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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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372 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Honesdale, pa
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Check in was a bit slow. There was a wedding that people were checking into the hotel for and it seemed as if they all came at once. I have to say that the one person behind the counter was handling it well, but it did take a while. I stayed in an executive suite which was clean, modern and... More 

Helpful?
Thank matt b
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear mattb, Thank you for the 4 stars! I apologize that it seemed everyone was checking in at the same time. We are pleased you enjoyed your stay and we look forward to your return visits. Bob Wilson General Manager More 

Hillburn, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Great hotel to stay, beautiful lobby & rooms, quick check in and great customer service, microwave and refrigerator in each room, very elegant décor, asked for late checkout and was gladly approved will come again

Helpful?
Thank jsrh20
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear jsrh20, Thank you for the 5 stars! We all appreciate it. We are so glad we exceeded your expectations. We all look forward to your return visits. Bob Wilson General Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

It's the best hotel in the area,I stay in this hotel 3-4 times a year 2-3 days and everything is nice,clean and friendly helpful staff.The breakfast is very good.I will probably stay there In my future visits.its the best choice in the upstate.

Helpful?
Thank Stepan B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Stepan b, WOW! Thank you! This is one of the best reviews. Thank you for the 5 stars! We all look forward to your return visits. Bob Wilson General Manager More 

Florida, New York
Level Contributor
4 reviews
Reviewed 4 weeks ago via mobile

I've stayed here many times over the years and I must say it is clean and quiet but I want to focus this review on the restaurant. I try to come here at least once a month during the week it is never too busy and the staff is wonderful. The food is top-notch tonight I ordered a ribeye with... More 

Helpful?
Thank jonfour78
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear jonfour78, Thank you for the 5 stars! We all appreciate it especially Flora! We all love our hotel and our guests and it shows. We look forward to your return visits. Thank you! Bob Wilson General Manager More 

Philadelphia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

My son and I stayed over Saturday night 10/29 and found this hotel to be exceptional. Everything from check in to the cleanliness of the room and lobby. We ate at the lounge and the food was great! A tad pricey but it was good food. The room was decorated nicely, I loved that there was no carpet in the... More 

Helpful?
Thank travelone69
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear travelone69, Thank you for the 5 stars! We all loved your review and appreciate it. I will pass your wonderful comments to the culinary staff. We look forward to your return visits. Bob Wilson General Manager More 

Miami Beach, Florida
Level Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 18 October 2016

Years ago, we always stayed at this hotel when it was a Holiday Inn, but that hotel had seen better days, and when we were in the area we stayed elsewhere. Enough time has passed and we thought it might be fun (and interesting) to give the Crown Plaza a try. Very glad we did and we had a great... More 

Helpful?
2 Thank travelguyfromflorida
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear travelguyfromflorida, Thank you- thank you from all of us! We appreciate the 5 stars and the outstanding review! We are so pleased we exceeded your expectations and we look forward to your return visits. Bob Wilson General Manager More 

Pasadena, Maryland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 October 2016

Recently stayed at the Crowne Plaza for the weekend to attend a wedding. Arrived at noon on a Friday and checked in. Freshened up and ran out to explore the area. Shopped at the outlets, visited winery, park, West Point, and the Rockland Bakery. Hotel was quiet, had room on first floor, which was nice and located near the wedding... More 

Helpful?
Thank tbear7840
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear tbear7840, Thank you for the 4 stars! We are all pleased that you enjoyed your weekend away. Please come back and visit us again. Bob Wilson General Manager More 

2 reviews
Reviewed 18 October 2016 via mobile

Hadn't been there for some time. The hotel has been completely redone. Room was clean and well appointed. The breakfast was great with a nice choice of food. Check in and out was a breeze too.another advantage is it's close enough to NYC to take day trips. Also near Harriman State Park and public golf course

Helpful?
Thank John C
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear John C, Thank you for the 5 stars and "Nicely Done" review. We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

New York City, New York
2 reviews
Reviewed 6 October 2016

IHG Platinum and Spire status counts for nothing at this hotel, they refuse to upgrade to available rooms as per the T&Cs say they are supposed to even for Spire card holders. Unlike all other IHG hotels I've stayed in - if you want an upgrade, you pay like casual visitors.

Helpful?
Thank pulseracing
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that we did not meet your expectations. Bob Wilson General Manager More 

2 reviews
Reviewed 4 October 2016 via mobile

My friends and i took a random trip to go hiking for a day. The hotel grounds are beautiful and so is the inside. Rooms are comfortable as well. At check in Natalie the Front Desk Agent was very helpful in guiding us to some hiking spots. She was genuine at check in and represents this hotel well. Would come... More 

Helpful?
Thank Evan S
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Evan S, Thank you for the 5 stars! We all appreciate it. We are so pleased that you found us. I will pass your wonderful comments onto Natalie. She is one of the hotels best assets. We look forward to your return visits. Bob Wilson General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: $154 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
4 questions
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
“room 221 was excellent!”
 of 5 bubbles travelone69, 31 Oct 2016 | Read review
“First floor was close to the bar and banquet areas”
 of 5 bubbles tbear7840, 18 Oct 2016 | Read review
“Inside facing rooms are noisy at night”
 of 5 bubbles pulseracing, 6 Oct 2016 | Read review
“we had the room closest to the elevator and didn't notice any noise all night, thought the hotel was NOT busy while we were there.”
 of 5 bubbles ASalmen6, 1 Oct 2016 | Read review
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