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Holiday Inn Express Rochester - University Area

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Holiday Inn Express Rochester - University Area
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33 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Newburgh,, New York, United States
Reviewed 28 July 2016

Arrived late in the night and the room i booked was not available. However Mary at the front desk was awesome and apologized. Mary made every effort to get me situated and went out of her way to make up for the misunderstanding. The hotel is clean and the staff is super polite and helpful. I plan on staying there...

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Helpful?
Thank Maxine H
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Maxine H, Thank you so much for your review and for taking the time to acknowledge Mary, she is a great asset for our hotel. Our staff staff takes great pride in going above and beyond for our guests, it is something we enjoy in doing it. We hope you will visit us again soon. Best Regards, Fernando

OH
Reviewed 23 July 2016 via mobile

Clean and quiet stay! The rooms a were nice and updated. Our family was traveling to Boston and this hotel was not far off of 90. We enjoyed the free breakfast in the morning. There are quite a few restaurants nearby. We would stay here again if we are passing through.

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Thank OPELorain
Lancaster, New York
Reviewed 18 July 2016

Booked this hotel somewhat last minute for a soccer tournament. Happy with hotel, staff was nice. Hotel was full with families for soccer and baseball tournaments. Breakfast was busy, but for the most part not too bad. Some kids decided to fool around and get the elevator stuck Sat evening, causing fire dept. to come and had to take the...

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1Thank sheilaransbottom
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Sheilaransbottom, Thank you so much for your review. We are glad to hear that you enjoyed you stay with us. We appreciate your understanding about the elevator being stuck and your recommendation to your friends and other families coming to Rochester. Best Regards, Fernando

West Chester, Ohio
Reviewed 6 July 2016

We were very happy with our stay here. When we are choosing a Holiday Inn Express, we are not expecting a Full Service Luxury property. I sometimes feel that hotel guests set unreasonable expectations for they are booking. The Hotel Lobby was very bright, cheerful, and modern. The Front Desk staff could have not been nicer. The breakfast provided was...

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Helpful?
Thank Rick C
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Rick C. Thank you so much for you feedback. I am very happy to see that we met your expectations. . A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Fernando

Reviewed 28 June 2016

My fiance & I stayed here for 3 nights while visiting the area to see family. We had a king size bed and the room was clean. The continental breakfast was great for us to grab something quick before heading out for the day. We were originally going to spend our last night at a family member's house but decided...

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Helpful?
1Thank Jalisa B
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Jalisa B, Thank you so much for your review, we are very happy to see you were so comfortable with us and decide to stay one extra night. To provide a memorable guest experience is something our staff takes great pride in, so we really value your feedback. We hope to see you again next time you are in...

Reviewed 7 June 2016

We are rarely disappointed when staying at the Holiday Inn Express. Therefore, when we had a bad experience in Rochester, NY, I was surprised and disappointed. I choose this hotel because it promised a shuttle to the airport, as my daughter had an early flight in the morning. We had just driven almost 12 hours to get there due to...

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Helpful?
1Thank Connie C
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Connie C. Thank you so much for your review and I apologize for not exceeding your expectations during your recent stay. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can...

Virginia Beach
Reviewed 28 May 2016

Stayed here while my granddaughter was making her entrance into the world at Strong Hospital. This hotel is literally 5 minutes from the hospital. I found out this hotel was just renovated from a previous brand but everything was great. The manager Fernando took great care of us and made sure we got the best possible rate. There was a...

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Helpful?
Thank BeachTraveler1025
VisionsGM, Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear BeachTraveler1025, Thank you so much for writing us such a kind review, we are a very happy we were able to meet your expectations during your stay, trying to making it as much enjoyable as possible. It is something that our team takes great pride in. We are all sending our regards to your granddaughter as well. Best Regards,...

Penn Yan, New York
Reviewed 21 May 2016 via mobile

We stayed at the Holiday Inn Express while our daughter was in delivery at URMC Strong Hospital. The rooms were clean and comfortable. The pool was a welcome plus and the complimentary breakfast was delicious - complete with a fresh pancake machine! Best of all were the very pleasant staff, from Fernando to Edie at the front desk! Edie made...

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1Thank mardev
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear mardev, First of all, congratulations to you and your family! Also, thank you so much for your nice feedback and kindly words towards our staff and our hotel. We take a huge pride to ensure our guests have an enjoyable and memorable experience. I couldn't be happier to see we were able to achieve these goals during your stay....

Mississauga, Canada
Reviewed 25 April 2016

This hotel has everything you need: Great spacious clean room, hot breakfast, indoor pool, reasonable prices, great restaurants around it, you don't need a car. Renting movie's DVD for free from the reception, computers in the lobby, free Wi-Fi in the room, nothing is wrong, you just ask for what you need and it will be provided for you. Eddie...

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Helpful?
Thank VivianeSafwat
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear VivianeSafwat, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Fernando

Newmarket, New Hampshire
Reviewed 18 April 2016

This was our 17th night on this trip staying in an ihg property and we found it below average compared to other ihg properties. No one at the front desk when we arrived around 3 pm. We had to call out a few times to get someone to check us in. The rooms are small and very cramped and awkward...

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Helpful?
Thank maryo498
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear maryo498, Thank you very much for taking time to share your valuable feedback and want to sincerely apologize on the lack of great service we normally offer. We will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Located just 4 miles from the airport and less than a mile from University of Rochester, Monroe Community College, Strong Memorial Hospital and the Erie Canal. Local corporations include Xerox, Kodak, Bausch & Lomb, and Harris RF. Hockey, lacrosse, and soccer games played at nearby ESL Sports Center, Rhino Stadium, Frontier Field or Blue Cross Arena. ... more   less 

Additional Information about Holiday Inn Express Rochester - University Area

Address: 717 E Henrietta Rd, Rochester, NY 14623-1405 (Formerly La Quinta Inn & Suites Rochester South)
Region: United States > New York > Finger Lakes > Rochester
Price Range: $155 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Rochester - University Area 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Hampton Inn Rochester
Rochester Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Rochester - University Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Rochester - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if it's by the ice machine. Good if you require ice constantly, noisy if you don't.”
enewellz, 12 Mar 2017 | Read review
“Rooms closer to the elevators may hear more noise.”
V8948UVkarenc, 9 Oct 2016 | Read review
“Interstate on back side of hotel. Had no problem with the noise but I would request front side of hotel if sensitive to noise.”
HikingisHeaven, 16 Aug 2016 | Read review
“Choose a different hotel”
Countykat, 8 Aug 2016 | Read review
“Easy access to anywhere you need to get to.”
857maxineh, 28 Jul 2016 | Read review
5 of 5