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Hyatt Regency Rochester

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Hyatt Regency Rochester
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889 Reviews from our TripAdvisor Community

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Bronxville, United States
Reviewed 2 days ago NEW

The renovation has closed the lobby and most of the services. You enter in through the garage into the sales and catering office--no lobby at all. The guest rooms are really horrible--so old and felt like everything was dirty. I could hear every word from the family in the room next to mine. They had two small kids who were...

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Helpful?
Thank Arleen T
Spartanburg, South Carolina
Reviewed 1 week ago

Took my daughter to audition for study at Eastman Music School. The school website recommended the Hyatt. The hotel is literally torn apart, with entrance through a narrow, makeshift, wooden staircase. No lobby, no restaurant, a very paired back food service. The room I had (613) was old and furniture was dented and scratched. I would have been a bit...

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Helpful?
Thank Anesthetist55
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Anesthetist55, Thank you for taking the time to tell us about your most recent experience. We appreciate the feedback. We appreciate your patience as we go through our hotel transformation. We are continuing to provide our guests with excellent service even with construction going on around us. While our lobby area is being transformed, we have set up a...

Ann Arbor, Michigan
Reviewed 1 week ago via mobile

We loved Lori and Nichole in the restaurant were awesome, friendly and excellent service, they made our stay special!! We would recommend this restaurant and hotel to anyone. The breakfast buffet is excellent - pastries and bacon!!! Yum!!

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Helpful?
Thank Jennifer M
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Jennifer M, Thank you so much for the five star review of the Hyatt Regency Rochester. We are so happy to hear that you enjoyed your stay with us and the service that Lori and Nicole provided you. We appreciate you giving recognition to Nicole and Lori for their awesome, friendly and excellent service. They are two of the...

Milford, Massachusetts
Reviewed 1 week ago

On their website they don't mention that the hotel is under construction, which was kind of a let down when I showed up and there were no clear signs on how to get to the front desk. Also I could hear the construction being done from my room all through the night which sucked. I expected more from the Hyatt.

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Thank Andrew K
Reviewed 1 week ago

I have stayed here before and it was a very good hotel, now with the renovations it is a war zone to be avoided. And there was construction noise all night, i could not sleep. I feel bad for the staff that was great.

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Helpful?
Thank arielr902
Buffalo
Reviewed 1 week ago

If it wasn't so far from home to my annual company gala I wouldn't stay here ever. I was really disappointed with the service. The front desk lady was mean to me and my date. I definitely will not stay here ever

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Helpful?
Thank klrserrano
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello klrserrano, Thank you for taking the time to tell us about your experience. Your satisfaction is of the utmost importance to us. We want you to feel comfortable and enjoy your stay. The staff is here to assist in any way that they can and provide you with a warm and welcoming environment. I appreciate you bringing this to...

Buffalo, New York
Reviewed 1 week ago

I don't know if my company would ever think about going here again. I would hope it was only because construction was going on, but the furniture and rooms were such poor quality. It felt so dirty and gross. A couple staff members were super rude. Last time I was here 2 years ago I was more than happy with...

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Thank gg665
Reviewed 1 week ago

Hotel is under construction. Temporary restaurant is terrible. Dinner and Breakfast is poor and not on fair price. Expecially what I hate is that the bill arrived earlier than my coffee during the breakfast. What is good is the Main Desk & Staff, The pool's size (I found few things inside the water ... but next day water was replaced)...

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Helpful?
Thank Péter M
Reviewed 1 week ago

From the moment the shuttle picked me up from the airport, my party was notified of the excitement of construction. The driver assisted us into the hotel, made sure we arrived at the check-in and explained the upcoming improvements not only in structure, but for the good of the community. Anyone who has survived major construction would have appreciated the...

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Helpful?
Thank Donna B
Staten Island, New York
Reviewed 2 weeks ago

Major construction , never told about until arrival. no compensation at all. food and bar service in a make shift room. Ask for a cup of coffee and charge $5. no consideration of the hotel condition during construction.

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Thank vdc226

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: $166 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views are nice”
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“High floor facing west.”
 of 5 bubbles 226raym, 1 Dec 2016 | Read review
“The higher up the better”
 of 5 bubbles V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
 of 5 bubbles HeidiD327, 4 Nov 2016 | Read review
“High floors have great views of the river!”
 of 5 bubbles rjbhutch, 26 Oct 2016 | Read review
5 of 5