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Candlewood Suites Syracuse Airport

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#12 of 31 Hotels in Syracuse
Certificate of Excellence
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1 room 2 adults 0 children
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Candlewood Suites Syracuse Airport
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247 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Ottawa, Canada
Reviewed 8 April 2015

This hotel was fine, the staff was fine and the location was excellent as far as a park and fly hotel is concerned - it really is just minutes away from the airport. It is not fancy and I understand the comments about the dated rooms but it was pretty much what we expected. The shuttle driver was awesome and...

2Thank luvtravelling_13
St. Petersburg, Florida
Reviewed 15 March 2015

I stayed here for an extended period-- 2 months. I got to know all the staff and vice versa. Great staff, the hotel provided me a great rate, and service was exceptional. Front desk staff was very personable and helpful. The chauffeur/limo service was fabulous; they took me everywhere, due to several car problems I was having. Free daily newspapers...

Thank dempseypw
Mexico, New York
Reviewed 15 March 2015

As a very frequent traveler for 30 years, this has got to be one of the best hotels I've stayed in, from the excellent room, fantastic staff on all shifts and responsive, friendly maintenance staff and van drivers, you will not find a more service friendly, customer focused, great price hotel anywhere in Syracuse, or Central New York...the Manager -...

Thank Robert P
Red Creek, New York
Reviewed 12 March 2015

On March 6-7 I booked a room at this hotel. I had heard about it on a local radio station saying to stay at these hotels on the weekend because they are located near the Syracuse Airport and offer great deals. we were having a girls weekend with friends coming from out of town. We usually do a spa day...

1Thank Lori H
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lori H, We are sorry that you didn't like the room type that you had booked. We do not have or publish pictures with rooms that have two bedrooms. We also do not have or publish that we have rooms with two queen size beds. Our two bedded rooms are two doubles and that is clearly stated on all...

Orlando, Florida
Reviewed 19 February 2015 via mobile

Booked a last minute room at Syracuse Airport Candlewood. Stayed two nights. Zexcellent front desk staffm All team members I met were cordial. Rooms clean but kitchen cupboards need some updating. Bed was OK. Would stay here again, primarily due to staff and location.

Thank syrnomad
Bucharest, Romania
Reviewed 18 February 2015

The shuttle driver was prompt and the nicest I have ever met. Even spoke French. Upon arrival, the room was nicely heated. It is in fact a small studio with a kitchen. Highly efficient front desk. No breakfast, but you can buy small snacks for supermarket prices.

Thank andreea m
Reviewed 16 February 2015

My crew and I booked in there because of proximity to airport, overnight stay. The girl who receive us during check in was rude, she seemed to be upset; she bothered because direct bill reservation, what??? Then, started to tell us off saying we shall not leave the car in the hotel, she knew this could not happen as it...

Thank Dan4358
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dan4358, We appreciate you taking the time to share your feedback regarding your stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is unfortunate the interaction with one of the staff prevented you from fully enjoying your time at the hotel. We appreciate your feedback as this is...

Ottawa, Canada
Reviewed 11 February 2015 via mobile

Had a one night stay here before our flight. Very easy to find the hotel from the highway, and easy to get to the airport. Rooms are clean and have a good kitchenette. Only complaint is we booked with candlewood suites.com not directly through the syracuse hotel. We were told we could pay $5 a day for parking to leave...

Thank 101Katie
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello 101Katie, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and thought the hotel was clean and well equipped. We are sorry to hear that you were given the wrong information regarding leaving your car for an extended period of time while away on your trip. We do...

Reviewed 26 January 2015

Hotel has great choice of cookies out for guests, nice sized rooms and fridge. The shuttle was nice and convenient for me to get to wherever I needed to in a 3 mile radius. Lastly customer service was great too no matter who is on duty all the receptionist were fully capable of tending to my need big shoutout to...

Thank Dajon22
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dajon 22, Thank You for your time in reviewing our hotel. We are happy to hear that you enjoyed our hotel and the surrounding Syracuse Area. We are so glad you were able to use our shuttle service to get you to the local restaurants and stores. I have shared your comments with the staff and especially with Megan,...

Reviewed 25 January 2015

I was away on a business trip with 15 reps, staff was awesome, very accommodating and helpful. The staff made the conference room available at various last minute times. Great location, next to various restaurants and a Tops. Nice addition to the room was a kitchenette, I was able to mix in a little home cooking. Overall great experience!!!!

Thank Damion E
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Damion E, It was a pleasure having you and your crew here. We look forward to seeing you again in the future if they send you to Syracuse again. Take care. Ed Buczek General Manager

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  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $140 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travellers.
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great coffee downstairs in the cafe”
jaymB5045ON, 8 Apr 2017 | Read review
“All rooms are good”
BlakeRichardson, 12 Dec 2016 | Read review
“First floor near end of hall if you have a pet.”
susanmQ6019SJ, 15 Nov 2016 | Read review
“any room would be a good one”
942jasonh, 29 Feb 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
107thereset, 9 Feb 2016 | Read review
5 of 5