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Crowne Plaza Suffern-Mahwah

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Traveller (87)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Offers from Crowne Plaza Suffern-Mahwah
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (440)
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410 results
Traveller rating
197
145
38
12
18
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LanguageEnglish
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197
145
38
12
18
Show reviews that mention
All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
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1 - 5 of 410 reviews
Reviewed 2 days ago via mobile

This place is a gem! We had a Quick and hospitable check in with happy employees. Our room was spotless and the bed super comfortable with nice sheets and pillows. The towels are fluffy and smell good. It’s nice to have a place that doesn’t...More

Thank Andrea R
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded yesterday

Dear Andrea R, Thank you for the 5 stars and delightful review! We are all pleased we met your expectations and we all look forward to your return visits. Bob Wilson General Manager

Hotel's Favourite
Reviewed 1 week ago

I want to let everyone know that if you are going to travel on your way from Newark airport towards upstate New York and want to rest for a night or two or want a good place to unwind after a long trip from upstate...More

Thank astro14
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 5 days ago

Dear Valued Guest, WOW! Thank you for the excellent comments. We are all so pleased we exceed your expectations! Our staff love the hotel and our guests and it shows. We look forward to all of your return visits. Bob Wilson General Manager

Reviewed 6 days ago via mobile

We can in town for a family reunion. The lobby of the hotel is lovely, very open, plenty of seating, with beautiful foliage and a koi pond. We enjoyed cocktails in the lobby. There is also a restaurant, although we didn’t dine there. There was...More

Thank Laura Z
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 3 days ago

Dear Laura Z, Thank you for the lovely comments and for the 5 stars! We are pleased you enjoyed your stay. Please come back and visit us again soon. Bob Wilson General manager

Reviewed 3 weeks ago

This hotel is located off a highway in a somewhat rural area of NY close to Mahwah, New Jersey. It is a well maintained and attractive structure with spacious rooms. The hotel is a conference center and, I suspect, hosts events such as weddings. The...More

1  Thank joesChicago
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 2 weeks ago

Dear Valued Guest, Thank you for the 4 stars. We all appreciate it. Your comments will be discuss with the appropriate departments. Thank you. Bob Wilson General Manager

Reviewed 30 April 2018

I stayed here in early March not under the best circumstances as a member of my family was having surgery at a nearby hospital. The hotel is big and spacious, very relaxing, nice quiet rooms but unfortunately a staff member sent my stay south. There...More

Thank Angela W
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 2 May 2018

Dear Angela W, I am so sorry that you were spoke to in this negative manner. This is not what are staff members are taught. I have to say that I am shocked and this will be addressed. I am so pleased that your family...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$112 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$112 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
14 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"A good place to stay over night or local event activities."
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"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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