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Best Western Gateway Adirondack Inn

CancelonUS$84*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$115*
US$84*
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US$96*
US$96*
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Best Western Gateway Adirondack Inn
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327 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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New Haven, Connecticut
Reviewed 5 days ago NEW

I was very pleasantly surprised at how enjoyable my stay was here at the Best Western. In town for a college graduation and got a great night's sleep and treated very well by the staff. Breakfast was better than I expected too. I would definitely recommend this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank redsoxct
Williamstown, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 1 March 2017

Excellent staff, especially Tony and Chad. Room rates are great. Rooms are clean and beds are comfortable. Breakfast is a bonus, which is included in price, everything was fresh and warm. I would recommend to anyone staying in Utica.

Review collected in partnership with Best Western
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Thank Mark A
About Hotel's Favourite Review
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write such a great review and giving us a recommendation. We value our guest feed back, Our staff strives to make all our guest to feel like "home away from home". So glad to hear that you enjoyed our breakfast and the cleanliness of the room and bed was comfortable, I know how...

Halifax, Canada
Reviewed 2 weeks ago

Staff we encountered were extremely helpful and very pleasant. location was very good not far off the highway close to all amenities. Room was very clean , with comfortable beds. Breakfast had a very good variety.

Review collected in partnership with Best Western
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Helpful?
Thank 776lilliang
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write a review. We are extremely happy that you enjoyed your stay with us, Our goal is to make everyone feel like their "Home away from home" Also happy that you enjoyed breakfast. Cant wait to see you again in the near future.

Croton On Hudson
Reviewed 2 weeks ago

Clearly a workingman's motel, judging by the trucks and transports in the parking lot, and the good folks at the free breakfast early in the morning. The front desk staff could not have been friendlier or more accommodating of our last minute request for a roll out bed for an extra traveler or for extra towels and the like. The...

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Helpful?
Thank Roger S
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write a review. We value our guest feedback. Happy that the "Front Desk" was able to accommodate you. Also happy to hear you had a GREAT visit, Hope to see you in the near future

Staten Island, New York
Reviewed 2 weeks ago

Friendly and nice environment. Rooms are decent. Nice lobby. Good breakfast. Overall, clean room. Helpful staff. Affordable . Was in the are to attend my son's graduation from SUNY Polytechnic Institute.

Review collected in partnership with Best Western
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Helpful?
Thank Marva M
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write a review. Happy to hear that you enjoyed your stay with us. Hope to see you again in the near future.

Prospect, Connecticut
Reviewed 3 weeks ago via mobile

Been here for the last three weeks for work. The staff is nice but place should really do something about their house keeping. They sometimes put do not disturb sign on door so they don't have to make your room. They don't wipe nothing down in room like sink or tub or clean toilet. Place has a nice breakfast set...

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Helpful?
Thank Brian7027
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write a review, Sorry about your room not being service during your stay, We will be going over this with our housekeeping staff. We take pride in making our guest feel home "away from home" and sorry that you had these issues during your stay. Hopefully in the future we can improve your...

Albany, New York
Reviewed 3 weeks ago

Noisy, cold, unpleasant staff, no microwave, no refrigerator, all services was on one building, had to walk out into the rain for breakfast and laundry services, no tv manual, this is all I have to say for now

Review collected in partnership with Best Western
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Thank 793cassandrav
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. I wanna apologize on behalf our team at the Best Western for not meeting your expectations and hoping you can give us another chance in the near future.

Reviewed 4 weeks ago via mobile

Professional staff. Knowledgeable and friendly. From the front desk to housekeeping. With that said, compared to other Best Westerns, I would rate this establishment as a Motel. After I left the lobby. I got the impression it was old and worn out. Despite being told the hotel / Motel has been recently renovated. Thin walls. You can hear your neighbors...

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Helpful?
Thank rrelativepilot
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write a review, We take pride in our guest services and happy that our staff was able to accommodate you. Sorry about any noise inconvenience that you may have experience during your stay, Also just to inform you that guests have two options depending on availability to stay in the main building or...

Natick, Massachusetts
Reviewed 4 weeks ago via mobile

I guess there can be great variation between different Best Western rooms.... I booked a studio for my family (and dog) and then when we got there we were down graded to a king room that was pet friendly. This hotel has a nice section (I assume from some of the excellent reviews) but it also has a crappy section....

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Helpful?
Thank catsch1
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We are going over the room conditions of your room with our housekeeping staff and housekeeping supervisor. Also apologize for any other inconvenience that may had occur during your stay. Hopefully in the future we can make it...

Reviewed 4 weeks ago

The hotel was virtually empty. We'd reserved a suite and were sent to the "annex" on the 2nd floor with no elevator. This was a big challenge for us. I asked for a first floor room and was told this was my only option besides a regular king room which would not work for our party. We were then woken...

Review collected in partnership with Best Western
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1Thank Brandie S
BWgateway1, Guest Relations Manager at Best Western Gateway Adirondack Inn, responded to this review

Dear Guest thank you so much for providing feedback. Your feed back is important to us for staff training .Our suite room is only in annex building on 2nd floor. We apologize for experience you had for loud music from other guest room, our front desk agent has asked to turn down volume. If we receive another complain from you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Best Western Gateway Adirondack Inn

Address: 175 N Genesee St, Utica, NY 13502-2511
Region: United States > New York > Utica
Price Range: $141 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Gateway Adirondack Inn 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Gateway Adirondack Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have any concerns about going up and down stairs with your luggage, don't take a room in the 2 story addition.”
Johnson747, 24 Sep 2016 | Read review
“The rooms on the back side were very nice”
574joeyr, 6 Sep 2016 | Read review
“All was quiet.”
SidD665, 18 Jul 2016 | Read review
“I would opt for the rooms in the older part of the hotel.”
Delaw, 27 Jun 2016 | Read review
“My friends had a room with refrigerator and microwave, I had neither. Ask for that option if it's important”
851debran, 23 May 2016 | Read review
5 of 5
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US$84* /night
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Prices are for 1 room, 2 adults
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