We arrive to hotel and our room is not ready so we have to keep busy until then & we had somewhere we needed to get ready for . The pool was not working. Kids running in the hallways all weekend and staff says “we are trying to control them” WHAT GOES ON? Loud music playing…
My family and I opted to stay at this Doubletree property, where we once stayed a long time when it was operating as the Westchester Hilton (?). The rooms are spacious and the decor is updated. Our room had both a refrigerator and a microwave and our ultra-modern bathroom had…
Pool heater was not working and I wasn’t looking forward to excercising in pool which I understand is an unexpected issue just wish I was informed prior to check in , the staff was very friendly at check in
This is a dependable, comfortable place to stay and a very convenient location. It's convenient to New York City, convenient to the train into the city, convenient to the highways and the bridge. Everyone here is helpful, warm, professional.
Really nice location, close to NYC, Woodbury common outlet and palisade center next door. The rooms were spacious and hotel was clean. Staff was also very friendly and prices were very good. Since the hotel is in the middle of town, there are more eating options other than hotel…
"Try for a patio or porch room"
"We prefer a ground-floor room near the registration desk."
"Stay away from elevator banks for quieter rooms"
"ask for a room on the 4th floor in the back"
"The best rooms are...in another hotel."