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Holiday Inn Express Syracuse Airport

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Syracuse Airport
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223 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Reviewed 2 weeks ago

Visiting on business (as flight crew) and I found the room and bathroom to be clean and welcoming. The heater in the room is working great as well. The real reason for this 5-star review was the front desk staff. We needed a ride to a local Italian restaurant and the staff was able to coordinate the van to drive...

Thank Anthony L
About Hotel's Favourite Review
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for the wonderful review of your stay. We love to have flight crews stay at the hotel and are happy to shuttle them to many of our fine local restaurants as well as Destiny USA. We understand they are away from home often and want them to feel at home with us.

New Milford, PA
Reviewed 19 April 2017 via mobile

Made an overnight stop here, and was able to enjoy the pool and breakfast the next morning. I just wish it had a jacuzzi. Besides that, I have no complaints and would easily recommend it for all travelers.

Thank MatthewDonnelly
Kingston, Canada
Reviewed 11 April 2017

On our recent trip back to Canada from Florida, we spent one night at this older hotel. We like to use hotel coupons and the choice in Syracuse is not extensive, unlike other cities on the I81 Corridor. So we ended up selecting this hotel sight unseen. It appeared to get better than average reviews, but it was certainly not...

2Thank ohnrn
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear ohnrn, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

Geneva, NY
Reviewed 26 March 2017

One night park and fly, this hotel is very close to the airport, and the shuttle runs every 15 minutes. We stayed here one night before our early morning flight out, but I didn't get much sleep. It was a Friday night, and trying to get some sleep seemed like it wasn't going to happen. I've never heard so many...

1Thank Sabre4
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for choosing the Holiday Inn Express Syracuse Airport. Our park, stay and go package is very popular as it offer convenience to travelers. We apologize for the banging doors. Next time you stay request the third floor as there is no one above you and it tends to be quieter. Please feel free to contact the General Manager...

Reviewed 19 March 2017

We've been staying at this hotel for about 5 years for business. The hotel is consistently clean, rooms well appointed and comfortable. Staff is efficient and friendly. In our most recent visit a nor'easter hit the area. I was so impressed with the staff. In-spite of extreme conditions the walkways were clear of snow, parking lot plowed and when I...

Thank RandBSpokane
Alexandria Bay
Reviewed 6 March 2017

We stayed here on Feb 21 for one night and to park our car while we were in Antigua for a week. This is the second time we have stayed here and this time was much better than the last. Very clean and nice customer service at the desk. We will be back next year to start our yearly vacation.

Thank kitakuni
Vestal, New York
Reviewed 10 February 2017 via mobile

My family of three stayed here one night prior to an early morning flight. The front desk person was very nice and our room was very clean. Our issues begin with the bathroom faucet. It was cheap and/or broken. We could barely turn it on. It made a loud clicking noise every time we would turn it on and it...

1Thank traybird
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Hi traybird, Thanks for sharing feedback, it's good to hear from you. While I am pleased to see your satisfactory rating for our property, I regret that the bathroom's faucet and room temperature have negatively affected your overall experience. On behalf of the team, I'm sorry for missing the opportunity to provide you with a more comfortable stay due to...

Reviewed 22 January 2017 via mobile

I recently stayed at the Syracuse Airport Holiday Inn prior to flying down to Florida. The hotel offered a stay and park deal at a very reasonable price. So I decided to drive down a day early and take advantage of that deal instead of paying full airport parking price. The hotel is clean, comfortable, and is less than 5...

1Thank Yves L
New York City, New York
Reviewed 4 December 2016

This hotel is in a great area and people at the front desk are very nice. It's very clean. I don't know how the heat here works but for some reason I couldn't get really warm (and it wasn't that cold out). I had it set high because I couldn't get warm and it seems to work a little and...

Thank ilovepuntacana
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Hi ilovepuntacana, Thanks for letting us know your experience at our Holiday Inn Express N Syracuse Arpt, NY. I am delighted that you are impressed with the cleanliness, location, and service of our hotel all worthy of your 5 star ratings. Though, I feel sorry that we fell a little bit short in getting your full satisfaction because the air...

Reviewed 3 December 2016 via mobile

Stayed here for the night with family so my son could swim. It was average. We had a certificate so I couldn't complain. Whenever we stay anywhere the first thing we do is check the mattresses. As we were checking the mattresses we noticed they both had enclosed casings. Makes you wonder and made us feel uncomfortable. It's not the...

Thank KrisGu
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Hi KrisGu, Thank you for staying with us recently and for taking the time to share your feedback with us. I am pleased to know that you found our staff to be highly commendable. On the other hand, allow me to apologize for any inconvenience you may have experienced due to our mattresses. We do strive to provide our guest...

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Pool/Beach Area (2)
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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $171 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms require future renovations.”
ohnrn, 10 Apr 2017 | Read review
“Great staff, constantly clean and well appointed”
RandBSpokane, 18 Mar 2017 | Read review
“Best at end of halls--2nd or 3rd floor.”
DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
chriscO104AD, 21 Jul 2016 | Read review
5 of 5
US$102* /night
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