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When the renovations are complete this hotel will be beautiful. Right now it is in the thick of renovations. Our room was newly renovated and beautiful, bed and pillows comfy, fridge and large screen TV in room, bathroom beautiful. Phone did not work to call...More
1 Thank Maura M
Response from Lee A, General Manager at Hotel UticaResponded 6 days ago
Dear Maura M,
I'm sorry that you weren't able to enjoy our hotel during your trip to Utica last week. Right now everything is scheduled to be completed by the end of August so we can reopen as a Doubletree by Hilton. Unfortunately because of...More
We stayed three nights(we tried to find another hotel and move but they were all booked). The lobby was a mess and the dust from the drywall and plaster was everywhere. My husband has copd and allergies and has been coughing since thursday. He will...More
Response from Lee A, Manager at Hotel UticaResponded 6 days ago
I'm so sorry to hear about some of the problems you experienced while staying with us. And I do want to apologize for the problems renovations caused to your husband. It's true our lobby was under renovation and we were finishing patching the...More
My wife was running her seventh Boilermaker so we decided to go all out and stay at the Hotel Utica for two nights. We try to stay downtown when we travel and the old downtown hotels are often a treat. The Hotel Utica was both...More
Response from Lee A, General Manager at Hotel UticaResponded 1 week ago
Thanks so much for taking the time to give us your review! We were so glad to have you and all the other runners in for this year's Boilermaker, and it's great to hear you were able to enjoy one of our newest...More
The Hotel is in the midst of remodeling. Several floors - mine included - were complete. The lobby remodel is imminent as of this review. I would give this a 5 star review but without the lobby facilities, it wouldn't be accurate.
However, the rooms...More
Thank Larry W
Response from Lee A, General Manager at Hotel UticaResponded 15 June 2017
Thank you so much for taking the time to give us your review. We are working hard to minimize any impact of our construction so we're thrilled that you were able to enjoy your experience with us here in Utica. We're happy to...More
The hotel room looked brand new. The comforter was great. The pillows were too flat and the mattress too stiff. Not sure why but the toiletries did not include conditioner. Instead there was a conditioning shampoo. My linens were not replaced. They took away the...More
1 Thank bethypoo
Response from Lee A, General Manager at Hotel UticaResponded 12 June 2017
I'm so sorry to hear of these problems that inconvenienced you during your stay, it's not what we expect our guests to have to deal with. We have the highest standards for our housekeeping and the lack of service you experienced is not...More
US$142 - US$209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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