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Holiday Inn Express Staten Island West

374 reviews
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Traveller (40)
Room & Suite (67)
Dining (8)
Overview
  • Excellent45%
  • Very good32%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(88 reviews)
“pancake maker”(8 reviews)
“new york”(34 reviews)
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Staten Island West
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (374)Write a Review
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108
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15
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108
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All reviewsfront deskpancake makernew yorkbreakfast barfree shuttlerooms are smallfree breakfastshuttle servicehousekeeping staffthe room was niceclean hotelcomfort innnewark airportmariahiestevenferry
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1 - 5 of 356 reviews
Reviewed 3 weeks ago

I always stay at IHG properties, this one was disappointing. Let me assure you, the room was clean & fairly comfortable, albeit small & had no minifridge. What I found most disturbing, was the fact that just about every housekeeping & breakfast bar staff I...More

Thank Ruthi K
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 1 week ago

Dear Ruthi K, Thank you for taking the time to leave us your feedback. We want to extend our sincere apology for the lack of customer service provided during your stay and for our breakfast bar not being stocked up properly. I can assure you...More

Hotel's Favourite
Reviewed 29 September 2017 via mobile

We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More

1  Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 7 October 2017

Dear Phyllis and Chuck, Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More

Reviewed 29 September 2017 via mobile

Decided to give holiday inn a try, stay was ok. The room was spacious and clean. Customer service was brilliant. Stayed in the room on a top floor but there wasn't much to the view due to the location. Breakfast for us wasn't too good,...More

Thank Sayo F
Response from HI Express S, Front Office Manager at Holiday Inn Express Staten Island WestResponded 30 September 2017

Dear Sayo F, Thank you for taking the time in providing us feedback. We are happy to hear that you were able to have a comfortable stay, and enjoyed the service provided by our friendly staff your recent visit with us in Staten Island. We...More

Reviewed 23 August 2017 via mobile

This was my second stay at this hotel, probably my last. I was greeted but the bubbly receptionist who was great and,made me feel welcomed, remembering that I had stayed here before. That was the only thing good about this visit. 3 lamps in the...More

Thank Bill M
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 24 August 2017

Dear Bill M, Thank you for taking the time to leave us your feedback and make us aware of the issues experienced during your visit. We want to extend a sincere apology that we were not able to meet or exceed the expectations of our...More

Reviewed 25 July 2017

I visit this Holiday inn Express Monthly on Pleasure and I decided to stay a week here for ny Vacation, Staying here was the right choice for me.. I relaxed enjoyed the scenery with trees grass etc. The Breakfast is always good . The front...More

1  Thank Philip A
Response from HI Express S, Front Office Manager at Holiday Inn Express Staten Island WestResponded 1 August 2017

Dear Philip A, Thank you for taking the time to leave us this wonderful comment. We are delighted that you enjoyed your vacation and appreciate your loyalty to our property. Our staff members will all be commended on their excellent performance. We look forward to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$135 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$135 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (40)
Room & Suite (67)
Dining (8)
Questions & Answers
Ask a question
Javiere A
9 September 2017|
AnswerShow all 5 answers
Response from Chadwyck1 | Reviewed this property |
subway to the ferry. then you can see if the shuttle can pick you up or the bus
1
Vote
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from alfmar381 | Reviewed this property |
I guess the best way to get to the Hotel is take a shuttle to battery park or some Hotel near and then take the Ferry to Staten Island.
0
Votes
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from John A | Reviewed this property |
see above
0
Votes
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123
Room Tips
"Rooms with 2 queens appear more spacious"
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"First Floor in case of emergency"
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"Rooms on the ends of the building and near to the elevators are larger. Definitely worth asking for"
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"Pick a room with twin beds. The king bed rooms were small."
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