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Crowne Plaza Hotel

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Traveller (190)
Room & Suite (95)
Dining (10)
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Overview
  • Excellent25%
  • Very good39%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (728)
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264
145
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51
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11 - 15 of 714 reviews
Reviewed 10 January 2018 via mobile

My Sweetheart and I stayed for one night and ran into a problem with my credit card. The front desk staff, Keileah, was so helpful, patient, and understanding. I was able to resolve my issue and made me feel very important. I would recommend your...More

Thank Dexter T
Response from General M, Manager at Crowne Plaza HotelResponded 12 January 2018

Dexter T Thank you for the kind words, its one of our favorite things to know our staff makes such a positive impact on a stay. We are sorry to here you had a problem, but love knowing our staff handled it appropriately. We hope...More

Reviewed 29 December 2017

I ran into the nicest woman in the Crowne Plaza in Syracuse the other day. Her name is Rosalyn Toby and she was just a pleasure. She was mopping the front lobby; keeping it clean from all the melted snow when I entered. Friendly, welcoming,...More

2  Thank Robert G
Response from Jeremiah T, Manager at Crowne Plaza HotelResponded 14 February 2018

Robert Thank you for the amazing review, and shout out to Rosalyn, we loved hearing from you, and agree that she is a gem that we are proud to have on our team. We hope to see you again very soon.

Reviewed 25 December 2017

We checked in around midday, the hotel van was prompt, clean and above all, warm! The driver, Kayleigh, was excellent! Very interactive and made the journey back to the hotel most pleasurable. There was an issue with the heating in my room about 45 mins...More

1  Thank Stephen A
Response from Jeremiah T, Manager at Crowne Plaza HotelResponded 14 February 2018

Stephen A It was so wonderful to hear how much of a positive impact our team made on your stay. We take such pride in our staff, and cant wait to see you again on your next trip to Syracuse.

Reviewed 12 December 2017 via mobile

As a frequent traveler this visit was a good experience from the time of arrival till departure. Kayleigh M. provided great service and professionalism for me and recommends her expertise to management

Thank Torch P
Response from General M, Manager at Crowne Plaza HotelResponded 13 December 2017

Torch P We are so happy to hear how much you enjoyed your stay, and that one of our staff was able to go above and beyond in helping. We look forward to seeing you again soon. Jeremiah T

Reviewed 9 December 2017

Picked up a last minute room through Expedia. Got a great price. Regular price would not have been as good of a deal considering I thought the room was a bit tired. Staff was nice. Parking in the garage is an extra charge. If you...More

Thank RunOhio
Response from General M, Manager at Crowne Plaza HotelResponded 11 December 2017

RunOhio Thank you for letting us know about your visit. You mention some great points we definitely want all of our future guests to know, such as we do have paid parking, and our close proximity to Syracuse University. We loved having you visit, and...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$122 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
US$122 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
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Traveller (190)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
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Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"Ask for a room on the 19th floor overlooking the city -- great views!"
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"High floors have a great view!"
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"the building is cylindrical: the on highway side faces away form the city and is quieter.."
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"Ask for room opposite of freeway to cut down on noise."
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