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Holiday Inn Express & Suites Saugerties - Hudson Valley

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2777 Route 32, Saugerties, NY 12477-5104
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Traveller (8)
Room & Suite (31)
Dining (15)

About

#4 of 8 hotels in Saugerties
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Wifi
Indoor pool
Breakfast available
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
33Reviews0Q+A5Room tips
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Jazz Gumbo wrote a review Oct 2022
London, United Kingdom744 contributions356 helpful votes
A stop over rather than place we'd normally choose to stay but the hotel itself is clean, comfortable & spacious rooms & very well run, nice breakfast too. All is all a reasonable hotel with nice views at the rear too. Approx 5/10 mins by car to town centre. Close to a couple of restaurants nearby but by car. Garage is also nearby which is handy for refuelling.
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Date of stay: October 2022
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TangoNY wrote a review Sep 2022
Queens, New York314 contributions34 helpful votes
+1
Dry clean and contemporary hotel. A typical look, just like many others. I stayed here for business in the end of September. When I asked for any toiletries, they did not have any. No complimentary spring water either. The rooms were clean though. It felt as if this hotel was just built.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Ring your own tooth paste as they don’t have any complimentary stuff here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Saugerties - Hudson Valley
Responded 15 Oct 2022
Hi TangoNY, Thank you for your stay and for taking the time to leave us feedback. We appreciate you choosing our IHG hotels. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the issues you encountered during your stay. I have alerted the hotel management about your comments, and I trust that the actions to be taken will make your next travel with us better than the last. Your business with IHG is appreciated. I hope you stay with us again! Many Thanks, Roshelle D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasmin G wrote a review Jun 2022
Quebec City, Canada157 contributions88 helpful votes
We stayed at this hotel for one night. The room was clean, large enough, the pool was a little cold but really appreciated and the overhaul site relatively quiet. There is a gas station with a convenient store just around the corner. A very good choice if you are in the city.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gabrielle B wrote a review May 2022
1 contribution
My daughter has covid and the hotel refused to refund our room; we did not want to cancel but our daughter tested positive today. They told us they would rather we come with Covid rather than cancel our room and refund us.
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Date of stay: May 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Saugerties - Hudson Valley
Responded 10 Jun 2022
Hello nikkigK5512QR, Thank you for taking the time to leave us feedback. We're determined to make your experience pleasant, and I am sorry to learn about the issues encountered with your reservation. I have shared your comments with the hotel management, and I trust that their capacity to look into this. I have also sent you a private message regarding your experience. I'm looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annie S wrote a review Jan 2022
New York, New York, United States36 contributions48 helpful votes
New and clean property, the room was well-appointed and surprised to see a microwave in our room which is a plus. Less than 30mins to hunter mountain. Check in and check out was a breeze. The breakfast is a bit lacking and also water pressure in the bathroom (we stayed on the 4th floor) needs some improvement.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steg0176 wrote a review Jan 2022
16 contributions9 helpful votes
We stayed here because we were skiing for the weekend. The hotel advertised that they had an indoor heated pool. There was a pool, but it was not heated, and not warm. After skiing all day we were looking forward to going into a warm pool, we spent $250 on the room. That seems high, considering the lack of amenities.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Saugerties - Hudson Valley
Responded 5 Feb 2022
Hi Steg0176, Thanks for your review and for choosing to stay with us. Our goal is to consistently provide superior service and accommodations, and your comments are very important to us. I am sorry to hear you were not fully satisfied with the price you paid. I have shared your comments with hotel management about the impact this had on your visit. I know they appreciate your sharing your experience and am confident they will take steps to improve guests' satisfaction. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Layyylah wrote a review Oct 2021
New York74 contributions68 helpful votes
We attended a wedding that was held at the Saugerties Steamboat Factory from Sept 30 to Oct 2nd. The hotel was fairly new, very clean and while service could have been better, it was sufficient. Like so many businesses there appeared to be a lack of staff available to assist. They didn't have the extra pillows in my room that I'd asked for when I reserved online; they didn't respond to my email; when we got there there was no one to help with the cart and my husband was injured so he had to do it with difficulty. But, the check-in desk clerk brought the pillows to the room. Whenever we needed anything they were accommodating. They gave us the name of a local eatery, Miss Lucy's Kitchen, in Saugerties. Next day, we went to Woodstock for a walk around the town I hadn't been to in years. The beds were comfortable. The only thing is that the room would not warm up and it was cold at night. I slept with my winter coat on. Others have made this comment. They pre- set the maximum room temp at 75 but the room itself wasn't 75 and it was cold and windy outside. The TV guide doesn't work so we didn't know what we were watching. We had to scroll through the channels. But, we didn't really care, the room was spacious. They could have left a couple of luggage stands so we didn't have to leave our luggage on the ground. The room wasn't cleaned at all and it being during COVID we weren't surprised - they just should have told us because we would have taken the garbage out... Nice place but masks were not required indoors and they should have been for everyone's protection... The breakfast was better than some we've been to during COVID... tip - switch the pancake maker to a waffle iron...
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Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark G wrote a review Aug 2021
New York30 contributions14 helpful votes
This place is terrible. The room was okay so two stars for that. Everything else was a zero. The kid working the desk at night was nowhere to be found two times I needed them. One time he sitting in the lobby reading. It’s not obvious that he works here. I just thought has was a guest. The second time after looking around for many minutes, when I went out to my car, I found him hanging with his friends in the parking lot. The kicker was breakfast. I arrived at 9:30 AM for a breakfast that was to close at 10. The pancakes were gone. The bacon and eggs were gone. The pastries were gone. You get the idea. So I speak to the woman behind the front desk. I ask if I can get a voucher for a nearby breakfast place. She tells me that she has to call management. I said when. She says they are not here. I say but I want to eat breakfast now. I walk away because I’m not getting anywhere. I decide to get my coffee which by the way I was pretty good and then she comes over to me it says there are bacon and eggs. So the quarters of bacon and eggs are gone but she thought that is biscuit which was called and look like something else McDonald’s dystopian nightmare was bacon and eggs. I will get the picture speaks for itself. This looks like a nice property and I thought that Holiday Inn express was trying to compete with Hampton Inn price and features. Fail! Back to the chain of hotels. Summary Dash decent room, disappearing front desk clerk at night, useless front desk clerk during the day, absence of any authority at the front desk to deal with even a simple issue, management not available, breakfast almost completely wiped out at 9:30 when it was supposed to end at 10. Simply nobody helpful. Find anywhere else. There were several hotels right here including Howard Johnsons and others. Just skip this one.
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Date of stay: August 2021Trip type: Travelled solo
Room Tip: Avoid any time. Just don’t stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Saugerties - Hudson Valley
Responded 27 Dec 2021
Dear Mark G, thank you for choosing our hotel and for sharing your experience with me. I would like to apologize for any inconvenience caused by the service of our staff and our breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dug wrote a review Jul 2021
1 contribution1 helpful vote
Stayed at Hotel on 2 different occasions in July 2021. Rooms were clean and comfortable. Staff was pleasant. Problem was that they advertised hot pancakes for breakfast but the pancake cooking appliance was not working with a sign indicating Out of Order. However, we had been there on 2 separate dates with 8 days apart. Upon further investigation by myself and other patrons, we we informed that the pancakes were not available because the hotel has not obtained the mix and had not had the mix even though covid restrictions have been lifted for several weeks. . The sign was a lie!
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Date of stay: July 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tracey W wrote a review May 2021
1 contribution2 helpful votes
DO NOT provide them , with. Credit card , if your company is responsible for the room payment. They billed myself and co workers , for the room , because they didn’t have a piece of paperwork from the company. The best part is we were repeat guests , with several reservations a year. Instead of calling the company and asking for what they were missing , they asked for our cards at check in ( for a “ security “ deposit of 50 dollars ). They billed out cards for the room immediately. The manager is non existent and refused to provide her name . She apparently is managing from her house , so basically is collecting a check but not actually showing up
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
US$153 - US$187 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkCatskill RegionSaugerties
NUMBER OF ROOMS
85
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HOLIDAY INN EXPRESS & SUITES SAUGERTIES - HUDSON VALLEY: UPDATED 2022 Hotel Reviews, Price Comparison and 84 Photos (NY) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Saugerties - Hudson Valley
What are some of the property amenities at Holiday Inn Express & Suites Saugerties - Hudson Valley?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Saugerties - Hudson Valley?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Saugerties - Hudson Valley?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Saugerties - Hudson Valley?
Conveniently located restaurants include Tomo Sushi, El Rancho, and Buns Burgers.
Are there opportunities to exercise at Holiday Inn Express & Suites Saugerties - Hudson Valley?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Saugerties - Hudson Valley offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Saugerties - Hudson Valley?
Many travellers enjoy visiting The Clermont Mansion (5.1 km).
Is Holiday Inn Express & Suites Saugerties - Hudson Valley accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.