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Sheraton Syracuse University Hotel & Conference Center

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Traveller (86)
Room & Suite (53)
Dining (9)
Overview
  • Excellent33%
  • Very good50%
  • Average12%
  • Poor4%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
All hotel details
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Reviews (435)
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426 results
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145
205
51
17
8
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All reviewsthe club loungesyracuse universitystarbucks coffeeparking garagesu campusbasketball gameairport shuttlebusiness triprooms are niceup to dateconvenient locationone night stayfree shuttlelobbystudentsconveniencerefrigerator
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1 - 5 of 426 reviews
Reviewed 4 days ago

Our room was nice and the service was amiable, however, there were weird smells in one of the elevators up to the lounge and the cleaning detergent smell was unnecessarily strong. The walls were super thin and it was really easy to hear sounds from...More

Thank tinyperson729
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded today

tinyperson729, Thank you for sharing your comments and observations. It is our goal to exceed the expectations of every guest, and based on some of your feedback it appears we've fallen short in some areas. I would welcome the opportunity to further discuss the above...More

Reviewed 3 weeks ago

In town for a rock concert, spent the night here in a ‘jacuzzi suite’. Hotel is well-located, restaurants etc very nearby. Check-in was seamless, suite was large, comfortable, excellent bed. Two large-screen TVs, mini fridge, safe, top notch bath products. Breakfast buffet was ok, nothing...More

Thank JAB11-11
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 2 weeks ago

Thank you for sharing your feedback regarding the features and amenities of our hotel. We do hope to have you return when you travels bring you back to Syracuse!

Reviewed 4 weeks ago

We just got back from attending an event in East Syracuse, NY. This hotel exceeded our expectations. The staff is very friendly and always attentive to your needs. The room was super clean..and the food was really good! Try the grilled chicken sandwich and strawberry...More

Thank VickieLeeNYC
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 2 weeks ago

We truly appreciate you sharing your feedback with regard to your recent stay, We strive to provide the highest level of service and cleanliness to our guests! We look forward to your next visit.

Reviewed 2 July 2018 via mobile

We were in town for one night to see the Chinese Lantern Festival. Staff was friendly. Room was clean. Had some difficulty getting thermostat to work but finally figured it out and it was very comfortable. Ate at the lounge/bar...food was good and the staff...More

Thank jennifersH9017BO
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 3 July 2018

jennifersH9017BO, Thank you for taking the time to share your recent experience. I'm sorry to hear of your disappointment regarding the price of the water bottles. We do include one complimentary bottle in each of our standard rooms and two in our suites and club...More

Reviewed 1 July 2018 via mobile

I have absolutely no idea why this place has good reviews. My party booked 4 rooms for a wedding. I needed linens and pillows for the sofa bed in the room. I called room service and guest services multiple times from the room and finally...More

Thank phillophile
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 3 July 2018

Phillophile, I want to sincerely apologize for the difficulties and frustrations you experienced in relation to The Sheraton Syracuse during your recent stay. Please be assured the issues you have raised were immediately addressed with the appropriate team members to prevent any reoccurrence of this...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Shuttle Bus Service
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Heated pool
Indoor pool
Details
Price range
US$170 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (86)
Room & Suite (53)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
Bluesmom102
9 September 2016|
AnswerShow all 14 answers
Response from Bonnie P | Reviewed this property |
Yes. I was there with a conference and it was supposed to be complementary but they didn't apply it.
0
Votes
jodimac06
30 March 2016|
AnswerShow all 3 answers
Response from Shannon L | Reviewed this property |
I'm not sure about this Hotel's policy for check-in age but the Sheraton in Key West is 21 years old. I would call them and ask.
0
Votes
suki L
8 April 2015|
Answer
Response from Julie M | Property representative |
Dear suki L, The hotel does provide airport shuttle service until 11pm each night. It will depend on what time you are landing in Syracuse whether of not we would be able to accomodate you. You would just contact the... More
1
Vote
Room Tips
"We did receive a senior rate. Not sure about other discounts that may be available."
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"Higher the better. You can't use the stairs anyway."
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"higher floor may be quieter, I was able to hear students on the street from a room on the fifth floor."
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"High floors"
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