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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
This place is a gem! We had a Quick and hospitable check in with happy employees. Our room was spotless and the bed super comfortable with nice sheets and pillows. The towels are fluffy and smell good. It’s nice to have a place that doesn’t...More
Thank Andrea R
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded yesterday
Dear Andrea R,
Thank you for the 5 stars and delightful review! We are all pleased we met your expectations and we all look forward to your return visits.
I want to let everyone know that if you are going to travel on your way from Newark airport towards upstate New York and want to rest for a night or two or want a good place to unwind after a long trip from upstate...More
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 5 days ago
Dear Valued Guest,
WOW! Thank you for the excellent comments. We are all so pleased we exceed your expectations! Our staff love the hotel and our guests and it shows. We look forward to all of your return visits.
We can in town for a family reunion. The lobby of the hotel is lovely, very open, plenty of seating, with beautiful foliage and a koi pond. We enjoyed cocktails in the lobby. There is also a restaurant, although we didn’t dine there. There was...More
Thank Laura Z
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 3 days ago
Dear Laura Z,
Thank you for the lovely comments and for the 5 stars! We are pleased you enjoyed your stay. Please come back and visit us again soon.
This hotel is located off a highway in a somewhat rural area of NY close to Mahwah, New Jersey. It is a well maintained and attractive structure with spacious rooms. The hotel is a conference center and, I suspect, hosts events such as weddings. The...More
1 Thank joesChicago
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 2 weeks ago
Dear Valued Guest,
Thank you for the 4 stars. We all appreciate it. Your comments will be discuss with the appropriate departments. Thank you.
I stayed here in early March not under the best circumstances as a member of my family was having surgery at a nearby hospital. The hotel is big and spacious, very relaxing, nice quiet rooms but unfortunately a staff member sent my stay south. There...More
Thank Angela W
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 2 May 2018
Dear Angela W,
I am so sorry that you were spoke to in this negative manner. This is not what are staff members are taught. I have to say that I am shocked and this will be addressed.
I am so pleased that your family...More
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into Manhattan for visitors.