was large
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1 - 5 of 526 reviews
Reviewed 1 week ago

Suggestion to find another cab company. I traveled with my daughter (3 years old) and my nephew (8 years old) we picked this hotel to take advantage of the shuttle to the Strong Museum, Frontier Field and the Seneca Park Zoo. When we arrived --...More

Thank 315Popcorn
Hotel's Favourite
Reviewed 25 May 2018

Was in town for a college graduation. Our family chose HGI downtown because we could easily drive to campus and also enjoy the many eateries of downtown. Great accommodation and the service and hospitality was terrific.More

Review collected in partnership with Hilton Garden Inn
Thank Ron L
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 5 June 2018

Hello Ron L, Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to...More

Reviewed 1 week ago

This hotel was located downtown Rochester. It was near a construction site, so it took us a couple of minutes to figure out how to get to the parking garage that the hotel provides. Once we figured that out the hotel stay was as close...More

Thank Paul D
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 6 days ago

Hello Paul D, Thank you so much for taking the time to review our property! I am very glad you enjoyed your stay, and that you found the accommodations great. I will be sure to pass along your kind words to the staff. We look...More

Reviewed 2 weeks ago

The hotel is probably lovely in winter, but we had temps over 95 each day of our stay. The air conditioning in our suite was faulty and the hallways are not air conditioned at all! We were extremely uncomfortable.More

Review collected in partnership with Hilton Garden Inn
Thank Deborah G
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 1 week ago

Hello Deborah G, Thank you so much for taking the time to review our property. I am sorry to hear that your stay was not pleasant. I want to assure you that this is not the norm for our property. I hope you give us...More

Reviewed 2 weeks ago

We pass a night at this hotel during our road trip. It is well located in downtown. The room were clean and nice. The parking is free and the staff was wery helpfull. It is a good place To stay. We recommand it.More

Review collected in partnership with Hilton Garden Inn
1  Thank Boutinguylaine
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago

Hello Boutinguylaine, Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to them,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$169 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (41)
Room & Suite (40)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ManalSQ
17 January 2018|
Answer
Response from Peter I | Reviewed this property |
That I cannot accurately answer as I was at a conference and had no time to entertain use of the pool. Sorry
0
Votes
wxjeff
31 December 2017|
AnswerShow all 3 answers
Response from Sincgars |
Yes yes yes I walked/ran to the YMCA every day. And had box seats at events in the main hall. I walked to all events (wearing a suit). I loved the area. So much history. Jeff
1
Vote
Kita_Marz
19 December 2017|
Answer
Response from HGIDOS | Property representative |
Hello Kita, Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and... More
0
Votes
Room Tips
"Hard to say with the construction across the street."
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"206 faces a wall."
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"3rd floor odd numbers face the street even numbers face the atrium"
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"My best tip would be not to stay here."
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