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Best Western Plus Franklin Square Inn Troy/Albany

Hotels.comUS$99*
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#2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Franklin Square Inn Troy\/Albany
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421 Reviews from our TripAdvisor Community

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Showing 416: English reviews
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Edinburgh, United Kingdom
Reviewed 2 days ago NEW

Best Western Hotels are an excellent 'mid-range' hotel chain that can be found in many places across the world. I was in Troy for speaking engagement and chose Best Western because I have stayed with them before and because of the location near the Hudson river and not far from downtown. My room had a desk, fridge, TV and coffee...

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Helpful?
Thank Bob C
Tilton, New Hampshire
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

We stayed here in march on probably the coldest night of the year and enjoyed it all.Located in downtown Troy next to an up and coming area.Hotel was within walking distance of some excellent food and active pub life.The rooms were super comfortable with great mattresses and normal pillows and so quiet at night,did not here all the typical slamming...

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1Thank mrchips545
About Hotel's Favourite Review
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased you slept comfortably and quietly. It sounds like you were also able to explore some of the exciting downtown area - we love eating here too! We hope you will have the opportunity to visit us again after we complete our addition and renovation project. Regards,...

Orange Park, United States
Reviewed 1 week ago

Even though renovations were in progress, it did not deter the excellent experience we had at this hotel! Everyone went out of their way to make our stay enjoyable! The location is perfect for visiting the wonderful shops and restaurants in town, as well as for Saturday morning visits to the BEST FARMERS' MARKET!!

Review collected in partnership with Best Western
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Thank vivians575
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear you enjoyed your stay with us! We also enjoy our close proximity to all the great shops and restaurants downtown Troy, NY has to offer. ESPECIALLY the farmers market! It is a staff favorite! Make sure you visit the pesto guy the next time you visit, it is so good!

Reviewed 1 week ago

Clean, fresh entrance with great rooms. Offered a perfect balance of value and cost. German bar 1/2 block away for a quick drink and a great BBQ restaurant across the street. Convenience all the way with very helpful staff!

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Thank Timothy P
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so very pleased you enjoyed your stay and were also able to explore some of the wonderful and unique restaurants and pubs in Downtown Troy. Please come again soon - there are some other great places to check out. Our front desk staff is always happy to share...

Pittsburgh, Pennsylvania, United States
Reviewed 3 weeks ago

Very clean, contemporary rooms, excellent staff especially housekeeping, good location, good breakfast. The only complaint I have is that the parking lot is very small and tight for the size of the hotel, however there is free parking at the garage across the street but there are no signs posted telling you so. You have to go inside and check...

Review collected in partnership with Best Western
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Thank TheDuck129
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We are so pleased you enjoyed your stay with us! Thank you for your comments about our parking lot - we have just completed our renovations and are adding more signage to direct people where to park. We hope you will have the opportunity to stay with us again in...

Reviewed 3 weeks ago

When I made the original reservations for the wedding party family members, I was told a given room wasn't available, but when I called and talked to a manager, the rooms were in fact already saved, and the reservations went off without a hitch. Everything was perfect. With 5 adults and two children in three consecutive rooms, we were able...

Review collected in partnership with Best Western
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Thank 2barbr
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We really enjoyed having your family with us and we are pleased you enjoyed your stay. We hope you and all your family enjoyed the wedding and that you will stay with us again the next time you are in Troy, NY! Regards, Whitney P., AGM

Flemington, New Jersey
Reviewed 24 April 2017 via mobile

Stayed overnight with husband. Our room had pictures from the wall missing. Bed was worn and sunk in. Carpeting old. Room needs updating. It was also very noisy(hear traffic outside and people talking outside rooms. We paid 199.00 for this 2 maybe 3 star room( we checked with 4-5 star hotels all Full do we had to take this room!)...

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Thank peachkoblerpie
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize you experienced noise while at our hotel. If at any time there is an issue with your room, please call down to the front desk and we will happily move you away from the cause. We are currently undergoing a complete renovation and addition to our property....

North Andover, Massachusetts
Reviewed 23 April 2017

Stayed here one night while we visited RPI. After checking in, we went to our room. Nothing fancy. We immediately could hear the people in the next room talking. It was as if they were IN our room. The walls between the rooms were SO thin that we could clearly hear every word they said, and they were talking in...

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Thank elenashana
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Dear Guest, We are so sorry to hear you were unable to sleep comfortably on your previous stay with us. We know that when you stay at a hotel sleep is so very important! We are just completing a brand new addition on our hotel that includes many sound proofing features. We are also replacing all doors and windows in...

Darlington, Maryland
Reviewed 17 April 2017

We stayed two nights at the Best Western Franklin Square Inn this past weekend during a visit with our daughter, son-in-law and new grandson. The check in process was simple. The staff allowed us late check out. The breakfast exceeded our expectations. The eggs, the two types of potatoes, two different breakfast meats, waffles, oatmeal, pastries, bagels, hot drinks, cold...

Review collected in partnership with Best Western
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Thank CamoCamera
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We greatly appreciate your repeat business. I wanted to let you know that our construction is now finished! We have parking around our property as well as in the parking garage next door to our hotel. We also have upgraded our WIFI system so you will be able...

Auburndale,Florida
Reviewed 15 April 2017 via mobile

My overall opinion is that our was just okay. Our room air conditioner was extremely loud. We could hear our next door neighbor snoring all night long which was quite irritating. The breakfast was decent. The parking was limited our car was hit some time during the night big dentin rear bumper. The room was clean. I accidentally booked a...

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Thank starfish59
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review

I am so sorry to hear that your stay was so less than satisfactory. Thank you for bringing these things to our attention. Please know that we have maintenance staff that is available to come and look at/fix your air conditioner or any other issue. We can also move you to another room if there are maintenance or noise complaints...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about Best Western Plus Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Region: United States > New York > Troy
Price Range: $140 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Franklin Square Inn Troy/Albany staff and other travellers.
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Questions? Get answers from Best Western Plus Franklin Square Inn Troy/Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms on floor 3 have views over a main intersection (see photo)”
  • View of a room with King bed
  • View from my room (322)
176BobC176, 27 May 2017 | Read review
“Chose a room at another hotel”
elenashana, 22 Apr 2017 | Read review
“book early and get a corner room”
ajgjpot4, 21 Mar 2017 | Read review
“dont plan on taking a shower at 9 AM no hot water”
980jeffm, 11 Mar 2017 | Read review
“Stay on front side of the hotel to avoid renovation noise. Elevator doors chime every time they open and can be heard in nearby rooms.”
nic715, 25 Jan 2017 | Read review
5 of 5
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US$99* /night
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Prices are for 1 room, 2 adults
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