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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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361 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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Watertown, New York
Reviewed yesterday NEW

The hotel has been remodeled, however, our room had not yet been updated. The bed was comfortable, and the room was clean. About 4 miles to the outlet mall and casino. Not a bad place to stay, but definitely nothing fancy. The tv wouldn't work, and the service person was unable to fix it.

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Helpful?
Thank cbrimmer2017
Reviewed 1 week ago

There was a group of us that stayed at this hotel for my daughter's volleyball tournament. The room and building were clean. The room had a microwave and fridge which made it nice to put drinks in it. The restaurant was decent. Staff was friendly.

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Helpful?
Thank michelledJ4188MO
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for choosing to stay with us in Waterloo, NY. We greatly appreciate you taking the time to write us a review. We are pleased to hear you enjoyed your stay and our cleanliness, and staff was up to your expectations. Please come back and visit us if you're in the area! Sincerely, Gina Phamisith Front Office Manager

Easton
Reviewed 1 week ago

I have stayed in hundreds of Holiday Inns all over North America and they can range from deplorable to excellent. Although this is by no means a resort hotel it is large with many meeting rooms and best of all it is clean--both the common areas and the rooms. We had dinner at three local restaurants in Waterloo early in...

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Helpful?
Thank EastonLinda
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write us a review. We are so pleased to hear that you enjoyed your stay with us. We greatly your positive comments on hotel, especially on the cleanliness. We strive to go beyond our guests expectations and looks like we did just that with you. I am so glad to hear you were...

Baldwinsville, New York
Reviewed 4 weeks ago

overall a nice hotel - only 2 floors, though has an elevator - built probably in late 60's early 70's (note - small bathrooms) - rooms are good sized - best part was dinner - had to be served in the bar (which i'm not a fan of), because of lack of guests dining - bartender/server, cindy, was exceptional, and...

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Helpful?
1Thank william p
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write us a review. We greatly appreciate your feedback. We are pleased to hear you enjoyed your stay with us. Our staff here strives to go beyond our guests expectations and it looks like we nailed that with you! We also would like to thank you for recognizing our great staff members here!...

Newmarket, Canada
Reviewed 4 weeks ago

The rooms and building were clean. Room had a microwave and fridge. There was plenty of parking available. Connecting to wifi was no problem. The facility has a tennis court that was in good shape (even though it was too cold to use it). The weekend rate we received was very reasonable compared to other quotes we got in the...

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Helpful?
1Thank Mike S
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write us a review. We greatly appreciate your feedback on your stay. We are glad to hear we were able to accommodate you while you were here. We hope you plan to visit us again! Sincerely, Gina Phamisith Front Office Manager

Elma, New York
Reviewed 29 December 2016

Seneca Falls does not have a lot of 'social' places to eat/drink... I was at a local hotel across the street and decided to go for a glass of wine and (maybe) dinner. The bartender was so very friendly. No problem at all. Wine was wine... can't really mess that up. Chicken wings were very undercooked. A lot of pink...

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Helpful?
Thank RBE14059
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write us a review. While it is regrettable that dinner at our hotel did not live up to your expectations, I appreciate that you have shared your review with us. I have forwarded your comments to the hotel's management and the Food and Beverage Director to address these concerns. I do hope that...

Simsbury, CT
Reviewed 16 December 2016

The location is good. The front staff did what was in their power, but you have to work with what you have. The first room we got was on the second floor. The front desk staff said there was no elevator. Too many steps for someone in a leg brace, We were told on the phone it was the only...

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Helpful?
Thank hobbittravel
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write us a review. I am very pleased to hear you enjoyed the location and our staff here in Waterloo, NY. I will pass along your wonderful comments. I am sorry for the inconvenience you had encountered with the heater in your room . I have informed maintenance of this issue and we...

Reviewed 12 December 2016

The staff are very friendly, the rooms are clean including the bathroom. This place is massive! It looks deceiving small when you pull in but there are a number of wings. The rooms, though, are a little dated looking so could use a freshening up. We were there for Black Friday shopping so the pool was closed and we didn't...

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Helpful?
Thank Mark M
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mark M, Thank for your wonderful review. I am pleased to hear you found our staff to be friendly and our rooms to be clean! We greatly appreciate your kind words. I will be glad to share your feedback on the restaurant, and the appearance of hotel with the rest of our staff. I am also very sorry you...

Reviewed 12 December 2016 via mobile

The place is a little dated. Otherwise would have given it a 5. All of the staff is very helpful and friendly. It is very clean. The breakfast buffet is very good for only $8.95 and kids eat free if you are a guest there. You can't beat that. There is plenty of parking. Nice, newer elevators and outdoor pool....

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Helpful?
Thank Debbie K
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Debbie K, Thank you for taking the time to write us a review. We are very pleased to hear you enjoyed your stay with us! We greatly appreciate your kind words on our staff as well your feedback on our hotel with your recent stay. We are very sorry the hot tub was out of commission during the time...

Reviewed 2 December 2016 via mobile

Stayed here Thanksgiving night while visiting family for the holiday. The room was extremely clean, and the staff was very courteous. King-size non-smoking room for under $100 with tax and fees. Looking to stay again this summer for the family picnic.

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Helpful?
Thank Jennifer C
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We are so pleased that you choose our hotel for your accommodations for the Holidays. We thank you for your wonderful comments. Our staff takes great pride in providing a clean hotel and friendly service. It is very gracious of you to take the time to write your review. We very much appreciate it and do hope that you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: $107 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only 2 floors, you really can't go wrong”
 of 5 bubbles 75williamp, 1 Mar 2017 | Read review
“Rooms on West side are quieter”
 of 5 bubbles mikesB61CK, 1 Mar 2017 | Read review
“Need first floor if you have mobility issues.”
 of 5 bubbles hobbittravel, 16 Dec 2016 | Read review
“get the AAA rate”
 of 5 bubbles KathleenM309, 11 Nov 2016 | Read review
“2nd floor is quieter, but no elevator”
 of 5 bubbles fhall1, 18 Oct 2016 | Read review
5 of 5