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Crowne Plaza Hotel

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657 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Charlotte, North Carolina
Reviewed 5 January 2013 via mobile

The hotel is clean and is close to a lot of food options within walking distance. There were a lot of homeless people begging for money everywhere I walked, but that's not the hotels fault. My room on the 7th floor directly faced I-81 and was unbelievably loud. I didn't sleep more than 1 hour continuously all night. It literally...

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Helpful?
2Thank JetBlueDriver
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel and offer feedback. I apologize for the noise level coming from the highway side of the building where your room was located. We reccommend to our guests that when they book with us to request a quiet room away from the highway. We do our best to...

Ithaca, New York
Reviewed 2 January 2013 via mobile

Planned a conference at this site and staff was over the top in service and making sure all details were handled. Wonderful view from top floors, rooms very small but stylish and immaculately clean. Had the suite and loved using for business. Shuttle accommodating and parking convenient and free. Only downsides were no pool or spa and a bit intimidating...

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Helpful?
2Thank moppiesue
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am very pleased to hear that you had such a wonderful experience at our hotel as well as the local attractions you vistied while in the area. We do our best to make sure our guests enjoy their time while here in syracuse. Thank you for...

Lebanon, New Hampshire
Reviewed 2 January 2013

We arrived late at night due to horrible winter driving conditions that day and found that there was no crib available for our infant son. I called the manager and requested a refund for the room because there was no way our son could sleep without a crib. She was happy to give us the refund. A few minutes later...

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Helpful?
Thank BrittanyJ333
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for the wonderful feedback. I will be sure to let our team know what a wonderful stay you and your family had with us. It was brought to my attention about the crib we borrowed and I am so pleased to hear that our team took care of the situation very promptly. Thank you again...

Reviewed 31 December 2012

The purpose of our trip was to see a basketball game and to do a bit of shopping at Destiny USA. Booked this hotel through Hotwire at less than $75 a night and what a surprise! It is a 3+ star hotel. We asked for a king room after we booked, just by calling and they were able to accommodate....

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1Thank Melissa B
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very pleased to hear that you had such a wonderful experience with us while in syracuse. I am glad you were able to stay in a King room (it never hurts to ask). Thank you for the wonderful comments and great feedback you provided us. Hopy you enjoyed your holidays and we look forward to...

Collierville, Tennessee
Reviewed 28 December 2012

When we arrived ,we were disappointed. We had expected it to be nice for the price we had paid. We have been to many hotels and others seemed far better than this one. The bathroom shower was not convinient. The cleanliness of the room was ok.

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Helpful?
Thank Gowri1186
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for choosing the Crowne Plaza while you traveled to Syracuse. I am sorry to hear that you did not enjoy your stay with us. We are always working on new ways to improve our hotel as well as our guest satisfaction. We appreciate the feedback and hopefully the next time you are in the area...

Philadelphia, Pennsylvania
Reviewed 24 December 2012

If you like looking straight up while your papers and self are being blasted by the heater/ Ac unit, then this is the place for you. The room is designed to have a corner desk and entertainment unit all in one. The problem is in order to work and watch TV at the same time you have to crane your...

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Helpful?
Thank Bob W
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I would like to start off by thanking you for taking the time to review our hotel. I am sorry to hear that you had an unpleasant experience between the layout of the room and the elevator issues. Any and all feedback our guests have for us is always helpful so that we may better serve our...

Pittsburgh, PA
Reviewed 22 December 2012

The front desk clerk Stefhan could use the Disney customer service training. check in with him was less than stellar, set the tone for most of the work week. had to call to have room cleaned. The other staff we encountered, cleaning/wait staff were lovely. After the 3rd trip to the front desk, we were given our club access for...

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Helpful?
Thank whenn617
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I would like to start off by thanking you for taking the time to review our hotel. I am glad that you had a pleasant experience with our cleaning and wait staff. However, I do apologize for the poor expereicne you had upon check-in with one of our Front Desk agents. This is not an acceptable standard...

Orange County, CA
Reviewed 18 December 2012

Recently had a 4 night stay here with a group of 4 and found this to be a much nicer than usual Crowne Plaza. One beef I’ve had with the Crowne Plazas is HI can’t seem to make up their mind what a CP is, with some being very nice and some not matching up to a regular HI. This...

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Thank MFRoadWarrior
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad to hear that your group had an enjoyable stay with us. I am sorry to hear about the illness from a local restaurant. Other than the noise I am glad you were able to enjoy the rest of your trip. Thank you for your kind words. We look forward to seeing you in the...

Toronto, Ontario
Reviewed 14 December 2012

We spent the weekend at the Crowne Plaza and we enjoyed the stay. The only negative was the frequently mentioned traffic noise but we anticipated it and brought ear plugs. The hotel was nicely renovated and the room comfortable. The small refrigerator was convenient for storing drinks. We had the breakfast buffet in the hotel restaurant and it was excellent...

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Helpful?
1Thank MapleLeaf1961
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am pleased to hear that you enjoyed your stay with us. Thank you for your wonderful comments about our staff as well as the features of our hotel. We look forward to seeing you in the furture. Happy Holidays, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Syracuse, New York
Reviewed 14 December 2012

I have lived in Syracuse my whole life. The Crowne Plaza is in a really interesting (round) building that I would consider a key part of the city's skyline. I must have driven past it hundreds of times and always wanted to go inside, so for our anniversary my boyfriend and I booked a night for super cheap (can't remember...

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Helpful?
2Thank Joe Q
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, As a local myself I can truly appreciate the feedback you have given. Thank you for taking the time to write such wonderful comments about our hotel. I am glad you and your boyfriend enjoyed your stay with us on your anniversay. Thank you again and hope you have a wonderful holiday. Warm regards, Emilie Lonergan Rooms...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $202 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room on other side away from highway!”
 of 5 bubbles pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
 of 5 bubbles GourmetGirl2017, 3 Mar 2017 | Read review
“Ask for a room on the quiet side of the hotel.”
 of 5 bubbles jpewtherer, 26 Jan 2017 | Read review
“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
5 of 5