This hotel was comfortable and clean. Very modern decor, especially in the lobby. Staff friendly. Parking and location convenient. Our only problem - and this is not a dealkiller - is that the "Bistro" was understaffed and very slow. It would have taken 20 minutes to get a re-warmed hamburger because there was one party ahead of us, so we went to Wendy's.
Every staff member from Maintainance guy in hallway to housekeeping to Bistro (looking at you James) to front desk was cheerful, welcoming, and helpful. Clean rooms, great outdoor space. Easy to recommend this Courtyard. Will stay again on our next visit.
So we checked in around 7:30 PM and it felt like the lady at the desk was doing us a favor. She told us the hotel was full and she would try to get us the room we had booked, which included a sofa bed for our child. We weren’t provided our customary bottles of water or snacks because “not every Marriott provides that to Elite members”. Water bottles were priced at $4 and up. The phone in the room was not working so I called the front desk on my mobile to ask for a blanket for the kid. 45 min later no blanket. We went to check out the bistro in the pleasant looking lobby when our child called saying that someone had dropped off a microwave in the room. A microwave, wtf! And no blanket! I walked up to the front desk from the bistro and informed the same lady. No apology, nothing. We ordered some food at the bistro. The only bright light during our stay was the bartender, James, I think his name was. Friendly and funny and more than earned his tip. Can’t say the same unfortunately about the bistro burger (although the fries rocked) or the Cobb salad ?mediocre and iffy fresh ingredients)! Overall disappointing for sure! Unfortunate because I was looking forward to the stay based on other guest reviews.…
My wife and I stayed here for a 3 day weekend. Overall it was a very nice stay. - The room was clean and we had service every day. - The bed was comfortable. - The bathroom amenities were good (the wall-mounted, pump-style that is becoming more common). - It was very quiet. We noticed no hallway or neighbor noise at all. - The restaurant/cafe looked nice but we never made use of it. - The staff was very friendly. The hotel is built into a hill and between two large rock retaining walls. This made our room (2nd floor, but actually level with the ground) dark. That was fine as it was nice for sleeping. However, if you are looking for a view or natural light, you might want to look for a higher floor. We stayed using reward points, so I can't comment on the price.
Stayed 2 nights for my sons wedding and could not be happier with our experience. All the staff were very friendly and helpful. Lily in particular went out of her way to make our stay worry free, for all the guests. There were many rooms booked for this occasion and not one complaint from anyone staying there. Overall a very good experience.
This hotel has been modified and renovated in the lobby, but just know the rooms are very dated. Unfortunately, most rooms have joining doors and I can hear my neighbors and their kids. It’s very uncomfortable for me and hate to sleep. If you like a firm bed, good for you. After one night I felt like I slept in a sleeping bag aka the floor. If comfort doesn’t matter, this is the place for you. Nice people working. Very clean but limited cafe hours and the rooms are just so dated. Unfortunately I would not come back here.
Friendly staff, dated hotel. My room had a access door and my next door neighbor was Chatty Cathy. It was like, she was sleeping beside me and wouldn’t stop talking. The rooms are thin, the noise level is terrible. On a positive note, Chatty Cathy had very good comments about her petunia garden. This place needs a structural makeover.
This hotel refused to offer the rate I booked online. Refused to believe that I work for the government. Spent 15 minutes in the back leaving me at the counter only to tell me they would not honour my rate. I'm a silver member. I've never had this issue before. I used the computer to book myself in at a hotel 20 minutes away only to have Joel then say he'd honour my rate plus give 2000 points??!! Why the change of heart?? I have never, ever been treated so poorly at a hotel. The lobby was crowded and it was humiliating. My loyalty to the Marriott brand is gone.
Stayed at Tarrytown on my trip to MA. The room was pleasant and clean. The reception desk staff were all very friendly and helpful. I will return here again if my travel is in the Tarrytown area. The only downside is the walk to you're room can be a long walk. Discuss this at the front desk if you have mobility concerns.
Courtyard by Marriott is located in quiet location away from traffic. the rooms are clean and well-appointed, the staff was gracious. Great breakfast (worth the price). Outdoor courtyard . Highly recommend.