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Radisson Hotel Rochester Riverside

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Radisson Hotel Rochester Riverside
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1,400 Reviews from our TripAdvisor Community

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Showing 1,390: English reviews
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Reviewed yesterday NEWvia mobile

The property itself is pretty standard, clean and comfortable. The difference is the outstanding friendliness and customer service of the staff. Night security Jose, and Ahmet in guest services were life savers! Those two went far above and beyond to help and make sure that we had a great weekend. We'll definitely be back!

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Helpful?
Thank Sean T
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016 via mobile

My boyfriend and I stayed for two nights. We traveled for a wedding and the stay for their hotel was too pricey. I was searching for something more affordable and came across this hotel. We enjoyed the stay, and staff we're super friendly!

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Thank Jennifer N
About Hotel's Favourite Review
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

We are so pleased that you were able to have a fantastic experience with us at an affordable stay. Further, it really makes our day to hear your positive feedback regarding our wonderful desk team! We hope to see you again when your travels bring you back to the area!

Bath, New York
Reviewed 1 week ago

Review collected in partnership with Radisson Hotels
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Thank ShadraB
A place, United States
Reviewed 1 week ago

Review collected in partnership with Radisson Hotels
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Thank saravD9656RJ
Ephrata, Pennsylvania
Reviewed 1 week ago via mobile

Stayed here for one night on college visit. The staff could not have been more friendly or helpful. Room was excellent. The only negatives we encountered were the overpriced restaurant, and the parking garage; which was cramped, difficult to navigate, and hard to get out of.

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Thank David C
Reviewed 1 week ago via mobile

This place hasn't been renovated and it's not very clean. It's super large and the view of the city is perfect since you are in the heart of town but the stain carpets, dated furnishings are not worth the $139 per night rate, without free breakfast.

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Thank Justice R
Management response:

We apologize you were not satisfied with the condition of the hotel during your stay. Renovations have started, and we are very excited to continue them in the future. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

new york, United States
Reviewed 2 weeks ago

Review collected in partnership with Radisson Hotels
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Thank 439subhat
Brooklyn, New York
Reviewed 2 weeks ago via mobile

I recently visited the Radisson hotel in Rochester, NY for a conference. The accomodations were average, and while this was not a 4 or 5 star establishment, there were a few points to highlight: • Hotel was a approx 15 minute drive from ROC airport • There is free airport shuttle service that runs every 30 mins to and from...

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Thank Sacha V
Birmingham, United States
Reviewed 2 weeks ago

My room was supposed to be an executive club level room. The room was dirty and full of dust. The furniture was torn and in poor condition. The hotel and rooms are dated. Their was no beer or wine or evening hor derves in the executive lounge. The staff was friendly and attentive, but they could not make up for...

Review collected in partnership with Radisson Hotels
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Helpful?
Thank 132francoisb
Management response:

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to the Radisson Hotel Standards. We apologize that your experience wasn't enjoyable, and we certainly hope you will give...

Georgia
Reviewed 2 weeks ago

We checked in without any problems. The staff was informative and very helpful. Our rooms were clean and the bedding appeared to be fresh. This is not an area to be walking around sight seeing. We checked out at 5am and found the night auditor Chelse to be a ray of positive energy . The hotel itself was fine..the location...

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Helpful?
Thank Tee J

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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Legends Bar and Grille
Legends Bar and Grille
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 

Additional Information about Radisson Hotel Rochester Riverside

Address: 120 E Main St, Rochester, NY 14604-1699
Region: United States > New York > Finger Lakes > Rochester
Price Range: $152 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Reservation Options:
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#12 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Hotel Rochester Riverside staff and other travellers.
7 questions
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Questions? Get answers from Radisson Hotel Rochester Riverside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“A room in any other hotel would be better than here”
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AROE77, 31 Mar 2017 | Read review
“Look elsewhere”
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  • Surface of desk
302jimp, 28 Mar 2017 | Read review
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5 of 5