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This hotel provided a clean, fresh, relaxing environment to spend the weekend. Having a very sensitive nose, I was relieved to discover that this hotel smelled fresh and clean. I did not smell any cigarette smoke on the premises, nor did I once notice...More
Response from holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca FallsResponded 1 June 2017
Thank you for taking the time to write us a review! we greatly appreciate you taking the time to give us your feedback, whether it is negative or positive; we definitely prefer the positives of course! We value all of our guests comments and want...More
Stayed here for one night as we visited the new casino down the road for a concert. Our King room was huge!! Yes it is an older hotel but our room was extremely clean, spotless and very quiet. Bed was so comfortable too. The only...More
Response from holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca FallsResponded 31 May 2017
Thank you for taking the time to write us a review. We greatly appreciate your feed back on your recent stay and glad to hear you enjoyed it. I am glad to hear the convenience of our hotel was just right for you and where...More
A bit overpriced for the area in the dead of tourist territory season. Close to McDonald's close to Walmart. Clean rooms can't complain TV Wi-Fi and coffee. You got to go off the Thruway a little ways to get to it because the Thruway exit...More
1 Thank jeffstorrs
Response from holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca FallsResponded 6 May 2017
Thank you for taking the time to write us a review. We greatly appreciate your feedback. I am pleased to hear you were able to enjoy our complimentary wifi and coffee. We hope you plan a visit back to see us! Sincerely. Gina Phamisith Front...More
Had ants in the towels, spiders in the hotel room, and the wifi sucked. Got out the shower to grab a towel just to flick ants off of it.. wasn't the only towel and had to be 20+ ants... Dissatisfied and contacted general manager to...More
1 Thank Larry R
Response from IHGService, Guest Relations Manager at Holiday Inn Waterloo-Seneca FallsResponded 19 May 2017
Hello Larry R!
First of all, thank you very much for your recent stay at our Holiday Inn Waterloo (Seneca Falls), NY. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness and customer service. We’d like...More
This hotel is needing some upgrades. We almost always stay at HI properties exclusively if we can. This one by far is not up to par with others.
We came back to our room at 5:30 PM to find housekeeping had not visited our room....More
1 Thank Cindyinthecity
Response from holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca FallsResponded 1 May 2017
Thank you for taking the time to write us a review! We greatly appreciate your feedback on your recent stay with us. However, I am truley sorry your past experience with us was not up to your standards. It is unlikely of our staff to...More
US$102 - US$209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
New York >
Finger Lakes >
Also Known As
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo ,
We do have a restaurant and our food is excellent! And yes, we will be serving an Easter Brunch. If you would like more information regarding the brunch, please contact Lisa Taylor (Restaurant & Bar Manager). She can be... More
We do have a restaurant and our food is excellent! And yes, we will be serving an Easter Brunch. If you would like more information regarding the brunch, please contact Lisa Taylor (Restaurant & Bar Manager). She can be reached at the hotel -
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"The room facing the inner courtyard was quiet, particularly because the pool was closed"