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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Booking.comUS$100*
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#2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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416 Reviews from our TripAdvisor Community

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Flemington, New Jersey
Reviewed 1 week ago via mobile

Stayed overnight with husband. Our room had pictures from the wall missing. Bed was worn and sunk in. Carpeting old. Room needs updating. It was also very noisy(hear traffic outside and people talking outside rooms. We paid 199.00 for this 2 maybe 3 star room( we checked with 4-5 star hotels all Full do we had to take this room!)...

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Helpful?
Thank peachkoblerpie
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize you experienced noise while at our hotel. If at any time there is an issue with your room, please call down to the front desk and we will happily move you away from the cause. We are currently undergoing a complete renovation and addition to our property....

Tilton, New Hampshire
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

We stayed here in march on probably the coldest night of the year and enjoyed it all.Located in downtown Troy next to an up and coming area.Hotel was within walking distance of some excellent food and active pub life.The rooms were super comfortable with great mattresses and normal pillows and so quiet at night,did not here all the typical slamming...

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Helpful?
1Thank mrchips545
About Hotel's Favourite Review
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased you slept comfortably and quietly. It sounds like you were also able to explore some of the exciting downtown area - we love eating here too! We hope you will have the opportunity to visit us again after we complete our addition and renovation project. Regards,...

North Andover, Massachusetts
Reviewed 1 week ago

Stayed here one night while we visited RPI. After checking in, we went to our room. Nothing fancy. We immediately could hear the people in the next room talking. It was as if they were IN our room. The walls between the rooms were SO thin that we could clearly hear every word they said, and they were talking in...

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Helpful?
Thank elenashana
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Dear Guest, We are so sorry to hear you were unable to sleep comfortably on your previous stay with us. We know that when you stay at a hotel sleep is so very important! We are just completing a brand new addition on our hotel that includes many sound proofing features. We are also replacing all doors and windows in...

Darlington, Maryland
Reviewed 2 weeks ago

We stayed two nights at the Best Western Franklin Square Inn this past weekend during a visit with our daughter, son-in-law and new grandson. The check in process was simple. The staff allowed us late check out. The breakfast exceeded our expectations. The eggs, the two types of potatoes, two different breakfast meats, waffles, oatmeal, pastries, bagels, hot drinks, cold...

Review collected in partnership with Best Western
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Helpful?
Thank CamoCamera
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We greatly appreciate your repeat business. I wanted to let you know that our construction is now finished! We have parking around our property as well as in the parking garage next door to our hotel. We also have upgraded our WIFI system so you will be able...

Auburndale,Florida
Reviewed 2 weeks ago via mobile

My overall opinion is that our was just okay. Our room air conditioner was extremely loud. We could hear our next door neighbor snoring all night long which was quite irritating. The breakfast was decent. The parking was limited our car was hit some time during the night big dentin rear bumper. The room was clean. I accidentally booked a...

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Helpful?
Thank starfish59
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

I am so sorry to hear that your stay was so less than satisfactory. Thank you for bringing these things to our attention. Please know that we have maintenance staff that is available to come and look at/fix your air conditioner or any other issue. We can also move you to another room if there are maintenance or noise complaints...

Slingerlands, New York
Reviewed 2 weeks ago

Absolutely beautiful. Fantastic staff. Wonderful breakfast. Suite was superior. Will stay again. Highest recommendation. If you are in Troy, New York or in Albany I would highly recommend to you for business, weddings or pleasure.

Review collected in partnership with Best Western
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Helpful?
Thank michelleoH6146ZC
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel - we hope you are able to stay with su again in the future! Best Regards, Whitney P, AGM

Reviewed 3 weeks ago

I was born in Troy New York. We visit relatives. The BW on Franklin Square is wonderful. The hotel has been up dated.It was quiet even with two weddings on site. The location is terrific, you can walk all over downtown. . Love the view of the Hudson River. I would highly recommend the Best Western on Franklin Square in...

Review collected in partnership with Best Western
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Helpful?
Thank marianneh402
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are currently undergoing a complete hotel renovation and addition - 50% of which is now complete! We hope you will have the opportunity to return and stay in our newly added rooms. Best Regards, Whitney P, AGM

Rochester, New York
Reviewed 4 weeks ago

This place is nice! They are remodeling and making this a classier place. The breakfast is excellent with many choices. The waffles are tasty. Most places I have stayed at run out of everything but they had a good amount.

Review collected in partnership with Best Western
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Helpful?
Thank jasonbS245HG
Bellmore, United States
Reviewed 4 weeks ago

The BW in Troy is great because it is conveniently located and has a flare and opulence in terms of design. The rooms are alway excellent for the price point. The Breakfast is good and has a variety of hot and cold food. You can get Tea and coffee anytime. I used the fitness center which is always empty and...

Review collected in partnership with Best Western
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Helpful?
Thank dennisa644
Wiscasset, United States
Reviewed 4 weeks ago

This was a very nice hotel that had a central location in Troy. We enjoyed a quiet, pleasant stay. The room was clean, with all that was needed. My husband particularly liked the breakfast buffet. I would definitely recommend it.

Review collected in partnership with Best Western
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Thank T2721GHkarenm

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Region: United States > New York > Troy
Price Range: $147 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Chose a room at another hotel”
elenashana, 22 Apr 2017 | Read review
“book early and get a corner room”
ajgjpot4, 21 Mar 2017 | Read review
“dont plan on taking a shower at 9 AM no hot water”
980jeffm, 11 Mar 2017 | Read review
“Stay on front side of the hotel to avoid renovation noise. Elevator doors chime every time they open and can be heard in nearby rooms.”
nic715, 25 Jan 2017 | Read review
“Try to be on the top floor, on the end, not above the bfast room”
N1178GZmichaels, 8 Nov 2016 | Read review
5 of 5
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US$100* /night
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Prices are for 1 room, 2 adults
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