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Comfort Inn Staten Island

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Traveller (29)
Room & Suite (71)
Dining (16)
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Overview
  • Excellent44%
  • Very good30%
  • Average12%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(83 reviews)
“rooms are small”(20 reviews)
“new york”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Free Shuttle or Taxi Services
Fitness centre
2 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (362)
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342 results
Traveller rating
147
104
43
26
22
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LanguageEnglish
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147
104
43
26
22
Show reviews that mention
All reviewsfront deskrooms are smallnew yorkcruise terminalthe king size bedbreakfast roomshuttle driverfree shuttlehotel is locatedwaffle makerthe holiday innhot breakfastbeds were comfortablebreakfast stafffresh fruitminute driveclean hotel
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1 - 5 of 342 reviews
Reviewed 12 March 2018 via mobile

We stayed for several nights for a sports event on the island at the ocean breeze track and field facility. The sheet on one bed was stained. They have limited channels on their TV'S, showtime being the only movie channel. Surprisingly they did not have...More

2  Thank Ken133
Response from HI Express S, Director of Sales at Comfort Inn Staten IslandResponded 13 March 2018

Dear Ken133, Thank you for taking the time to leave us your feedback. We apologize that we were unable to meet and exceed your expectations. We were experiencing some technical difficulties with out satellite services due to the weather during this time and the issue...More

Reviewed 28 February 2018 via mobile

I was here for work. 16 days. The room was the smallest room I've ever stayed in. If you open the dresser drawers you could stand between them and the bed. No refrigerator or microwave. They would have had to put them on the desk....More

Thank Ted S
Response from HI Express S, Manager at Comfort Inn Staten IslandResponded 28 February 2018

Dear Ted S, Thank you for taking the time to leave us your feedback. We are saddened to hear your overall experience was not ideal due to the room size and we apologize for this. Unfortunately, since we are considered a New York City property,...More

Reviewed 18 February 2018 via mobile

We have stayed here numerous times never had an issue,,,I like staying here cause they have fresh coffee 24 hrs a day,,which is huge. Also big shout out to woman who works the breakfast area,,very polite and sociable,,and she makes killer coffee,,wow was the coffee...More

Thank NySteven
Response from HI Express S, Manager at Comfort Inn Staten IslandResponded 28 February 2018

Dear NySteven, Thank you for taking the time to leave us your feedback. We are delighted to hear you are a returning guest with us and we are able to provide your visits with no issues. We do apologize you were not completely satisfied with...More

Reviewed 7 February 2018

This was not the way to end a five week road trip for work!! Hotel staff was rude and had a very sour attitude towards guests in general. My bed room was not well designed at all. The bathroom was bigger than the rest of...More

2  Thank moose753
Response from HI Express S, Director of Sales at Comfort Inn Staten IslandResponded 10 February 2018

Dear Moose753, I want to extend a sincere apology from myself and on behalf of the staff for the experience you recently had at our location. I can assure you that our staff's number one priority is guest satisfaction and based on your comments we...More

Reviewed 3 January 2018

My family & I stated for an overnight visit to S.I. The rooms as clean, but small. The screen on our window was not close or secure properly so it kept slapping on out window. Heard to sleep with that noise on a windy night/stormy...More

Thank nramos221
Response from HI Express S, Director of Sales at Comfort Inn Staten IslandResponded 4 January 2018

Dear nramos221, Thank you for taking the time to leave us your feedback. We want to extend a sincere apology for the inconveniences experienced during your visit. We will ensure that the issue with the room is checked out and also speak to our breakfast...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Multilingual Staff
Meeting Rooms
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$102 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$102 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (29)
Room & Suite (71)
Dining (16)
Pool & Beach (1)
Amenities (17)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
lexiii0117
3 March 2018|
AnswerShow all 4 answers
Response from acmemc | Reviewed this property |
Since you are in New York itself why don't you give them a call ?
0
Votes
brandy6988
16 March 2017|
AnswerShow all 4 answers
Response from Robert H | Reviewed this property |
We drove to the Staten Island Ferry, which is free. Once off the ferry, the subway is right there. Very easy.
0
Votes
2happyadventurers
5 March 2017|
Answer
Response from Wayne C | Reviewed this property |
The first shuttle leaves around 8.00am and the last one each night is around 9.00pm from the ferry terminal. You should check with the front desk as this may have changed. The shuttle is then about every 2 hours during the... More
0
Votes
Room Tips
"Avoid at all costs"
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"Pick some on top floors"
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"Not sure of the other rooms."
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"Rooms are very small and have no fridge or microwave, pay more to stay somewhere else"
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