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Quality Inn

389 reviews
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Traveller (18)
Room & Suite (28)
Dining (6)
Overview
  • Excellent23%
  • Very good37%
  • Average24%
  • Poor11%
  • Terrible5%
Travellers talk about
“seneca falls”(31 reviews)
“outlet mall”(13 reviews)
“room was clean”(29 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (389)Write a Review
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Show reviews that mention
All reviewsseneca fallsoutlet mallroom was cleanoutdoor poolfinger lakesmicrowave and fridgean older hotelhot tubstayed here for one nightnew yorknice stayexercise roomwalmarttenniswineriesratesthruway
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151 - 155 of 382 reviews
Reviewed 20 August 2014

Stayed 2 nights for business trip to Seneca Falls-based customer. Hotel convenient to highway, downtown and some restaurants and markets. Staff was generally happy and helpful. My room was average but needed a refresh. Hallways need significant cleaning and certain sections smell like cigarettes -...More

Thank Nathan C
Response from holidayWaterloo, Front Office Manager at Quality InnResponded 21 August 2014

We apologize for the troubles that you encountered during your stay. We are glad that you had a good stay overall! We appreciate your review and we hope to see you again!

Reviewed 15 August 2014

the only problem with this hotel is there is only an elevator on one side of the hotel. we checked in around 11 at night and there was no elevator for us to bring our luggage to the second floor so we had to carry...More

1  Thank TRAVELandEATS2014
Response from IHGCare, Guest Relations Manager at Quality InnResponded 30 August 2014

Dear LOVEtreval2014, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology for the lack of elevator. We will look into this concern. While we understand that your stay was not...More

Reviewed 11 August 2014

Reached this hotel drving from Washington, DC at 9:45pm August 8, 2014 walked-in for the night stay. -Walked-in, got ROOM#243 for US$159 rate, if with breakfast, rate is US$164 -at 11:38pm my husband ready for bed, turned one pillow on one of the bed...FOUND SPILL...More

Thank H8MUD
Response from Linda K, General Manager at Quality InnResponded 12 August 2014

Dear H8MUD, On behalf of our entire hotel, please accept our sincere apologies for the problems you experienced during your recent visit to our hotel. This is CERTAINLY not the way we take care of our guests. I do not know how this could have...More

Reviewed 7 August 2014

I stayed here recently for work. I had to check out for a weekend, and when I returned I was given a different room. My second room was nicer -- the first room had a loud AC unit, a somewhat uncomfortable mattress, and it just...More

Thank Ellen W
Response from Linda K, General Manager at Quality InnResponded 10 August 2014

Dear Ellen W, Thank you so much for your wonderful comments regarding the staff at our hotel. We do strive to ensure that our staff is friendly, helpful and caring. I have showed our staff your comments as that always pleases them to see that...More

Reviewed 5 August 2014

Stayed at this hotel without a reservation, came late at night and they had a room plus they provided me with a complimentary breakfast since I asked if this property was HI express, which it is not. They offered both a breakfast buffet a menu,...More

Thank Paul W
Response from Linda K, General Manager at Quality InnResponded 10 August 2014

Dear Paul W, Thank you for your recent review. I am happy that you enjoyed your stay and that you found the hotel to be well maintained. I do hope that you will visit us once again if you are in our area in the...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Room Service
Laundry Service
Room amenities
Microwave
Refrigerator in room
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$77 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (18)
Room & Suite (28)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Stef R
2 March 2017|
AnswerShow all 2 answers
Response from Kathleen M | Reviewed this property |
No shuttle service when I was there.
0
Votes
Nancy W
18 February 2015|
AnswerShow all 3 answers
Response from Linda K | Property representative |
We do have a restaurant and our food is excellent! And yes, we will be serving an Easter Brunch. If you would like more information regarding the brunch, please contact Lisa Taylor (Restaurant & Bar Manager). She can be... More
0
Votes
Room Tips
"Pick Another Motel!"
Read review
"Go someplace else."
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"The room facing the inner courtyard was quiet, particularly because the pool was closed"
Read review
"Don't Stay Here!"
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