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The Saratoga Hilton

PricelineUS$129*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$149*
US$129*
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US$149*
US$149*
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The Saratoga Hilton
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1,200 Reviews from our TripAdvisor Community

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Showing 1,194: English reviews
Reviewed 2 September 2015

My stay was just average here. I think the quality of this Hilton is not up to par of the Hilton Standards. I did not have a bad experience per say, but the room was outdated (lacked outlets, the a/c/heating unit was huge and loud, furniture was not nice.) It is the little things that add up. I am unsure...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Katrina S
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Karina S. for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us...

Yarmouth, Maine
Reviewed 31 August 2015

So I was so glad to have booked this room at the Hilton for Travers weekend much earlier this year, well before American Pharoah was announced to race. Then I had the "uh oh - gulp!" feeling with a (Seattle) slew of poor reviews leading up to the trip. Maybe they were rogue reviews by someone who really needed a...

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Helpful?
5Thank MRCowner
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you MRCowner for taking the time to tell us of your experience. I am delighted that you enjoyed your stay with us and you felt the staff was accommodating and courteous. Travers week is certainly an exciting time for Saratoga. We work hard to ensure our guest have a pleasant experience. I will be sure to share your comments...

Albany, New York
Reviewed 31 August 2015

Most fantastic hotel in town.We heard many people complaining about their hotels this weekend at the racetrack and we said you should have stayed at the Saratoga Hilton. We expected it to be busy at the hotel,and it was, but it didn't slow down the great service from bell hop, front desk(Brittany) , housekeeping, maintenance (Cory), even limo service (...

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Helpful?
4Thank jco6
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you jco6 for taking the time to tell us of your experience. We are delighted that you had a great weekend at our hotel. We really enjoy when our find out how nice Saratoga really is. It's nice to hear that you found the hotel clean and that our staff was friendly. These are important factors when choosing a...

Boston, Massachusetts
Reviewed 31 August 2015

No minifridge or microwave, not even a wet bar. I requested them when I purchased 1wk prior on hotels.com- registration lady replied, " I don't see any requests and even if I did, we ran out of fridges at 3pm". Beds were described as "2dbls, capacity of 4 people" but they are really too small for 2 people even though...

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Helpful?
Thank serenescene1818
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear serenescene1818, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise coming from the A/C unit, and the paper thin walls. Your comments have helped us to improve our guest experience. We hope you will consider staying...

Boston, MA
Reviewed 31 August 2015

My friends and I stay here every year for the races in Saratoga. Every year we're welcomed back with great service. The location is fantastic, walking distance to all downtown Saratoga has to offer. The staff arranges rides to the race track. The rooms are clean. A special thank you to general manager Shawn Goodway and his friendly crew -...

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Helpful?
3Thank NewsladyBoston
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear NewsladyBoston, Thank you for the great review. I'm glad you enjoyed your stay. Please come back and see us again.

Allentown, Pennsylvania
Reviewed 30 August 2015

Rooms were clean but I was surprised there was no mini fridge in room; bed was uncomfortable due to dip in center. Hotel is right on the main street & many restaurants/shops within walking distance. Restaurant staff & breakfast was best part of the stay. Hotel did not have any brochure center of other attractions in area.

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Helpful?
1Thank M A
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear MA, Thanks for your note, I apologize for failing to meet your expectations. Just to let you know, we do have mini fridges available on request, just not in the rooms at this point. I am surprised by the comment on the bed, we had all new mattresses install this past March. Thanks again for letting us know.

New York City, New York
Reviewed 28 August 2015

We have been staying at Hilton hotels for many years. This hotel does not deserve the Hilton name. The room is badly appointed with old furniture. The bathroom is small and befits more a roadside cheap motel than a Hilton. The air conditioner is appalling; a window gigantic unit which looks from the 1940's and make the noise of a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Msudit
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Msudit, Thank you for taking the time to tell us of your experience. I apologize that you felt your stay was not good and the rooms were out dated. We work hard to ensure all our guest have a wonderful stay with us. If there is additional feedback you would like to provide I can be reached at the...

Reviewed 28 August 2015 via mobile

Horrible customer service! Very over priced. Will never visit here again.Staff was very un helpful for the amount I paid for my room. Not what I had expected. Don't waste your money here. Everyone including the manager could use some training in customer service.

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Helpful?
Thank Jamie R
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Jamie R, Thank you for taking the time to tell us of your experience. I apologize that you felt your stay was not very good and was overpriced. We work hard to ensure all our guest have a wonderful stay with us. If there is additional feedback you would like to provide I can be reached at the hotel's...

lexington, United States
Reviewed 27 August 2015

We stayed at the Hilton Saratoga during the Saratoga race meet. It was a great location, close to town center and the service was excellent. The rooms were clean and spacious. Enjoyed our stay very much. We will likely stay at this hotel again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank Greg L
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Greg L for taking the time to tell us of your experience. We are delighted that you had a great stay at our hotel. It's nice to hear that you found the hotel clean and that our staff gave excellent service. These are important factors when choosing a hotel. We appreciate your kind words and hope to see...

Reviewed 26 August 2015 via mobile

Awful customer service. Totally mistreated by management. I would never stay here. They refuse to correct their mistake. Do not ever reserve a block of rooms. They will tell you if the rooms don't book then they cancel but really they will steal your money when you least expect it.

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Helpful?
Thank Lisa W
AStowe, Manager at The Saratoga Hilton, responded to this review

Lisa W, Thank you for taking the time to post your review on Trip Advisor. I sincerely apologize for your less than satisfactory experience during your last visit with us. Please know that we do value your feedback and take it very seriously. Sincerely,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 

Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866-2209
Region: United States > New York > Saratoga Springs
Price Range: $207 - $688 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Travelocity, Hotels.com, Orbitz, Hotwire, Booking.com, Priceline, Cancelon, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your The Saratoga Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton
Hotel Style:
#10 Business Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Saratoga Hilton staff and other travellers.
4 questions
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Questions? Get answers from The Saratoga Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors away from elevators seems to be best”
373valm, 17 May 2017 | Read review
“Some of the second floor rooms have a shared balcony overlooking the main drag.”
marjoriev358, 16 May 2017 | Read review
“Go to another hotel”
623MichaelP, 7 Apr 2017 | Read review
“Don't be afraid to ask for particulars. They are very accommodating!”
Lovethefoodandwine, 5 Apr 2017 | Read review
“Right now avoid the 4th of 5th floor. Its hot up there.”
W3110PLscotts, 27 Feb 2017 | Read review
5 of 5
Priceline
US$129* /night
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Expedia.comUS$149
Hilton.comUS$149
Hotels.comUS$149
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Prices are for 1 room, 2 adults
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