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Stayed here after booking through booking.com When I arrived at the hotel and said I had a reservation through booking.com with the Roadway Inn no one EVER mentioned to me that they were not the Roadway!! There were several other people in the lobby with...More
Response from Howard J, Guest Relations Manager at Knights Inn East SyracuseResponded 19 July 2016
Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be...More
We were put into the back building. It smelled of cigarettes, the carpet was torn AND there was toilet paper in the toilet! They were working on updating, but it was pretty awful while we were there. Have heard the front building was better, but...More
Response from Howard J, Guest Relations Manager at Knights Inn East SyracuseResponded 5 July 2016
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure...More
I had to attend a conference in East Syracuse and was quite happy with my stay at Howard Johnson. Check-in was a breeze and the hotel staff were more than responsive in getting me whatever I needed. My room was huge and tidy. Everything there...More
Thank Eric B
Response from Howard J, Guest Relations Manager at Knights Inn East SyracuseResponded 3 May 2016
Thank you for your kind review and compliments to the dining options at our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a...More
This hotel is in serious need of updates. The smell that hits you as you walk in smells like cat litter. The toilet in our room didn't work, the sink taps worked very poorly, the iron was burnt, fitted sheet barely covered the mattress.. Everything...More
Response from Howard J, Guest Relations Manager at Knights Inn East SyracuseResponded 13 April 2016
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at...More
US$53 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Ramada Limited University/Carrier Circle Hotel Syracuse ,