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Crowne Plaza Hotel

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Crowne Plaza Hotel
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654 Reviews from our TripAdvisor Community

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Showing 642: English reviews
Aqaba, Jordan
Reviewed 6 October 2016 via mobile

Amazing view from the front facing rooms, prices very reasonable, reception personals friendly but not really helpful, tried to ask them about stuff to do around they either don't know or not interested.

Thank Lansi G
General M, Manager at Crowne Plaza Hotel, responded to this review

Lansi G We are glad you enjoyed your time with us. I was sorry to hear that our front desk staff were not able to help you about our local attractions, we will be sitting down with the staff and show them what tools they can use to better help our guests know the local attractions and the day to...

San Francisco, California
Reviewed 3 October 2016

The staff were quite helpful. The room was comfortable ... on the 15th floor (so almost at the top of the hotel). Use the hotel-provided shuttle to go back and forth from campus (it's not too far away, but it is uphill and the shuttle is convenient) and to the airport (save yourself $30ish dollars). Something to be aware of--there's...

1Thank henare
General M, Manager at Crowne Plaza Hotel, responded to this review

henare Thank you for taking the extra time to let us know about your stay. Our close proximity to Syracuse University is one of our favorite things. We loved hearing you enjoyed your stay, and hope that if you travel back to Syracuse we have a chance to see you again. Jeremiah T

Reviewed 22 September 2016

This is a hotel to stay at! My husband and I travel to Syracuse often, and this is our choice stay. The ambiance is wonderful. The Library is a very comfortable place to have a drink and an appetizer. There are couches to relax in, and it feels like you're at a friends house! The rooms are cozy and comfortable....

Thank Lisa R
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you so much for letting us know about your stay, we love having you visit with us, and look forward to seeing you again soon. Jeremiah T Manager

Reviewed 17 September 2016

Having cancelled the second night in a hotel in Saratoga and re-booked here I was disappointed to have made another bad choice. I specifically asked for a quiet room but although the hotel seemed practically empty, they put us in a room facing the adjacent motorway. From the early hours I could hear the sound of traffic as the tyre...

1Thank theguyonthenexttable
General M, Manager at Crowne Plaza Hotel, responded to this review

theguyonthenexttable Thank you for taking the time to leave us your valued feedback. I'm very sorry to hear that we failed in making your stay the enjoyable experience we hope to offer each and every guest that comes to visit. I will bring the breakfast issue to our Management teams attention, to discuss and see what we can do from...

Syracuse, New York
Reviewed 17 September 2016 via mobile

The hotel is beautiful and the staff are friendly. The rooms are much nicer than I expected, with great views of the city. The bar are has a cool lounge feel to it with comfy furniture and a good atmosphere, and the restaurant has good food although a little pricey for the area.

Thank hlawlor24
General M, Manager at Crowne Plaza Hotel, responded to this review

hlawlor24 We loved hearing from you, and are thrilled to know you enjoyed your stay with us as much as we enjoyed having you. We hope that next time you visit Syracuse we get a chance to see you again. Jeremiah T Manager

New York
Reviewed 7 September 2016

Mixed review. The service at the hotel is generally quite good, the people are helpful and friendly. The hotel is round, so the room shape is interesting. The bathroom in our room was well designed with the sink separate from the toilet/shower. And the redesign was very attractive and functional. BUT - the elevators are being updated, so there was...

Thank Traveler2005
General M, Manager at Crowne Plaza Hotel, responded to this review

Traveler2005 I'm sorry to hear that your recent stay with us was not the enjoyable experience we hope to offer our guests. I will be reviewing all of your points with our management team to help prevent similar incidents from occurring. I appreciate you taking the extra time to tell us about your stay, and hope that you will give...

Reviewed 5 September 2016 via mobile

Easy access to various highways. Clean, comfortable. Beds and pillows are perfect fora great sleep. Staff is friendly and knowledgeable and willing to look up information they may not know. If you have children you might want to know you can enter a Pokemon gym from the lobby. If you walk out to this park with a beautiful memorial you...

Thank Wshng4
General M, Manager at Crowne Plaza Hotel, responded to this review

Wshng4 We loved hearing about your recent stay, and that you had a chance to enjoy Forman Park, and yes it proudly boasts 3 poke-stops and a Gym in the Pokemon Go game. We hope if you need a place to stay in Syracuse again, that we have a chance to see you. Jeremiah T Manager

Ballston Spa, New York
Reviewed 3 September 2016

We have stayed here before & had a good experience. This is a smoke free hotel however our room smelled of smoke. Sold out so no chance of a change.. Also shower was not clean with extremely loud air conditioner.

Thank mhenrdh
General M, Manager at Crowne Plaza Hotel, responded to this review

Mhenrdh I appreciate you taking the time to leave us feedback from your stay, and just wanted to take a moment to apologize, we strive to give our guests a warm, relaxing, and comfortable experience, and I can see that this time we failed to do so. I hope when you notified our staff of these problems that they offered...

Alphen aan den Rijn, The Netherlands
Reviewed 3 September 2016 via mobile

We visted with two children, 11 and 13. Its a nice hotel, the beds sleep comfortably and the hotelroom is clean. People at the desk are friendly, the ladies at the restaurant are very nice too. Breakfast was not great, but it was definitely fine.

Thank Penny H
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you for letting us know about your stay! We are so happy to hear you enjoyed your time with us. I know you mentioned breakfast was not what you hoped for, we will be starting a brand new menu that includes breakfast in just a little over a week, so if you are traveling back to Syracuse, we hope...

Reviewed 23 August 2016

The service was...just bad. We stayed for my sister's wedding,for which I was the co-matron of honor. The reception and rehearsal dinner were both held at the Crown. We requested an early check-in, which I know is not guaranteed. We arrived at 12:30, were told our room was still dirty and would be ready by 2pm. We were understanding of...

Thank Hannah F
General M, Manager at Crowne Plaza Hotel, responded to this review

I'm sorry to hear about your recent experience with our hotel. Rest assured that we take this very serious, and will be addressing every point you make with our staff and management team. The good news is that we received positive feedback from the bridal party, and are thankful that you were able to help them make their stay a...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $186 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the quiet side of the hotel.”
 of 5 bubbles jpewtherer, 26 Jan 2017 | Read review
“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
“A major freeway runs past the hotel, so those bothered by road noise should ask for a high-up room on the side away from the freeway.”
 of 5 bubbles henare, 2 Oct 2016 | Read review
“I absolutely love staying on the higher floors for an excellent night view of the city!”
 of 5 bubbles B3571IFlisar, 22 Sep 2016 | Read review
5 of 5