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The Genesee Grande Hotel

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Traveller (96)
Room & Suite (63)
Dining (6)
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Overview
  • Excellent37%
  • Very good33%
  • Average21%
  • Poor7%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (439)
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Traveller rating
154
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143
92
34
12
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All reviewssyracuse universitybeautiful lobbyfree parkingthe hotel offerssitting areacoffee barfitness centerolder hotelshuttle servicebed was comfortablefront desk staffgeneseosuiteconferenceaccommodationscomputershospital
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1 - 5 of 435 reviews
Reviewed 6 days ago

Odd mix of very quiet - lovely warm room and freezing bathroom. Maybe the bathroom is now fixed but it was COLD. Coffee maker would have been available upon request. I didn't find out until I was checking out - and the room had a...More

Thank bonphoto13
Reviewed 25 February 2018 via mobile

The staff was very friendly checkin was quick. The restaurant was explained to me to be open every morning at 6:30 along with the coffee bar which had coffee, baked goods and breakfast sandwiches. I was there on business and needed to on the road...More

1  Thank Sarah K
Response from WoodbineManager, Front Office Manager at The Genesee Grande HotelResponded 2 March 2018

Thank you for taking the time to express your experience with us. Your feedback is a valuable way for us to improve and provide quality services I am sorry to hear about the difficulties you encountered during your stay. I made sure to share these...More

Reviewed 17 February 2018

Was in Syracuse for a trade show at the SRC Arena. I always stay here when in Syracuse. The staff is friendly and accommodating. The shuttle van drivers, especially "Bruce from the Cuz" and "Magoo" are simply the best. Clean, the restaurant is great. Worth...More

Thank Russ P
Reviewed 26 December 2017 via mobile

Recently we attended my company Christmas party at the On Center so we booked a suite at the Genesee Grande. It's an older hotel that has rooms in 2 different buildings. We got a suite in the 6 story building across from the lobby. Our...More

Thank Larry S
Reviewed 6 December 2017 via mobile

Every time I visit my son at Cuse this is where I choose to stay. Great value at $107.00 (if reservation made that day). The rooms are comfortable and quiet. The lobby is beautiful and elegant. The restraunt has excellent food served in generous portions....More

Thank Barry L
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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$151 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (96)
Room & Suite (63)
Dining (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
willowymills2017
28 May 2017|
AnswerShow all 3 answers
Response from kate1074 | Reviewed this property |
There is a bus but I would ask hotel shuttle to drive you.
0
Votes
catsch1
25 March 2017|
Answer
Response from WoodbineManager | Property representative |
Yes we are pet friendly, there is a non-refundable pet fee of $50 applied upon check in.
0
Votes
Room Tips
"Ask for coffee maker. Stay in rooms across from Front Desk - Duke women's team was checking in there."
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"Choose the adjacent building across from where the front desk is"
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"Our room was quiet on the second floor."
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"Ask for a bigger room"
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